And while our support team can handle whatever you throw at them, before you dive into the world of support, it always feels good to find a quick answer to your problem independently.
Here in the troubleshooting archives, you can read the blog posts we've written about common (or not-so-common) GMass questions — and how to fix them.
We also recommend checking out our support page, which has more answers to common troubleshooting questions.
June 19, 2024
Install Manifest V2 of the GMass Extension for Use on Older Computers
Using an older computer/operating system with an older version of Google Chrome and having trouble with GMass? Try installing this version.
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September 15, 2020
New pay-per-incident VIP support
We are trialing a new VIP pay-per-incident support program. If you need help urgently or are experiencing a crisis, you …
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February 25, 2017
Why your Gmail mail merge personalization failed
If you’re sending mail merge campaigns in Gmail with GMass, or even a different mail merge service, there are several reasons …
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February 8, 2017
How to troubleshoot a missing GMass button
If you suddenly find that the GMass button has disappeared from your Gmail interface, this guide will help you. First, …
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November 28, 2016
How to resend your Gmail mail merge campaign when you get errors
In the last few days, we’ve noticed an increase in the number or errors returned to GMass by the Gmail …
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November 23, 2016
Why your Gmail account becomes inaccessible when sending a big mail merge campaign
If you’ve ever been locked out of your Gmail account while sending a large mail merge campaign, you’re not alone, …
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November 13, 2016
What to do if you get a “Requested entity was not found” error after clicking the GMass button
Occasionally, after you’ve composed your mail merge campaign in Gmail and hit the GMass button, instead of sending, you may …
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November 2, 2016
How to get support
GMass is a low-cost, self-service system. We use Zendesk as our support ticketing system. We do not offer phone support …
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August 31, 2016
How to stop GMass from sending emails from your Gmail account
There are lots of reasons why you may need to stop GMass from sending emails from your Gmail account: GMass …
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June 2, 2016
Don’t make this copy / paste mistake with Gmail and GMass
If you’ve sent an email campaign with GMass, or even a test message to yourself, never copy/paste that message from …
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June 1, 2016
Resources for GMass Beginners
If you’re new to GMass or new to email marketing, these resources might help you get started: 1. GMass YouTube …
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March 31, 2016
How to disconnect GMass from your Gmail account
While I hate to encourage people to remove GMass from their Gmail accounts, there are several legitimate reasons you may …
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