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How to get support

GMass is a low-cost, self-service system. We use Zendesk as our support ticketing system. We do not offer phone support or chat support. Before you submit a request, please try to find the answer yourself by vising our support portal or searching using the search field to the right. It’s powered by Google and only returns results related to GMass. For example, if you want to know how to edit your campaign, you would search “edit campaign”.

Here are some additional steps you can take to ensure the best possible GMass support.

Note that our support contact form (link below) has two premium pay-per-incident support options for urgent issues.

Please do:

  1. Make sure you specify the correct Gmail or G Suite account with which you’re using GMass and you need help. If you have multiple account with which you use GMass, specify the one most closely related to the issue.
  2. Attach screenshots and videos where applicable to illustrate the issue. Both Windows and Mac computers have keyboard shortcuts to capture your screen. If you want to get fancy, you can use a tool like Snagit to capture your screen and annotate it. And if you want to make a video demonstrating an issue, you can use the free version of Screencastify.
  3. If your question has to do with a specific campaign, include the campaign ID in your request.
  4. GMass is deeply integrated with Google Sheets. If your issue concerns a specific campaign connected to a Sheet, like personalization or conditional content issues, you can expedite our ability to help you by sharing your Sheet in advance with [email protected].

Please don’t:

  1. Please do not email team members directly for new requests. This can either result in no response or a severely lower response time (a month or more), since the team member has to first notice the email, and then has to turn the email message into a support ticket. In most cases, emails sent directly to team members asking for support are missed or discarded.
  2. Do not respond to mass emails from GMass staff announcing new features asking for account-specific support.
  3. Do not contact us on Facebook, Twitter, or LinkedIn with a support request. Your messages will be read but not responded to. You can contact us on social media with a comment, complaint, or compliment but if you want a question answered, then contact us using the form below.
  4. Usually a support requested can be answered by a blog post. Please do not be offended if your support question is responded to with a simple link to a blog post rather than a complete sentence. We use Chrome’s link to fragment feature to link you to the exact text inside a blog post that answers your question.
  5. Do not respond to an old support ticket from a long time ago introducing a new issue unrelated to the previous issue. Instead, create a new ticket by sending a new email to our support address, given below.
  6. Do not comment on a blog post, including this one, and expect a timely response. Blog comments are read, but a blog doesn’t make a good environment from which to provide thorough technical support.

Common questions and answers

  1. To cancel a campaign, read this article.
  2. To stop other types of GMass emails from sending, read this article.
  3. To cancel a paid subscription, follow these instructions.
  4. If your emails are bouncing because with a “You have exceeded your limit” message, read this first.
  5. If you are trying to cancel a GMass subscription or request a tracking domain or do anything that requires an @gmass.co command in the To field, and you get a bounce, it’s because you hit the Send button when you were supposed to hit the GMass button. Please do not contact us to tell us that an email to an @gmass.co address bounced.

External support options

Both Fiverr and Upwork have over 50 freelancers each that list GMass as a skill.

Contact us with the support form

The support form is here.

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1,460 Comments

          1. Hi Bryant,

            Sorry, you feel that way but upon checking, your account, according to Google, is a new account. The reason why your emails bounced is not anything to do with GMass but is due to Google’s filters being triggered. Since your account is fairly new and more than likely has not sent multiple emails in a short period of time, Google has deemed it necessary to lower your sending limit. This limit is imposed and enforced by Google, not GMass, and since GMass sends campaign emails via Google servers then it is a limit that must be observed unless you connect a third-party SMTP service to circumvent that imposed limit.

      2. I just sign up for your product but I did not receive any email with you product information. you guys did not send me anything after i paid. need help please?????????

        Reply

        1. did you get this sorted Ely i have same problem it is fucking annoying, its still making me use free software

          Reply

      3. Hi Maya. I’m having very difficult time connecting my gsuite-gmass account to the smtp tool for sendgrid for mass emails. The Gmass smtp tool does not recognize my regular sendgrid user/password. I’ve tried both regular and translation. It just does not recognize my information.

        Your help is appreciated.
        Bob Driscoll thanks [email protected] [email protected]

        Reply

        1. Hi Bob,

          Can you send us an email on the email address found in the article above so we can assist you directly?

          Reply

          1. Hello Marvin,

            i want to transfer my paid gmass id to my another id so please share me id so sending mail .

            Thanks,
            Ankit Parekh

          2. I followed the instructions, used the gmass button,received warning message to not leave subject line blank

          3. Marvin I’ve sent a number of email responses on an issue
            This is Jordan Johnson with an unrelated but major Support issue:

            I’ve been having going on 3 and 1/2 weeks now. AJay responded once with a specific and potential solution but I have not heard back. Please at least look into this and respond to my support email(s). Thank you sir!!!

          4. Hi Mavin,

            I transferred my G-Mass account to my G-suite account but I not able to send any emails as my daily quota is reached and considering i have a GMass on Guite and i also cant see the settings for the SMTP for sendergrid.

            You help will be really appreciated. I can’t even email out now.

          5. Hi

            I have subscribed a premium account and i haven’t recieved the license yet.

            Please send me the key as soon as possible.

            regards

          6. Hi! I literally could not send any email through my gmail because of Gmass. How do I fix this? Is this just a one-day thing?

            Our problem now is we couldn’t respond to our clients and it’s imperative that we respond to them ASAP… Please help

          7. Hi Sheena,

            Upon checking, it appears that your account is hitting against its Google-imposed sending limit. Please note that this limit is imposed and enforced by Google. What we could recommend is to limit the total number of emails you allow GMass so that you would still have an allowance to send out your replies.

          8. Hi, Marvin
            I am using Gmass paid subscription. my Gmail address is [email protected]. Recently I am facing a problem when I send the campaign I can see only open rate but not see the click rate I also know some of my subscribers click the attached link which is used in the email body. Please see the campaign
            Campaign ID: 8972351 | Scheduled ID: 6918200
            Campaign ID: 8972704 | Scheduled ID: 6918549
            and help me to solve the issue. Waiting for your replay

          9. Hi Rayan,

            Based on your campaign, it looks like the URL and the anchor text of the campaign are the same. Please note that when you have the actual URL in a link’s anchor text, the link will not be tracked. Please see https://www.gmass.co/blog/weve-changed-how-click-tracking-works-to-avoid-false-phishing-detection/#post-376:~:text=skips%20tracking%20on%20links%20where%20the%20anchor%20text%20itself%20is%20a%20URL%20rather%20than%20a%20word%20or%20a%20phrase

        2. Hi MAYA,
          Finally. I got a connection to sendgrid with the smtp tool. I didn’t get an email confirming it yet, but it this the only thing i need to do for sendgrid, am I set up to send through sendgrid? Do I have to connect everytime I want to send out an email? Thanks for everything. bob

          Reply

          1. hI Everyone.

            My authentication went through and I received a confirmation by email so all I need is to connect to sendgrid. Any help is appreciated. I received an email from you guys but I can’t find it . Sorry. Your help is appreciated hooking up with sendgrid. Bob

        3. I have purchase 19.95dollar pack from gmass.
          They are allowing me to send only 490mails per day.
          This very less limit in this price.
          And how can I get my SMTP setting.
          I had tried so many times.
          But it’s not working

          Reply

          1. Hi Vivek,

            Your email address is a free Gmail account. Please note that Gmail accounts are limited to sending a maximum of 500 emails per day. This is not a GMass limitation but a limit imposed and enforced by Google.

      4. I subscribed now but after that, they show me I can’t send emails because i reach the limit tell me why and how to solve the problem

        Reply

        1. Hi Deepak,

          Please contact our support team directly so we can assist you. Please use the email address found above.

          Reply

          1. Hello,

            I have been trying to contact you for more than a month now because I have cancelled my subscription and I am still being charged every month.

            I can give you more information to help you solve this situation. Please contact me at this address: [email protected]

            Thank you for answering me quickly!

          2. Hi Clément,

            We’ve responded to your ticket 45440 last Tuesday regarding the subscription that was still active. Since your ticket to our helpdesk originated from a previously subscribed email address, we did a reverse lookup to find any associated active subscriptions that used the same card.

            We’ve sent you a response to the email address you used to email our helpdesk (hello@clement******.**) stating that the active subscription that you had was under mathilde@my-re********.com and that we have processed the cancellation for the subscription. We also double-checked and you no longer have any active subscriptions associated with the card used for your previous subscriptions.

      5. Hi Maya Quijada,

        That link on how to cancel gmass subscription only works the user still have the gmass button in the Gmail Compose email. What if the user do not have the button anymore like me after I uninstall my gmass on my gmail.

        Thanks….

        Reply

      6. what if you no longer are being shown the Grass button but are still getting charged for the account? i have been trying to cancel but it doesn’t show me the Grass button. The only one I do have is the regular send button.

        Reply

        1. Hi Tony,

          You can email our support team to cancel for you. Please send our support team an email to the email address mentioned in the article above.

          Reply

      7. Hi there,

        I have sent emails to your support team but no response.

        Where can I receive chat or phone support?

        Who can I email? I have a few questions now that I have been using the service for a few days.

        Thanks

        Reply

        1. Marvin,

          How can I contact support?

          I followed the instructions from the article and still no response.

          Gmail suspended my account when I tried exceeding 500 emails/day using your tool.

          Thanks

          Reply

          1. Hi Matthew,

            Upon checking, we’re not showing any tickets from the Gmail address you used for this comment. Could you provide us with the email address you’ve sent your ticket from or if you have it, the ticket number which should have been automatically sent to you when the ticket was created?

          2. I just entered the email I sent the request from- I am using a different address for my gmass account. Thanks!

          3. Hi Matthew,

            If your ticket has not been responded to, could you please reply to this comment using the same email address you’re using with GMass? This way I can respond to you directly.

          4. Hi Marvin,

            Thanks for getting back to me. That email is not currently active ([email protected]) because Google has shut it down.

            I’m not sure if I set up SMTP with SendGrid correctly or not but I was able to send roughly 500 emails per day. I initially reached out to see how to set it up for more, but google shut the account down.

            If you could email *****@gmail.com , that would be the best way to communicate.

            Thanks!

        2. Hi Marvin,

          The email address for gmass has been suspended by Google ([email protected])

          I am not sure if I set up the SMTP properly with SendGrid or not but the account was sending around 500 emails per day with gmass. I initially reached out to your company about increasing this amount but got no response. Google flagged my account after a few days and I am now unable to access the account even though I am still paying for your service.

          Can you please email me at *********@gmail.com ? That is probably the best method of communication. I’ve tried posting this already but its getting removed.

          Thanks!

          Reply

      8. Dear sir/madam i subscribed minimal plan so how many mail i can send a day and help me to send maximum mail a day

        Reply

        1. Hi Nimesh,

          The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.

          There’s some more information about these limits here:
          https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

          You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/

          Reply

    2. Please cacel my gmass asap. I just found it had been paid for at three montsh without any notification to me! I don’t want to use Gmass anymore, have you already stole all my credit card information? Please return my money back first then I’ll log off this card. Jesus!

      Reply

      1. Marvin,

        I have replied twice above about my account but the comments keeps being removed, not sure why.

        The email I was using with Gmass was ********@gmail.com but it has been suspended by google.

        PLEASE EMAIL ME ASAP using ********[email protected]

        This is my third time trying to respond to you on here and I pay monthly for your tool

        Reply

    3. Please cancel my gmass asap. I just found it had been paid for at three montsh without any notification to me! I don’t want to use Gmass anymore, have you already stole all my credit card information? Please return my money back first then I’ll log off this card. Jesus!

      Reply

          1. Hi Jason,

            GMass does not have a password as each subscription will only work on its assigned email address.

        2. [email protected]
          it does not work this email I need a correction on my account I paid 12.95 and doent allowed me to send but 20 emails please let me know what to do the email I joined with is [email protected]
          Thank you for your help.

          I can not send emails to support because it s not a good account.

          Thanks

          Reply

          1. Hi Cecilia,

            We’ve addressed your concern through your ticket submitted. If you have further inquiries or need assistance, Please contact our support team through http://gmass.co/g/support

          2. Hello,

            I just sign up for your product and I can sent email out not even 1 email is delivering what going on here

            My card has been charge and our company email will not even work again to send out email since we install your service

            we ran your test and it did not even receive 1 single mail to show us if our email was spam or not

            We need to resolve this before monday so I don’t lose my job

        3. Why do I keep getting annoying follow up emails fro Gmass months after I cancelled the service? Please STOP THE EMAILS. I have trid to unsubscibe for months.

          Reply

          1. Hi Larry,

            Please contact our support team through http://gmass.co/g/support and we’ll make sure that you’re removed from our mailing list.

          2. Hi Larry,

            Upon checking, this email address (linked to this comment) should not be receiving follow-up emails from GMass. If you’re receiving from a different address, Please contact our support team through http://gmass.co/g/support to have your email removed from our mailing list.

        4. Hi Sarah your cancelation feature does not work i am having the same problem.
          I unsubscribed when i was still using the gmail account i used for gmass but now i am still being charged, totaly unacceptable.

          Gmass should get a better system to unsubscribe and cancel because i don’t have a big red button on this account and the one i used with gmass i had to delete because it was compromised by a hacker

          Reply

        5. Hi Maya your cancelation feature does not work i am having the same problem.
          I unsubscribed when i was still using the gmail account i used for gmass but now i am still being charged, totaly unacceptable.

          Gmass should get a better system to unsubscribe and cancel because i don’t have a big red button on this account and the one i used with gmass i had to delete because it was compromised by a hacker

          Reply

          1. Hi Nico,

            You did not follow the directions as indicated in the cancelation instructions. Clicking the Gmail button in place of the GMass button is not an alternative to the correct process.

            You are receiving the notification from Gmail that the subject line cannot be empty because you’re clicking on the Gmail button. As per Gmail, you cannot send an email with a blank subject. But when you click on the GMass button, you are not sending an email but a command to GMass whose action is dependent on the address in the TO field. ([email protected], [email protected], etc)

            We have outlined how to cancel your subscription from a different account which is also in the cancelation instructions sent to you on October 3. These same instructions were also sent to you in your welcome email when you first subscribed.

        6. Hello,

          I have been trying to contact you for more than a month now because I have cancelled my subscription and I am still being charged every month.

          I can give you more information to help you solve this situation. Please contact me at this address: [email protected]

          Thank you for answering me quickly!

          Reply

          1. Hi Clément,

            We’ve responded to your ticket 45440 last Tuesday regarding the subscription that was still active. Since your ticket to our helpdesk originated from a previously subscribed email address, we did a reverse lookup to find any associated active subscriptions that used the same card.

            We’ve sent you a response to the email address you used to email our helpdesk (hello@clement******.**) stating that the active subscription that you had was under mathilde@my-re********.com and that we have processed the cancellation for the subscription. We also double-checked and you no longer have any active subscriptions associated with the card used for your previous subscriptions.

    4. i followed the step by step to cancel and both emails bounced back. I also cannot find a number to call. I used the free trial (didn’t track) never agreed to continue the service even unsubscribe yet I am still paying monthly.
      Please get this rectified ASAP!

      Reply

      1. Hi Shawtelle,

        If you’re receiving an email bounce, that’s because you may have inadvertently clicked on the wrong button (the send button instead of the GMass button). Clicking the send button sends an email whereas clicking the GMass button sends a command.

        Reply

        1. PLEASE HELP ME DELETE MY GMASS ASAP. I don’t know what account it’s linked too. Please contact me at [email protected]. It’s been charging me for 3 months and I don’t use the product. I want my money back. WHY DO YOU GUYS MAKE IT SO DIFFICULT TO CANCEL. IF YOU BELIEVE IN THE PRODUCT THEN MAKE IT EASIER FOR PEOPLE.

          Reply

          1. Hi Kofi,

            I’ve responded to your ticket directly. Please note that removing or uninstalling the GMass extension does not cancel your subscription. Since GMass doesn’t monitor its users, subscriptions are not automatically canceled if it’s not used. It’s the same as most SaaS. Kind of like Netflix, even if you don’t use your subscription, your subscription continues until you cancel. That is the same as GMass.

            Cancelation is very simple, given that you still have access to the account you wish to cancel. It’s as simple as sending an email to [email protected] but using the GMass button instead of the regular send button. If not, then you could contact our support team when you want to cancel your subscription and we’ll be more than happy to assist you in doing so.

    5. I get the same thing when I press the Gmass button. It’s a fraud. I have tons of message failed to send error that keep coming after a month of sending my first message.

      Reply

      1. If you’re encountering a bounce notification that the email to [email protected] has bounced, this is because you’ve inadvertently clicked on the regular send button.

        When using an address that ends with @gmass.co with the red GMass button, it does not actually send an email but is processed as an action. In this case, [email protected] should not be sent as an email because when using that address in tandem with the GMass button, it sends a cancelation action on the account where it was processed.

        If you’re having issues with cancelling an account, you may also contact us directly in the email address in the article above so we can assist you.

        Reply

    6. Guys, I have subscribed, but still using the free version. Can you please solve the issua ASAP.
      Second, I haven’t receive the refund, can you please do that as well?

      Reply

    7. Hello, I have canceled all the campaigns as your video suggested and for some reason, campaigns are still going out. People have complained that they are getting emails like 21 times. Please stop all campaigns from [email protected].

      Reply

      1. Hi Eric,

        Please cancel the auto follow-ups for your campaigns which can be found in your GMass Auto Follow-up label.

        Reply

    8. This system has blocked my email address from prospects that have signed up from my ads that cost my $$$$ to get. Now I have paid to be blocked. Does this system work? There’s no value in getting permanently blocked from prospects.

      Reply

      1. Hi Isaac,

        The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.

        There’s some more information about these limits here:
        https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )  

        You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ ( https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ )  

        Reply

    9. My account was cancelled due to a report of my account(business account) as spam. Can you cancel the subscription premium payment? The subscription fee was deducted to my account yet I can not use it. I”m still waiting for it to be unlocked. However, it has been 17days since it was locked. Can you refund the money you deducted? The account is [email protected]

      Please help me resolve my case. Hoping for your fast reply.

      Reply

      1. Hi Mary Ann,

        Please contact our support team directly using the email in the above article as we would need to verify ownership prior to making any account-related changes.

        Reply

        1. Can I use my GMass account on other computers (same email addresses)? If so, how do add it on that device?

          Reply

    10. I had around 8-9 emails under different domains where I just deleted the domain and gsuite account but forgot to unsubscribe from Gmass before deleting the domains and gsuite.

      Will there be auto recurring charge monthly if i forgot to do that ?

      Please let me know asap.

      Reply

    11. I am unable to send emails through gmass. It is saying all emails are blocked because of abuse. Not sure what it is talking about. Please set this right.

      As much as I like the GMass product, its support has been notorious. They say enjoy while it is working. Tough luck with issues if you land into.

      Reply

    13. My email is even rolling over after 24 hrs it keeps saying me to wait. The support staff keeps rounding me for this email to that email.

      Reply

      1. Hi Jomark,

        Upon checking, there is no subscription under [email protected]. You have a subscription that was canceled March 23, 2021. You mentioned that you canceled last month, however, PayPal’s record says otherwise.

        The charges continued because the subscription was not canceled until March 23, 2021 at 3:30:22 AM PDT. If you’re stating that you canceled your subscription, then we recommend contacting PayPal support to assist you.

        Here is PayPal’s records of your manual cancellation this past March 23, 2021.
        https://marvin-wordzen.tinytake.com/media/fa09d0?filename=1616976788199_TinyTake29-03-2021-08-12-38.png

        Reply

    19. I am unable to down load gmass . I have Chrome cast ,
      Your website says unable to click the download button because I don’t have chrome . I do have chrome .
      Now what I need gmass

      Reply

      1. Hi Joe,

        At this time, Chromecast is not currently supported. You would need Chrome installed on either a PC, Mac, or Linux systems to utilize the features of GMass.

        Reply

    20. Hello,

      “Uh oh, something went wrong. Here is the detailed error: General Exception The account [email protected] has NOT been changed, because no active Stripe-based subscription was found. Perhaps you are subscribed via PayPal. If so, you must cancel from inside your PayPal account.”

      But I don’t have a Paypal account. Please help

      Reply

  2. We are considering your services: already use classic gmail with chrome.

    Do you have to build a new mass email list every time you want to send out a mass email

    or can I put the emails for all of our clients (just over 1000 working emails) into a build created once and then use that same list for each new mass email?

    If I can only build the list one time, can that list then be edited for whenever a stray email is no longer valid?

    Reply

      1. Hi Ajay,

        Why you and your team do not respond when we want to ask the refund our subscriptions???, I need specific answer how to refund the payments.

        Thanks

        Reply

      2. i have subscribed gmass for [email protected] but when i cancelling the subscription it is showing error that doesnot have permission to cancel the subscription from this account this account is mapped in my gmail id jaspreen.sethi1@gmail can you please help me to cancel the subscription so that i can buy subscription on other gmail account.

        Reply

          3. please cancel my membership

            I had a free trial a few years back and I did not authorize a paid account.

            You put a $129 charge on my card, and I need it refunded ASAP . I have not used your services beyond the free trial

            Mary C Pugh . 203 434 5038
            remove the charge on AMEX ending 3004

          4. Hi Mary,

            Your subscription to GMass has been canceled as requested. A refund has also been issued. Please note that it may take 5-10 days for the refund to reflect in your bank statements, depending on your bank.

          5. please cancel my membership

            I had a free trial a year back and I tried cancelling my service. I have already sent another email and still nothing.

            Gmass keeps charging my card, and I need it refunded ASAP. I have not used your services beyond the free trial.

            Bettina Hernandez
            2103632045 or 2108162388
            remove the card ending in 2425

        1. Hi Kashif,

          We’ve responded to your numerous inquiries. Since you’ve signed up the incorrect account and processing a refund request from another account, our system will not recognize that you are the same person thus erroring out – you would need to request for a refund using our refund process from the account that has the subscription. We’ve responded to your request as to how to which email address you subscribed to GMass, how to transfer it, as well as how to cancel and request for a refund.

          Reply

      4. good morning I have a problem in sending emails with bcc every mail I sent not accepted by g mass plz reply as soon as possible

        Reply

      5. I need to use the search email function to obtain all the “chemical manufacturers in MS”. It will find many Chemical manufacturers. Next, I use the red magnifier to pull the items more specific in my Gmail search to the “to” field of my email. Let’s say it contains 500 returns on my search and each one is nicely packaged into a smal box in the “to” field. Question: In order to make this softare work, I understand you must place these items into a google spreadsheet in order to populate the specific columns when we send GMass. We cannot find a way to place these in a spreadsheet. Can you assist?

        Reply

  3. I have been trying to use GMass and I am having problem with the Personalization.

    I use a google spreadsheet with 2 columns: Email, FirstName – and the first name becomes blank when sent (instead of entering the name).

    Reply

  4. Hi GMass Team

    I have paid charges/subscribed approx 20 days ago but still my account comes/showing Trial Version which make unable to send More then 50 mail per day.

    I have not received any particular link [if there] from your side to activate my paid account.

    Please do the needful.

    Thank you
    Regards:
    Vivek Sharma

    Reply

    1. I believe we have already handled this issue via our support system – if this problem is still not resolved, Please contact our support team through http://gmass.co/g/support Thanks!

      Reply

  5. I keep unsubscribing from your emails and they keep coming. I guess I’ll just mark them as spam and report you to gmail.

    Reply

      1. Is my cheating on me I really think so but I need proof just for me she tells me that she never and i have no proff of it yes I really like to see what happens then I
        will be able to show her
        Thanks very much

        Reply

      3. Hi Google Team,

        Its a great news that you have started GMASS email services.

        I have few queries so please resolve the same.

        1) If i want GMASS Service to be used for mass mailing so will my account will be blocked incase if my bounce rate is high and is there any limit to send emails per day / month in a plan.

        2) Will it deliver to inbox or will be directed to spam / promotions.

        Please let me know regarding the same on my email id [email protected]

        Reply

        1. Hi Vishnu,

          GMass is not associated with Google but is a separate company altogether. GMass is an extension for Gmail which is a Google product.

          Regarding your questions, please see our answers below:

          1a. Your email account will not be blocked in case of high bounce rates. Google’s discretion on blocking an account is based on if you violate their terms of services. The basic rule to prevent your account from getting suspended is to not violate Google’s Terms of Service. http://www.google.com/intl/en/policies/terms/

          1b. GMass itself doesn’t impose any limits, but Gmail imposes a limit of 2,000 sent emails/day for trusted Google Apps users, and 500 emails/day for other users. There are other factors that determine sending limits too, such as the age and reputation of your Gmail account. GMass allows you to artificially break those limits by distributing your emails over multiple days if your campaign exceeds your account’s daily limits. For detailed information on Gmail sending limits, see: https://support.google.com/a/answer/166852?hl=en

          2. Deliverability to inbox is dependent on a number of factors. With GMass your emails are sent from Gmail’s servers from your Gmail or Google Apps account. You’ll see all sent messages in your “Sent Mail” folder, just like you would a regular email. The benefit of this is that you get to take advantage of Gmail’s sending reputation. You will likely see higher open-rates than you’ve ever seen before with any other email marketing system since your emails would be sent directly from Gmail.

          Reply

          1. How many emails we can send per day as i am looking this for email marketing my requirement is 1500-2000 emails per day
            Thanks for your prompt reply Marvin Quinsaat

            [email protected]

          2. Hi Vishnu,

            Although Google Apps accounts are officially limited to 2,000 emails per day whilst Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
             
            There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

            If you’re looking to send beyond your Google imposed limits which differs from account to account, we recommend using an SMTP service such as SendGrid. When using an SMTP service, Google limits do not apply so you can send virtually an unlimited number of emails per day – depending on your subscribed plan for that SMTP service.

          3. Marvin: Thank you for the advice. I would like to know or have you advise me how to cancel G Mass from my google account. I went on LINE AND could notfind the support guide line. So where is it.

  7. GMass is free for a limited time?
    or it can be used as free-trial for a long time ( without all the ‘special features’ like sending more that 50 mails) ??

    Reply

    1. You can use the free version of GMass to send up to 50 emails per rolling 24 hours. There is no other time limit or trial period on free accounts.

      Reply

      1. Is my cheating on me I really think so but I need proof just for me she tells me that she never and i have no proff of it yes I really like to see what happens then I
        will be able to show her
        Thanks very much

        Reply

      2. Hi,

        I am currently a free user with a limit of 50 emails per day. I need to understand whether replies from auto-follow-ups or blocking auto-follow-ups for recipients free up usage under the 50 day limit.

        Let’s say I am running a campaign with 50 recipients on a Monday with weekly auto-follow-ups.

        I then get replies from 10 and decide to block auto-follow-ups for another 10, but the campaign is still live for 30 recipients weekly on Mondays.

        1. Does this mean that even though the campaign sends an auto-follow up to 30 people on Monday, I can still use GMASS to send 20 new emails (within 50 limit) on that day?

        2. Further, can I break this 20 allocation up into 2 campaigns of 10 emails each with the freed up usage?

        Apologies for the long query, but I wanted a clear answer.

        Thanks,
        V

        Reply

        1. Hi V,

          The free version’s usage limit of sending a maximum of 50 emails per rolling 24 hours includes any email sent via GMass. This includes both the initial emails and any follow-ups. So in your case, if you’re sending a campaign of 50 emails on Monday with weekly follow-ups to be sent the following Monday, then that next Monday, if the follow-up stage sends 30 emails then you can only send up to 20 more emails (given that you haven’t sent any emails in the last 24 hours).

          It also does not matter how many batches you break your remaining allocation as the limit is based on the total number of emails, not batches.

          Reply

  8. Hello!!whenver im trying to make the payment through my debit card or paypal assccount in order to subscribe for gmass..its showing the error action with the message..you cannot make the action with the debit card you have selected please select other debit card…

    Reply

  10. Hii

    I used to send only 20 emails a day through Gmass but most of the time my emails get bounce and also getting blocked.

    Can you plz tell me solution of this problem

    Reply

  11. We also have a few confusions. Please advice:
    Are you sure all the mails will be sent from our registered mail id and get properly delivered to inbox and they wont be going to spam.
    What is the Auto Follow up feature mentioned in premium? I would also like to know about Gsuite.
    Is this a service from google?

    How shall we proceed? We are looking forward for a one year subscription.

    Please revert with your comments.

    Thank you

    Reply

    1. 1. We can’t give you a 100% guarantee that emails won’t go to Spam, but if you follow our guidelines and aren’t sending spam, you have a high chance of getting to the Inbox.

      2. The auto follow-up feature is this: https://www.gmass.co/blog/new-feature-automatic-follow-up-emails-until-you-get-a-reply/

      3. G Suite is a service that allows you to run your company’s email, using your company’s domain, on Gmail.

      You can subscribe here: gmass.co/pricing

      Reply

      1. I am trying to get an answer to my question and am not sure who or how to reach support. The e-mail address that I am using is [email protected]. However, this is not a recognized e-mail address by Gmail and it won’t let me send it to you.

        My question is:

        Is there a way to download the campaign reports into a google sheets format? This is how I prefer to view/use the campaign data. It appears as if the only download the data is using MS Office.

        Reply

        1. Hi Joseph,

          You can download the CSV from your campaign reports. Once downloaded, you can directly upload these files to your Google Drive which you can open using Google Sheets.

          Reply

    1. You can always add GMass to as many accounts as you like, but subscriptions are PER Gmail account. However, if you have alias addresses tied to a Gmail account, then you still only need one subscription to email from the various aliases.

      Reply

  14. Hi I have subscribed to gmass from one of my accounts and now I have also paid to have gsuit but I when I send from gsuit I am asked to pay for gmass again. Do I need to transfer the gmass account to the gsuit account?

    Reply

  15. Hello,

    I just noticed an email that I sent to 1 person was actually returning an “email opened notification” by the recipient’s email address when in fact, I opened the email from my sent folder and refreshed. it. At first, I thought it was just a coincidence, but after completing a test of opening the email from the sent folder, the same amount of email notifications returned as how many times I opened it myself. Now I am not sure if this person actually ever read the email I sent. This is a definite reason I would not want to upgrade and pay.

    Reply

  16. Hi, After a repeated attempt of subscribing I don’t know where the things are going wrong. On the screen I can see the credit card has been updated but when I am looking at the invoices the status is not paid. It happened in 3 to 4 attempts. Kindly look after it.

    Reply

  17. Good afternoon,

    please i subscribe to gmass yesterday and i couldn’t able to send my bulk email again. all i received was Your GMass request failed. Error details: All GMass functions have been disabled due to abuse. what can i do please to get me back on my Gmass subscription.

    Many thanks

    Reply

        1. Hi Derick,

          Please note that we have limited coverage on weekends which is why our response was delayed until today. We have, however, responded to your ticket.

          Reply

  20. Hi,

    This question is not related to Gmass. But I used to know how to set Gmail as an autoresponder.

    I lost the message where I saved it.

    Could you point me to where I can get the information.

    Thanks.

    Nat.

    Reply

  21. I signed up for GMass and paid the fees with my Credit card. You system said it was accepted. I tried to use gmass and it wants me to sign up and pay again. First I don’t like paying for an email but when I do have to pay, I certainly don’t intend to pay twice.

    Reply

    1. A GMass subscription is per Gmail or G Suite address. Is it possible you were signed into a different email address than the one you subscribed?

      Please contact our support team through http://gmass.co/g/support if you’re still having issues using your subscription.

      Reply

  22. Hi I need to know the maximum emails can I send daily once I buy the paid account for $12.95/mo.

    Thank You

    Reply

    1. Your GMass account or plan does not affect your sending limit. The sending limit is something that is enforced by Gmail. According to Google, regular Gmail accounts are officially limited to 500 emails/day, while Google Apps accounts are limited to 2,000.

      There’s some more information about these limits here: 
      http://blog.gmass.co/2016/08/how-many-emails-can-you-really-send-with-gmail-and-gmass/

      However, also see: https://www.gmass.co/blog/unlimited-mail-merge-campaigns-gmail/ for an option to avoid those sending limits altogether.

      Reply

  23. I tried paying for 12.99 USD, but my card was declined and the mail said you tried to charge 19.95 USD. How is it possible?

    Reply

    1. You’re likely trying to subscribe to a Gmail plan with a G Suite account. Any account that does not end in @gmail.com will need a G Suite subscription. The G Suite Premium plan is $19.95/month.

      Reply

  24. Hi, I have a problem. Even though I have created CNAME for a custom tracker and have had this confirmed by gmass as working all of my emails are going to spam. My email is not spammy and have filled out all the details.

    Reply

  25. Please stop charging me $12.99 per month for your service. I’ve used it a couple of times and found it to be nearly worthless. I no longer wish to be subscribed to GMASS service. Bernadette Vadurro, Speakers Live, Inc. 119 Delgado st. Santa Fe, NM 87501

    Reply

  26. Hello,

    I want to understand why Gmass has sent just 100 emails? The message that I have is over limit!

    I have understood that the limit is 2000 day.

    Can you explain please?

    Tks.

    Reply

  27. I paid the premium package for unlimited emails. What’s the use of paying the premium package if it now says I have exceeded my limits and all my emails have being bouncing for the last two days and I still cannot use my email. I have send an email to support using another email as I cannot send emails using my email but till now I have had no reply. So far I have lost two days of business. Can you please get this issue solved as I need to work. Regards Bill Rojas

    Reply

    1. Your GMass subscription does not determine your sending limit – Gmail does. If you’d like to enable SMTP sending, you can send unlimited emails, but the Premium GMass plan does not (and is not advertised to) allow you to augment your Gmail sending limit. Sorry for your frustration. I believe we’ve spoken on the Support Desk, but please email us there if you have further questions.

      Reply

  28. I sent a campaign consisting of 48 recipients by embedding a Google sheet. I used the GMass button only for sending the emails. The campaign report shows that the mail was sent to 48 people but only 23 emails are reflecting in my “Sent Mail.” Also, I received emails for bounce and unsuccessful emails.How do I know that how many people out of those 48 people have actually received the mail?

    Reply

  29. I have signed up for a paid account and 2 days later my Gmail account has been disabled!! Please either unblock my account or refund my money! Yur service is pointless, a lot of emails are getting bounced ( even when I send under 50 emails/day to my clients) and now my business account is blocked and I am loosing business because of you!

    Reply

    1. Email us at [email protected] to transfer your subscription or request a refund. Google reserves the right to suspend any account violating their terms of service, so it’s likely that there was a content or quantity issue with your account. Very new accounts, for example, don’t have the official sending limits of older, well-established accounts.

      Reply

  30. I tried sending my emails 3 times today and they did not got through. Please let me know what was wrong because I just lost the ordering window for my farm today, and I can’t get through to my customers.

    Also, some customers are not getting my emails any more and google blocked my account for 48 hours because it said I was a spammer. That is devastating to my business. Please make sure that gets fixed right away.

    Reply

        1. Hi Mickey,

          Unfortunately, we cannot directly transfer your subscription from your yahoo.com account to your gmail.com address. This is due to the pricing difference. Please contact our support team through http://gmass.co/g/support so we could assist you directly.

          Reply

  31. I just noticed that when using GMass the sender that is listed is my name not the organization name as is the case when I send a regular email. The email address is the same for both that of the Org. Is there a way to have the organization listed when using GMass (Or smtp.sendgrid.net thought GMass). I want people to know the emails are from the org not me.

    Reply

  32. I have been sending e-mails (max 50 addresses) for the last 4 days. Today it doesn’t work. I have done everything correctly. What are my options? Can I still use the free 50 e-mails per day option?

    Reply

  37. Hi Team,
    I am using your app and I have a question regarding email, so can you tell me if I want to change my email where I have activated my subscription.
    Please tell me how is it possible?

    Thanks

    Reply

  38. Hello Team,

    I am looking to purchase Gmass but, I need one question to be resolved first.

    When creating a email I need to insert a personalized image for each email. As each recipient will have there own unique image presented to them.

    Please note that I don’t want this image to be an attachment, but to be in the main body of the email.

    Thanks,
    Amar

    Reply

  39. I will like to know why i made a payment to the Bitcoin address provided and my account is still on the free package

    Reply

        1. Hi Nico,

          We’ve responded to your email you sent to our support email on October 3 which we have did not receive a response. The reason why you received that error message was that you were sending an email to [email protected] which is a non-receiving inbox. [email protected] is not a command in GMass whereas [email protected] is.

          [email protected] is a command in GMass to cancel a subscription when used with the GMass button.

          The notification you mentioned confirms that you did not follow the directions as indicated in the cancelation procedure as it sent an email through the Gmail send button instead of using the GMass button.

          Reply

      2. Seeing that there is no way Gmass can be contacted i am just going to post my email here

        Hi gmass you are making deductions from my card **** 7406 exp date 10/21
        Please stop with the deductions and refund my account asap as i have unsubscribed and canceled more than 2 weeks ago using all the step by step procedures that you showed.
        i have never seen such bad service from a website in my life
        Gmass should step up their services dramatically especialy the unsubscribe and cancel feature, because what ever step by step you describe to use does not work.
        The gmail address in the subscription field is the one that was was using and unsubscribed and cancelled, so do the right thing and get this sorted out asap

        Reply

        1. Hi Nico,

          We’ve responded to your email on October 3 which we have did not receive a response. The reason why you received that error message was that you were sending an email to [email protected] which is a non-receiving inbox. [email protected] is not a command in GMass whereas [email protected] is.

          [email protected] is a command in GMass to cancel a subscription when used with the GMass button.

          The email you forwarded confirms that you did not follow the directions as indicated in the cancelation procedure as it sent an email (through the Gmail send button).

          Reply

  42. Hi i ve paid the account, but still indicate that my account is free account and cannot mass send more then 50 emails. please assist

    Reply

  43. Hi,

    What’s your refund Policy.

    I Have recently bought a subscription plan but its by mistake. I need refund. I did’t send any campaign from that email id. I need subscribe for different email Id but I bought it for different one by mistake. Please assist asap.

    Reply

  45. When I send an email to my yahoo email by gmass, the email never come. But I send by normal way, It come. Please tell me why? If I send to 2000 email addresses, how many of them will receive?

    Reply

    1. A Tracking Domain will probably help you. I just put you on one of our shared Tracking Domains to try to address the problem. Try again, and let me know if the issue persists by emailing us at [email protected]. You can also try turning off all click/open tracking.

      Reply

  46. Hi Ajay,

    I’ve been using Gmass for months now and I’ve been satisfied with how it’s making it easier sending emails to multiple clients.

    My only concern is, it does not accurately trace/track if the recipient has opened the email or not.

    If I go to Gmass reports, It states it was opened but when I trace the IP address, it’s the same as mine. So it does not prove the fact that our clients are really opening the email.

    Is there such benefit purchasing Gmass as compared to the free one?

    Looking forward to your response.

    Reply

    1. Open tracking can be challenging to execute. Our open tracking is relatively accurate, but it is not perfect. Most who purchase a GMass subscription are doing so to send mass mail merge Campaigns natively from Gmail. Our deliverability is another benefit.

      Reply

  48. I am trying to use GMass for blast emails to my community. On trial attempts, community members who have email service at aol.com and gmail.com have received my test emails. However, members using comcast.net have not received the emails. Is there something I am doing incorrectly? The blast emails are from gmail.com account.

    Reply

  50. Hi – Is there a way to change the sender name/email on mass emails?
    We will be using Gmass to send out surveys and it has to go out from a different sender than me.
    Please advise.

    Reply

  51. I wrote from another account because on my private account i’ve got ban.. so i thinked that cancelation is automatically maked, but i missed. Please send me my money back for second payment because i had ban on account where i have subcription still .. it is bullshit to pay for something on banned account ?? or no ???

    Reply

    2. Hi Timos,

      You may cancel your subscription from any account connected to GMass.

      Cancellations are self-service.

      To cancel your subscription, follow the directions here: 
      https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/

      If you wish to continue using GMass on another account, you can also transfer your subscription to a different email account.

      To transfer your subscription between accounts, follow the steps at this link:
      https://www.gmass.co/blog/you-can-now-transfer-your-subscription-to-another-account/ ( http://blog.gmass.co/2016/09/you-can-now-transfer-your-subscription.html )

      Reply

  52. ​I just ordered GMASS and when trying to send 720emails in the bcc field it doesnt send immediately. It schedules it and still doesn’t send out, It just stays with in my draft folder.
    I even go in settings to and edit it to send now and it does not work and still schedules it and doesnt send. I currently have a Gmass Scheduled in my draft folder

    I have screenshots so you can see exactlly what Im talking about just provide me an email address

    PLEASE HELP

    Reply

    2. That isn’t how GMass works. GMass works by taking all of the email addresses in the To field and sending an individual email message to each of those addresses. So, if you have 500 addresses in the To field and then you compose your Subject/Message and hit the GMass button, 500 individual, personalized emails will get sent, one to each address. Each recipient will only see his/her address in the To line. This might be counterintuitive because if you’re used to hitting the standard Gmail Send button, then you’re used to seeing one email go out to all 500 people, where all 500 addresses are exposed to each other. But that’s the whole point of GMass — to split up the addresses in the To field and send one email at a time to each address.

      Your Campaign isn’t working because you put the addresses in the BCC field. See: https://www.gmass.co/blog/clearing-up-the-confusion-between-the-to-and-the-ccbcc-address-fields/

      Reply

        1. Hi Michael, you would need to add the email address in the TO field.

          GMass does not send copies to all of the emails but rather send individual emails (each can be found in your Sent folder) to each of your recipients as if you individually sent emails one at a time.

          Reply

  53. I am attempting to do my first GMASS and mail.google.com put up a window saying “you are about to send a campaign to 200 addresses. Just confirming…are you sure?

    Is this correct?

    Reply

  55. This message appears to all my campains.
    What should I do?
    Schedule ID 1130006 and Campaign ID 1864545. This campaign has errored out and won’t send any more emails. The error is “1/5/2018 9:37:39 AM: BLOCK B: Error during serialization or deserialization using the JSON JavaScriptSerializer. The length of …–inner: ***”. It has sent 11460 emails so far. It has been processed 2 time(s).

    Reply

    1. Hi Davi,

      If you’re logged into the account with the subscription please follow the steps below:
      1. Open a new compose window
      2. Set the TO field to: [email protected]
      3. Set the subject line as the email address where you wish to transfer your subscription to.
      4. Click on the red GMass button.

      If you run into any issues or need further assistance, Please contact our support team through http://gmass.co/g/support

      Reply

    1. Currently, we do not have that feature but it is in the roadmap we wish to accomplish in the near future.

      Reply

  58. Will Gmass work with Chrome on an Android and/or iOS device? When I log into the Gmail account which has Gmass using either Android or iOS using Chrome, compose an email, I see everything from Gmass except the red Gmass send button.

    Reply

    1. Hi Tina,

      Cancellations are self-service.

      To cancel your subscription, follow the directions here: https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/

      Reply

  60. Hi ,

    I have problem with blocked emails by GMAss.

    I am sending 50 per day so i dont know how could crosed that limit.

    Please help.

    Thanks in advance.

    Reply

  61. Hi,

    I followed the steps to cancel and wanted to confirm that it has been cancelled because I was charged again. I tried to call the ph# that is associated with the charge on the card….GMASS
    401 N WABASH, UNIT 63E
    CHICAGO
    IL
    60611
    UNITED STATES OF AMERICA (THE)
    877.887.7815

    Left a message.

    but the email is [email protected] ???

    can you please help?

    Reply

    1. Hi Sarah,

      For account/payment specific inquiries, Please contact our support team through http://gmass.co/g/support

      Reply

  62. I want to use my domain fpr emails but your instructions seem lacking and unclear about the process.
    When selecting “CNAME” from the record type, you are asked to provide 3 sets of values: “Name,” “TTL” and “Data” Which of these 3 gets the x.gmtrack.net? Does a record in addition to the CNAME need to be created?

    Reply

    1. Hi Bob,

      Please contact our support team through http://gmass.co/g/support with a screenshot of your DNS manager.

      Reply

  63. Hello, gmail says I have exceeded limit so there is no way for me to contact you via gmail. I tried gmass to contact you and google bounced that back to me as well.

    So, I am stuck. gmail does not work because of gmass activity and now I don’t have access to you.

    Reply

  64. I have subscribed Gmass service for my gsuit account id [email protected]
    I will suppose to get the daily limit of 2000email/day. but I just run a campaign where it shows Email limit is 500/day. How it is possible if my account is no Gsuit.

    Campaign ID: 2017323

    Please guide me on above issue as earliest. I unable to send email on my registered email as I have reached a limit for sending email.

    Regards
    JAGDISH LADE
    +91 7030561007

    Reply

    1. Hi Jagdish,

      The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular Gmail accounts are officially limited to 500 emails/day, while G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.

      There’s some more information about these limits here:
      https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

      You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/

      Reply

  65. I’m unable to locate the Gmass account/Email to which my credit card is charged every month.There are 3 Accounts like this. Total charges = (8.95+12.95+12.95).Please help me to cancel the subscription. The credit card associated is the only information I have and do not have the email id’s to which Gmass account is subscribed

    Reply

    1. Hi Shanthakumar,

      Please contact our support team through http://gmass.co/g/support and we’ll gladly help you sort things out.

      Reply

  66. Why am I being billed 12.95 each time I use gmass. I need to know what I am being charged for and why I am being charged multiple times a month. What is going on?

    Reply

  67. Hi, is there any way for me to blast more than 10.000 emails as soon as possible? If yes, how long does it take to blast all the emails? Thanks.

    Reply

  68. Hey, I got the gmass extension (paid) and I am really happy with the product (just not so happy about gmail send limits haha) I’ve already made 30 sales from one campaign in less than 24 hours.

    I have just one question.

    The opens tracker, is that tracking every single time a person opens the e-mail? or if someone appears more than once here, have they been double e-mailed?

    Please respond as I’m not sure if my campaigns are emailing the same people multiple times.

    Reply

  69. Hello

    I bought the minimal to try and see how it works, so far I understood that could send 2000 email every 24 hours,, I prepare 2000 email and send, directly received an email says

    TOTAL Email Addresses in To field: 2000

    EMAILS SENT JUST NOW: 10
    Emails remaining to be sent: 1990

    Emails sent in prior batches: 0
    Suppressed addresses from prior campaigns: 0
    Suppressed addresses from date last sent: 0
    Unsubscribes removed: 0
    Bounces removed: 0

    Sending speed: 490 emails/day

    Now I get confused, is sending only 500 email a day like a normal Gmail? and where are all other emails? when can be sent? if sending only 500 email a day what is the meaning to advertise 2000 email every 24 hours??

    Waiting for your update

    Thanks

    Reply

    1. Google Apps accounts are officially limited to 2,000 emails per day while Gmail accounts are limited to 500.

      There are other factors that affect the send limits for an account, as Google limit accounts to lower sending capacity until the account establishes its credibility.

      This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

       

      Reply

  71. Por favor ! Preciso cancelar minha conta pagado Gmass. Estou solicitando desde o mês de Dezembro 2017

    Vou cancelar pagamento do Cartão porque não sei mais o que fazer.

    Reply

  72. Hi,

    When you suppress based on number of days. Does it suppress also suppress the regular emails sent in your gmail account (if you didn’t send with gmass)

    Thanks

    Chris

    Reply

    1. Hi Chris,

      No, scheduling will only apply to emails sent through GMass. Your normal emails sent via Gmail send button will send right away.

      Reply

  74. I have cancelled the payment for my GMass account. I do not want a Free account, I want to totally remove it from my Gmail account.

    How do I do that?

    Reply

  75. Anyone there ?

    How do I get GMass out of my gmail account??

    The program does not meet my needs – can someone help.

    Reply

    1. Hi Craig,

      Please contact our support team through http://gmass.co/g/support with your concern and we’ll remove you from our mailing list.

      Reply

  77. Good Morning
    Yesterday i subscribed for premium plan for my account [email protected]. I tried to send 1300 emails using gmas but suddenly google blocked our account. May I know what is the reason and how can i unblock account.
    Also let me know how can we change id of our premium subscribtion.

    Reply

    1. Hi Abdul,

      Our subscriptions do not have usage limits. Even though Google Apps accounts are officially limited to 2,000 emails per day and Gmail accounts are officially limited to 500 email per day, Google limits accounts (especially new accounts) to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      To transfer your subscription between accounts, follow the steps at this link:
      https://www.gmass.co/blog/you-can-now-transfer-your-subscription-to-another-account/ ( http://blog.gmass.co/2016/09/you-can-now-transfer-your-subscription.html )

      Reply

  79. Hello,

    My company just subscribed a Gmass account, and we would like to know if there is a way for us to access and use Gmass simultaneously ?
    We are only two at the moment

    Reply

    1. Hi Romain,

      GMass subscriptions are on a per account basis, so unless you’ll be working off of the same Gmail account, you will need a second subscription for a different email address.

      Reply

    1. Hi Kruz,

      We apologize for the inconvenience, Please contact our support team through http://gmass.co/g/support

      Reply

  83. Need a video on how to send out a Gmass email. When I type the group name in TO: nothing comes up?

    Reply

  84. When I hit send it just sends my email to drafts, even when I go to schedule and select ‘Send Now’. I do get a notification that 3 (of 291) emails of have been send and that the rest will finish sending in 5-6 hours. Not sure what is going on but if I can’t be sure if the emails are sending are not I can’t use the product.

    Reply

  85. HELP, HELP
    We paid 29.3 for 1 month and they send
    only 50 mail, we can send – not 500

    HELP, HELP, HELP

    Reply

  86. HELP, HELP
    We paid las year for 1, year and they send
    only 50 mail, we can send – not 500

    HELP, HELP, HELP

    Reply

  87. How do I upload my emails to GMass? Can I upload email files as well as copy and paste them in to GMass?

    Reply

  88. Hi GMASS team,

    Please guid me, how we send 10000 email and how much money we need to pay for one time/month.

    Reply

  89. I cancelled the subscription and they continued to charge me the monthly fee, I tried to contact them several time by email at [email protected] but no one is answered me. This is not very professional and serious. Please can some one tell me something?

    Reply

    1. Hi Matteo,

      We’ve handled your inquiry through our support email. We apologize for the delay in response but we’re glad we were able to resolve your concerns to your satisfaction.

      Reply

  91. Hi GMass Team

    I have subscribed GMASS 3 days ago but still I am not able to send mails in Gmass.IT always showing “You have reached a limit” but not even i sent 50 mails from past 4-5 days.

    Please do the needful.

    Thanks & Regards
    Ponmudi Mylsamy

    Reply

  92. Hello, gmail/gmass says I have exceeded limit so there is no way for me to snding mails from past 4 days.I dont know the reason for exceeded limit in GMASS (sending less then the limit last time) I tried gmass to contact you and google bounced that back to me as well.

    as a paid GMASS user it’s not good for waiting 4-5 days to reset my limit for sending mails.

    Reply

  93. I sent an email to [email protected] to add users but the email came back undeliverable.

    I tried to the same email again to view users but that came back undeliverable as well.

    What is going on please?

    Please advise. Thanks.

    Reply

  95. i am not understand to set the smpt. i have tried so many time to set .but i could’t do .please if possible send help .How will set the smpt and how will work. i am tiring so many time and send many mail . but till now how will make the setup smpt .

    Reply

  96. I paid for the $12.95 plan. I received no email confirming my signing up for this plan. I got an email that it would be sent but never got it.
    ALSO my credit card company was billed $19.95 for GMASS????

    Reply

  97. Because with the maany perks available from tankless water heater increasing numbers of people prefer it at home.
    For the fire supprression system and a plumber has a major role in intalling plumbong fixtures wijth usiing modified
    technologies and applications. Primary concerns are attracted too the rive that is flooding in your
    residence or property and discovering the fastest methods to resolve the situation.

    Reply

  98. I am getting below error on a regular basis. Please assist. Even I am sending 10 emails a day. Please assist.

    “your account’s limit has been exceeded”

    Reply

  100. Hello,
    I’m just testing Your APP it’s looks good. but, I found one but serious fault.
    Sending to gmail, that kind of fault is not showing up, but to other mail services, the personalizations – like {First Name} appears in different font like all other text, if it’scan’t be repaired, Your app loses all sense.

    Reply

  102. Im trying to cancel
    cancel the monthly payed subscription
    on my
    email account ho has already been finished

    Reply

  103. I cancelled as per instructions and you charged my account for the next coming month. You were NOT authorized to do that, I cancelled to prevent this charge which was NOT scheduled until 5/8/18! This is unacceptable!

    Reply

    1. Hi Clarence,

      Please contact our support team through http://gmass.co/g/support with details of the charge and your email address.

      Reply

  104. Gmail disabled my email id after sending 400 email through GMASS in a day “[email protected]”. How is that possible.

    My 1 month subscription is going to over. Only limited time left.

    PLEASE ASSIST ME URGENTLY!

    Reply

  105. They can literally crawl over the smallest of cracks within tthe concrete orr cement
    and definately will still build these tubes until they reach what they
    are looking for. Since it is hard too see in which the gopher tunnels are, iit is crtical
    to eliminate the threat of gophers altogether by hiring a goplher exterminator.
    If youu hired somebody that doesn’t have a very detaile plan of treatment, you’ll be able to just
    supplemejt your problems.

    Reply

  106. Hello, I signed today for the plan $ 8.95 and immediately canceled the subscription. I can not send letters according to the purchased plan. Please re-activate my subscription plan for $ 8.95

    Reply

    1. If you’ve paid through credit card, your subscription was still active on your account until your next billing date.

      Reply

  109. The service has stopped working. I select a new email and your buttons are gone. What do I do? I paid for the service why can’t I use it?

    Reply

    1. Hi David,

      If your subscription has become disconnect to your account, you can simply click any of the Gmass buttons and it will prompt you to reconnect.

      Reply

  111. Is there any step by step easy way to set up my tracking domain and not be confused with programming ?

    Reply

    1. Hi Rahul,

      Please contact our support team through http://gmass.co/g/support so we could assist you in detail specific to your domain and domain provider.

      Reply

  112. Hello Team,

    I am not able to send more than 120 emails after that it’s showing “You have reached a limit for sending mail.” can you please tell me how i can increase my sending email limit?

    I have also done smtp request but it’s saying it will take a couple of days can you please help me to fix this as i need to run my email campaign.

    Reply

  113. I sent a campaign this morning and had manually unsubscribed a number of the recipients before it was sent.

    Apparently though the unsubscribes did receive the email never the less.

    When I used the unsubscribe link which was in the email which had been sent to the subscriber it said that the email was already unsubscribed – yet it was sent never the less.

    Any comments or feedback would be good.

    2.

    Also – I had sent in an email to support asking if there is a way to check/download the unsubscribes.

    This support email was acknowledged but not answered.

    Reply

  114. I can honestly not recommend the application.

    We sent this morning an email to 250 users – all of which saw each others emails.

    This has been a real problem for us .

    We do not believe it was an operator error – however – even if it was the fact there are no safeguards to prevent an accidental mass email to every user renders this application worthless.

    It blows my mind that an application will support, without warning, an email blast which discloses the emails sent to each recipient.

    Not good

    Reply

  115. What determines whether I would need Gmass for Gsuite as opposed to Gmail?

    Is it whether or not I intend to use a custom email address? Something else?

    I’ve got a gmail account with a custom email address. If I can just get the regular gmass for gmail and that will work, that’s fine.

    If I need gmass for gsuite specifically to make it work, please clarify.

    Thanks.

    Reply

    1. Hi Jon,

      Our subscription options are based on the domain in which your email ends with. GMass Gmail subscriptions are reserved for those with email addresses ending with @gmail.com or @googlemail.com, any other domains will need a GMass G Suite subscription.

      To learn more about our pricing options please see http://www.gmass.co/pricing/

      Reply

  116. I did payment for annual subscription by mistake. I cancelled the subscription. But I am not able to get refund.

    Reply

  117. Dear support.
    I’m from analytica vietnam. I’d like to use gmass for our marketing. I’m very want register and payment. Do you have a hard bill or soft bill for gmass ?thanks

    Reply

  118. Greetings support,

    My team and I are interested in the premium monthly plan for a team of 5 users. My question is that as a primary user I won’t be using the account. However, I would want to add an additional 5 users to the plan. How would the additional 5 users be added?

    Reply

  119. I’m having trouble importing contacts and emails from my google spreadsheet. The first time I did it, I had no issues. This time after selecting the correct spreadsheet, the new email window opens and in the recipient field it says 0 recipients from worksheet, and has no names or emails from my spreadsheet?

    Reply

    1. Hi Matt,

      Please contact our support team through http://gmass.co/g/support with a screenshot of your spreadsheet, including the header row and a few rows after as well as the campaign ID of the campaign you’re referring to.

      Reply

  120. I accept Gmass services but there is auto-debit of the monthly amount Rs. 604.96 which is not acceptable to me.
    Rs. 604.96 has been debited from my account for Gmass without my permission
    You are requested to kindly refund the amount back to my credit card account and cancel the gmass account.

    Thanks
    Dr. Vikas Kumar
    Noida, India

    Reply

    1. Hi Dr. Vikas,

      GMass is a monthly subscription – meaning that the subscription continues to renew monthly until you cancel. As such, GMass has charged you on your renewal date, thus the date of the recurring charges, each month since.

      To request a refund for your most recent charge, see: https://www.gmass.co/blog/request-a-refund/ ( https://www.gmass.co/blog/request-a-refund/ ) 
       

      Reply

    1. Hi Hemant,

      We’re sorry you’re having difficulties with support. Please contact our support team through http://gmass.co/g/support with your specific concern so we could assist you.

      Reply

  122. I have g.mass (paid) account, but google have disabled my g.mail account while i was not spamming.
    please help me out.

    Reply

  123. I am trying to send a campaign now but it’s scheduled automatically, also it shows massage –

    “you did it Gmass has scheduled your mass email, and your emails will be send Tuesday in about 0 minutes”

    but it did’t send the campaign..

    however I rescheduled campaign after 2 min.
    Yet this is not sending campaign after 2 min.

    Reply

    1. Hi Diego,

      Please contact our support team through http://gmass.co/g/support with the campaign ID you’re referencing to?

      Reply

    1. Hi,

      If you were trying to subscribe to the Gmail Standard package, the reason is that your email address ends with your domain name lebuser.com. Gmail options are reserved for those ending in .gmail.com or .googlemail.com.

      If you’re looking to subscribe to G Suite Minimal and are still receiving that notification, Please contact our support team through http://gmass.co/g/support

      Reply

  126. I want to send FREE OF CHARGE just 500 e-mails on altenet day to my contacts as a community service to teach them how to always remein healthy. I have no profit motive plus it is helping poor and unfortunate people. I also want to send BCC for security purpose. Your help will be greately appreciated.

    Reply

    1. Hi Priyakant,

      We offer discounted rates for non-profits and educational organizations with domains ending in .edu or .org.

      Reply

  127. I JUST paid for the 12.95 per month subscription on paypal. It wont send my email because it says I only have the free account.

    Reply

    1. Hi Tracy,

      Upon checking, your subscription has been successfully activated.

      If you run into any further issues, Please contact our support team through http://gmass.co/g/support

      Reply

  128. I just made a payment for standard ($8.95) thru Paypal and when the payment had been made i received an error but they already deducted the 8.95. It seems that there is no any changes on my account. can you please check?

    Reply

    1. Hi Andrea,

      Please contact our support team through http://gmass.co/g/support with the email address you subscribed GMass for and if different, your Paypal email address so we could assist you.

      Reply

    1. Hi Rewa,

      We cannot directly transfer your subscription from a Gmail account to a G Suite account due to the difference in pricing. Please contact our support team through http://gmass.co/g/support so we can assist you directly.

      Reply

  130. Is there a way to prevent gmass from filling up my sent mail folder with an email for every recipient in my mail list?

    Reply

    1. Hi Jim,

      You’re more than welcome to create a filter to archive or delete sent emails. We don’t do that automatically because many people prefer to see each email that has been sent out and have a copy of the sent email to a specific recipient as a reference.

      Reply

  131. Why am I seeing GMASS billing on my credit card each month? We’ve never signed up for your service. I need to hear back from your billing department to explain these charges.

    Reply

  132. שלום

    אני רוצה לשלוח ל 300 אנשי קשר הודעה ומקבל הודעת שגיאה
    Your GMass request failed. Error details: You don’t have any email addresses in the To line. See this article for more information. .

    תודה

    Reply

  133. I cannot get my invoices anymore. I send an email to [email protected] as instructed and press Gmass button. A message says “Waiting for Gmass”, then changes to “Your invoices have been placed in your inbox” – But they do not appear. Help!!!!!!!

    Reply

  135. ראיתי מה שלחת לא ממש הבנתי מה הפתרון לבעייה שיש לי. תראה סה”כ אני רוצה לשלוח לאנשי קשר שלי מיליים,ואני לא מצליח, אני מקבל הודעת שגיאה שהכל לא תקין! לפי מה שבדקתי אין אפשרות לשלוח להרבה אנשי קשר אני מקבל שגיאה לכן פניתי אליך לעזרתך אני לא יודע מה לעשות… תודה אשמח לעזרה

    https://www.gmass.co/blog/gmail-draft-doesnt-save-addresses-invalid-characters-present/

    Reply

    1. Hi Liran,

      As previously answered in your email, the error you’re receiving is due to an invalid character in the TO field of your compose window. You would need to check the email addresses inside the TO field prior to clicking the GMass button for any invalid characters (anything other than letters, numbers, periods, underscores, and the @ symbol).

      Reply

  136. I am but I signed up for G Suite in Ipage for $5.
    Now you are asking me to upgrade to/for $6.50.
    Is that in addition to $5 for a total of $11.50?
    And will I be in G Mass or G Suite?
    How many emails can I send in each?
    John Simpson
    [email protected]

    Reply

    1. Hi John,

      GMass is separate from G Suite/Google. Your limits would be based on Google’s imposed limits depending on your account’s sending reputation.

      Our subscriptions do not have usage limits. Although Google Apps accounts are officially limited to 2,000 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity.

      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

      Reply

  137. I WANT TO CANCEL MY SUBSCRIPTION.PLEASE REFUND MONEY BACK…I THINK ITS SCAM.WHAT I HAVE TO DO FOR CANCEL SUBSCRIPTION. AND NEED FUND BACK

    Reply

    1. Cancellation instructions were provided to you in your welcome email, on the website, on the subscription page, in the blog and cancellations are self-service (so on your own time schedule).

      To cancel your subscription, follow the directions here: 
      https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/ ( https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/ ) 

      To request a refund, see: https://www.gmass.co/blog/request-a-refund/ ( https://www.gmass.co/blog/request-a-refund/ ) 
       

      Reply

  138. Dear Team,

    Greetings!!!

    I have subscribed GMASS to this mail ID ([email protected]) 6 days ago,

    The issue is when I schedule a campaign from this account my emails are landing in spam.

    so please we are requesting you to look into this and appreciate if you resolve this as at earliest.

    And I have already sent a request @ Ajay Goel
    but there is no response from your end.

    Please do consider it’s very urgent.

    Reply

  141. Dear support
    I registered gmass account minimal, but I can’t send to 500 email/day.
    It sent about 10 to 150 email, its pause and next send 3 hours .
    I sent email campaign 2 day ago.
    You check again help me.
    If I still to sending any before campain then stop help us.
    Stop campain no stop account.
    Best regard thanks

    Reply

  142. I tried free GMass. Before sending it to clients, I send a trial mail to colleagues which included an image. In the trial mail, the image was there as intended (in line). After trial when I sent it out to clients the image wasn’t there when I checked in sent emails, it had a broken image symbol. This is extremely disappointing and I’d think twice before using Gmass. Please help

    Reply

    1. Hi Shane,

      Go into your reports and on the line “Unsubscribes” there’s a follow up link titled “download all unsubscribed for account [email protected]“. That will download all unsubscribes for your account.

      Reply

  144. I have a large email list that I send to to generate web traffic. I only mail Monday through Friday. However, it appears the timing on subsequent days begins 24 hours after the last email is sent.

    Is there anyway to change the sequencing so that the time lag is not so drastic. This scheduling means that by Friday, my message doesn’t go out until late in the day.

    Reply

    1. Hi Gary,

      Were you referring to the campaign schedule or the auto follow-ups?

      For the original campaign, please make sure you add the GMT timing when scheduling. For auto follow-ups, the timing should never exceed 90 minutes from the time the original email was sent. For example: you sent the campaign at 10AM today and scheduled for an auto follow-up tomorrow. That auto follow-up will be sent before 11:30AM tomorrow.

      Reply

  145. I am attempting to create a link to a survey with gmass. I would like to use one of the personalized fields in the link. However, when I test it, the transaction sends the field name (i.e., {email} rather than the value. Is there any way to pass field data in a URL?

    Reply

    1. Hi Gary,

      Please contact our support team through http://gmass.co/g/support along with the screenshot of your draft and survey HTML.

      Reply

  146. If I send 300 emails through Gmass 10 are going and remaining emails are bouncing back. Please let me know the issue what it is?

    Reply

    1. Hi Sabitha,

      Our subscriptions do not have usage limits. Although Gmail are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 

      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      Reply

  148. Hello when sending letters there are bounces and also I can not send letters in the amount for which I paid the number of letters sent 1950 but I can not send more than ten correct pozhalusta or send the instruction for correction

    Reply

  149. Gmass cannot locate any of my Google sheets. There are none listed when I hit the Google docs icon. What can I do?

    Reply

    1. Hi Truett,

      Ironically, the instructions found on this page are those on how to contact our support team for assistance. Please follow the instructions found above so we could assist you directly.

      Reply

  151. After the “GMass is searching through your messages to build an email list. Please wait, this may take a minute…” message nothing happens. I tried disabling extensions, restart Gmass, GMail, Google chrome but nothing.

    Reply

    1. Hi Karine,

      I’ve forwarded your ticket to Ajay who’ll be getting back to you shortly regarding the issue you’re encountering.

      Reply

  154. I already had it installed and I was trying to figure it out and I ended up hitting a button that installed it again. I already paid for it one time (Premium and I hope that I don’t have to pay again)

    I could not get the Google document to come up the other day so that I could send Mass mailing. I had my Assistant on the zoom call and we could not grab the Google sheet with the emails on it. I have watched the videos over and over and I can not figure it out.

    If I could talk to a LIVE Person that would resolve the issue a lot quicker. If it does not work, how can I get refunded.

    Reply

  155. I paid for the premium and I do not see it on my gmails by the send button anymore. Don’t know what happened to it. I had it all set up and now it is nowhere. I do not want to pay for the Premium again. Can I get a refund or have a person to contact me at 786-515-5015. Patricia Rogers

    Reply

    2. Hi Patricia,

      We’re unable to find a subscription based on the email provided. I’ve sent an email to the email address provided with your comment so that we may resolve your concern.

      Reply

  156. I did submit a ticket already. I also wanted to let you know with hopes that I would receive special treatment. Love technology but not always easy. I paid $20 an hour last week using Google sheet, email list and all for two hours and we still failed to get it done.

    Reply

    1. Hi Patricia,

      I’m not showing any tickets in from any emails from the domain unityinservice.net. Did you submit this under a different email address?

      Reply

  157. I canceled my subscription with your company, unfortunately, I have not received any confirmation regarding the cancellation.
    Please confirm my cancellation.

    Reply

  158. Dear Ajay,
    i got 4 paid accounts, but i got often 50 per day limits and all emails goes to spam box.
    below are my 4 accounts.

    i request, please refund my all money. thanks

    Reply

    1. Hi Muhammad,

      Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      You may issue yourself a refund, please see https://www.gmass.co/blog/request-a-refund/ ( https://www.gmass.co/blog/request-a-refund/ )

      Reply

  159. I signed up almost 24 hours ago, but I’ve not received any confirmation email in my inbox. Can someone send me my confirmation email?

    Reply

  160. Ypou said , i crossed email sending limit.I scheduled 499 with date . so please tell me how to crossed a limit.

    Reply

    1. Hi David,

      Although Google Apps accounts are officially limited to 2,000 emails per day whilst Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 

      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      This limit is Google imposed and is not controlled by GMass.

      Upon checking, your campaign to 490 recipients, were sent in 2 batches, 420 and 70 which were sent 8 minutes apart. This was done because GMass detected that Gmail started to bounce your emails due to their imposed limits.

      Reply

  161. ello support team

    i purchased gmass for the whole year and its been just second weak it had started bouncing my emails we r non profit organization and send only legitimate emails to our volunteers and members to take part in our up coming programs. no spam no adds nothing..

    and i did not even exceed 500 emails per day thing.

    plz i need help. we have an upcoming health fair coming up and i have to send out emails..

    what to do??

    need help

    Natasha Durrani

    administrative assistant AMWPA

    http://www.amwpa.org

    Reply

    1. Hi Natasha,

      Please contact us using the instructions found in this article. Please include any details such as the campaign ID and subject line of the email you’re referring to.

      Reply

  162. I heard you on the NAAIP call. I want to sign. I have a list with 600,000 emails. Who does the actual email?

    How is it done?

    Reply

    1. Hi Michael,

      GMass is fully automated and everything is done right from your Gmail account. For a campaign that size, you would need to create a list in Google Drive via Sheets and create a mass mail from there. GMass itself doesn’t impose any limits, but Gmail imposes a limit of 2,000 sent emails/day for trusted Google Apps users, and 500 emails/day for other users. There are other factors that determine sending limits too, such as the age and reputation of your Gmail account. GMass allows you to artificially break those limits by distributing your emails over multiple days if your campaign exceeds your account’s daily limits. For detailed information on Gmail sending limits, see: https://support.google.com/a/answer/166852?hl=en

      Reply

    1. Hi Roberta,

      You have reached your Gmail sending limits. This is not controlled by GMass but is enforced by Google. GMass does not have usage limits, although Google Apps accounts are officially limited to 2,000 emails per day whilst Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      Reply

    1. Hi Roberta,

      The email address listed on this page is the direct way of contacting GMass support. The service works, unfortunately, you are hitting your sending limits for your Gmail account as in the last 9 hours, you’ve tried to send a total of 4704 emails in 9 different campaigns.

      You have reached your Gmail sending limits. This is not controlled by GMass but is enforced by Google. GMass does not have usage limits, although Google Apps accounts are officially limited to 2,000 emails per day whilst Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity.

      However, I’ve refunded your Paypal transaction. You will need to cancel your subscription from your Paypal recurring payments as indicated in our cancellation process (https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/).

      Reply

  165. I DO NOT HAVE G SUITE. IS IT POSSIBLE TO USE MS EXCEL FILES FOR MAIL MERGE ??

    CAN GMASS CREATE A MAIL LIST FOR MS EXCEL ?? IF YES, WILL I HAVE TO BUY GMASS OR IT CAN BE DONE WITH FREE VERSION?

    Reply

  166. hello ihave been trying to pay with my PAYPAL account but i keep getting error despite having money in my paypal account.. what’s really happening,i would like to subscribe for gmail premium $12.95.. is there a way i can pay directly through my paypal to you.i really want to subscribe..kindly help with this

    Reply

    1. Hi Abraham,

      For Paypal transaction errors, please contact Paypal support. Unfortunately, we cannot accept Paypal transactions without going through the signup process as GMass account creation and subscriptions are done through the system.

      Reply

  167. Cancel my subscription to gmass from

    [email protected]

    I no longer have suite so i cant send a cancelation directly

    ENSURE YOU STOP IMMEDIATLY ANY SUBSCRIPTION

    DO NOT RESPOND WITHOUT CANCELLING SUNSCRIPTION FIRST

    Reply

    1. Hi Stephen,

      Cancellations are self-service. You may cancel using any email account connected to GMass.

      To cancel your GMass subscription, please see https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/

      Reply

    1. Hi Lonnie,

      Upon checking, your subscription is already active. I’ve also responded to your ticket directly. Please check your email.

      Reply

  169. I have this error when I try to unsubscribe:

    Your GMass request failed. Error details: One or more errors occurred. Error:”invalid_grant”, Description:”Bad Request”, Uri:””

    I can’t send no more gmass emails from my corporative account.

    So, How can I unsubscribe now?

    Reply

      1. I’m having the same problem. looks like the password changed on gmail so the google sheet disconnected. you should reply directly to the comment instead of emailing, because here i am reading this without knowing the solution.

        Reply

  170. Good day
    I have sent an eMail with some pre-sales questions that I couldn’t spot in the posts.

    Please advise.
    Thanks
    JO

    Reply

    1. Hi Jo,

      I’ve responded to your email directly. Please check your email and let me know if you have additional questions or need clarification with any of my responses.

      Reply

  171. hello support desk
    my email is [email protected]
    my email subject is” Volunteers needed for Dar el eman Arlington health fair Sunday sep 16″
    my campaign Id is 2858716
    my scheduled id is 1828191

    I have signed up for Gmass for a yearly package but I am still experiencing putting a limit on my account and bouncing my emails we are a non-profit organization or website is www. Amwpa .org we have health fairs going on and the meetings for which we have to invite about 500 less than 500 volunteers and other physician doctors at a time. we are not sending spams or anything and we have Gmail account since a long time now and I don’t know I have already purchased the Gmass subscription and it’s still not going through. although my limit is not even touching 500 in 24 hours can you help me with that or can you make sure they don’t bounce back

     We have a health fair on September 16th. I sent an email yesterday for health fair.and they bounced back and it’s been 24 hours now all my emails haven’t been through yet they are sending 10 emails in four hours each I don’t know what to do

     please I need help

    Reply

    1. Hi,

      Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      GMass does not control this sending limit that is enforced by Google.

      Reply

  172. I already have a draft email, but I want to connect it to a spreadsheet so I can do the mail merge. The only way I’m able to do it that I know of is to Connect the spreadsheet THEN create the draft. Am I missing something? Is there somewhere a blog already written on how to do this? Can’t find it. Thanks!

    Reply

    1. Hi Brian,

      That is the correct way of setting up a campaign using a Google sheet. Unfortunately, it would have to start by connecting your sheet first before you can compose your draft. In your case, since the draft is already existing but still hasn’t started sending, you can simply copy the content, connect your sheet and then paste your content over from your existing draft. Then just simply delete the original draft that wasn’t connected with Google Sheets.

      Reply

      1. Thank you!

        I notice some questions marks along side some of the email addresses in the To: field. What does that mean? Thanks!

        Reply

        1. I should add, that if I manually remove the ? in the To field (and have connected to a google sheet), will all my other merge fields match up to the email address in the google sheet? Thanks

          Reply

  173. I notice some questions marks along side some of the email addresses in the To: field. What does that mean?

    Additionally, if I manually remove the ? in the To field (and have connected to a google sheet), will all my other merge fields match up to the email address in the google sheet? Thanks

    Reply

  174. Incorrect gmail assigned to gmass in the beginning when I paid

    I just set up an email with gmass but I assigned a different one to gmass and paid for it for the year.

    Can you please reassign my gmass subscription to the correct gmail ?

    Reply

  176. I followed directions that Marvin gave me. It came back and told me it was now OK, When I went to send the Email, it told me I still needed to upgrade.

    Reply

  177. Hello Dear concern,
    I make payment for gmass email service.. When i make payment that time i use my personal email address that is [email protected] but i need to use gmass in another email address. Now please setup gmass email this email address. Email address is
    [email protected]

    Thank you

    Reply

  178. Hi,
    i want to use Gmass and have some queries.
    Is it possible, that someone from your team contact me on call and explain.

    Many Thanks,
    Gunjan

    Reply

    1. Hi Gunjan,

      Unfortunately, we do not offer phone support to keep costs and prices down. You may contact our support team (by following the instructions found on this article) with your inquiries, questions, or clarifications and we’ll be more than happy to assist you.

      Reply

  179. ref to: [email protected]
    note: I’m not impressed, with gmass, I had lots problem paying gmass after I pay today, I send 1055 e-mail using gmass, 1- can use my gsuite today to send any more personal e-mail ( what this about),2- your e-mail you send me below suggested that you didn’t send all the e-mail and now I have to use my personly e-mail to contact you, what kind service is this, I have a channel on youtube with 11500 subscribers, if this matter is not resolved I will do a video, telling about your services.
    I want an answer, please

    Dear Sir

    I receive ae-email advising me that ( GMass has sent 10 of 1049 emails – your account’s limit has been exceeded)
    My understanding is that I have gsuite, so I can send 2000 per day or 10000 per week,
    so please advise what did I exceeded on my account and I would like to have confirmation
    the e-mails were send

    Many thanks

    Douglas

    Reply

    1. Hi Douglas,

      Although Google Apps accounts are officially limited to 2,000 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      We recommend that in situations like yours, users ‘warm up’ their account by sending smaller campaigns over time to establish a reputation for the account and the domain. We don’t want your behaviors to flag Google’s spam detectors and cause bigger problems for you down the line. The more you use your G Suite to send and receive, the more it garners reputation and sets usage behavior resulting in slowly increasing Google imposed sending limits. 

      Reply

    1. Hi Tammy,

      Please contact our support team through http://gmass.co/g/support (found above). Please include details of your payment method so we can do a reverse lookup as we’re not finding a subscription under the email account you used for this comment.

      Reply

  181. sent sendgrid smtp as per instructions for my gmass account.Tested Smtp also worked. Tried to send emails and still using gsuite gmail account and not sendgrid. Don’t know why?

    Reply

  182. Hi I have just paid for my Premium G mass account to be used with my [email protected] account. it said that after my payment was taken an email would be sent to that email which I have not received yet.
    Also I will be using this account in conjunction with Sendgrid and ” My Mail it” emailing system.
    I will need the the folloeing information in order to comlpete set up..
    Use TLS – Secure transfer required for G-Mail and some other providers
    IMAP Host –
    IMAP Port –
    Common ports are: 143, 993
    Bounce Email –
    Bounce User –
    Bounce Password –
    Bounce Tolerance –
    Subscribers will be automatically unsubscribed on this number of bounces
    Physical Address

    Required for CAN SPAM compliance.
    Throttling – Send

    Can you please help me with this information.
    Do I get login information also for Gmass ?
    Thank you

    Donald Childers

    Reply

    1. Hi Donald,

      Could you send us an email using the email address provided above so we can assist you directly?

      Reply

  183. Also I have tried both the gmass.co/g/support and the zendesk support addresses and neither one worked… so how do we get ahlod of support?
    Donald Childers

    Reply

  184. I am interested in your premium plan, I want to buy. how many emails I will send in per day.
    It will be inbox 100%?

    Reply

    1. Hi Anayet,

      Although Google Apps accounts are officially limited to 2,000 emails per day whilst Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      Reply

  185. We were banned because of the SendGrid service. We did not even agree to use their SMTP. Sendgrid’s IP in the blacklists! We use gmass for more than one year and would like to use further, but the support service does not respond to our requests (the request is detailed and is accompanied by screenshots), we urgently need to solve the problem!

    Reply

  187. I have written to you (Sep 27th) without response, so I will try this……..I am a paid gmass customer on my second year. I have always had bounced emails when I do a mailing from gmass. I am trying to find out the email address’s of those bounced emails so I can delete, fix do whatever I need to do. My email list is not extensive 225+ . For every mailing I have about 35 emails that get bounced. That is quite a few for only having a total of 225. PLEASE TELL ME HOW TO FIND THE ADDRESS’ OF THOSE EMAILS THAT ARE BOUNCED. below is copy of what I receive after I send a gmass mailing. Please help

    Campaign Status: ALL SENDING COMPLETE
    EMAILS SENT JUST NOW: 55–Sent via Gmail (0) Sent via SMTP (55)
    Emails remaining to be sent: 0

    TOTAL Email Addresses in To field: 72
    REMAINING email addresses in current batch after REMOVING already-sent/duplicates/unsubsribes/bounces/suppression: 55

    Emails sent in prior batches: 0
    Suppressed addresses from prior campaigns: 0
    Suppressed addresses from date last sent: 0
    Unsubscribes removed: 0
    Bounces removed: 17

    Reply

  188. Hi gmass is struggling to get google spread sheet file that i made and it can’t capture the spread sheet that i made.

    Reply

  189. Hello, I am from INDIA and my Chartered accountant told me to pay GST and TDS to Indian government additionally over and above the amount paid to you.
    Can you please tell me that if it is possible to get TDS back from GMASS.

    Reply

    1. Hi Neeraj,

      Please contact our support team through the instructions found in the article above with your specific request.

      Reply

  191. i want to send mass email with gmass with sendgrid and i did not found any help
    are you scam
    where is the chat site

    Reply

  192. I have contacted support twice about a pressing problem without a response. Is there a way to get help a bit quicker?

    Reply

  195. Hi guys!

    Sorry I have put the wrong email which doesn’t belong to me at all called [email protected], my real email is [email protected]

    I see I’ve already been charged $12.95 on my visa card, can we please send instructions to [email protected]?

    Because it’s basically not my email in the first place, I’m really confused now…

    Thanks a lot in advance for your help guys!

    P.S.: my intention was to attach GMass to my GSuite account

    Reply

      1. Ok awesome! I was asked to tell my payment details so last 4 digits i used to pay i *7825 expires 03/22

        Thanks guys!

        Reply

  196. Thank you for your reply. I have done what you have said but the gmass still does not show on my email page, should I cancel and sign up again.
    does gmass send to mobile numbers?
    Thank you

    Reply

  198. I went to send out 200 emails and I got a message I can only send 50. I am signed up for the Minimal account and paying that now for the second month.
    What can I do?

    Reply

    1. Hi Yvette,

      GMass itself does not have usage limits. Although, please note that Google Apps accounts are officially limited to 2,000 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 

       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )
      Google imposed sending limits. 

      Reply

  201. If i have to configure an smtp like sendgrid for example to my account would i still need to use a gsuit? i could as well use a regular gmail account and still get the same amount of sending power in my opinion… kindly advice

    Reply

  203. I have a minimal account and when I try to send more than 50 mails, I get a message I have to upgrade to send more at one time.

    Reply

  204. Hi gmass you are making deductions from my card **** 7406 exp date 10/21
    Please stop with the deductions and refund my account asap as i have unsubscribed and canceled more than 2 weeks ago using all the step by step procedures that you showed.
    i have never seen such bad service from a website in my life
    Gmass should step up their services dramatically especialy the unsubscribe and cancel feature, because what ever step by step you describe to use does not work.
    The gmail address in the subscription field is the one that was was using and unsubscribed and cancelled, so do the right thing and get this sorted out asap

    Reply

    1. Hi Nico,

      We’ve responded to your email on October 3 which we have did not receive a response. The reason why you received that error message was that you were sending an email to [email protected] which is a non-receiving inbox. [email protected] is not a command in GMass whereas [email protected] is.

      [email protected] is a command in GMass to cancel a subscription when used with the GMass button.

      The notification you forwarded confirms that you did not follow the directions as indicated in the cancelation procedure as it sent an email (through the Gmail send button).

      Reply

  206. Hi GMass

    About to sign up for your monthly premium subscription. A few questions:

    – Can you set the delivery/send date and time of emails with a column in Google Sheets? Eg. delay sending by longer than 90 seconds, say 1 email every 10 minutes.

    – If I am not using Gmass open tracking, click tracking, or unsubscribe features is there other benefit to setting up custom tracking domain?

    Reply

    1. Hi Chad,

      Unfortunately, no we do not have the option for the time of the emails as they are based on the original email’s sending time. You can, however, schedule the day but at this time, we do not have the function to schedule by time.

      I’ve also answered your ticket directly.

      Reply

    1. Hi Tom,

      We’ve responded to your previous message. To confirm this email address is confirmed to have already been canceled.

      Reply

  209. I sent out a campaign with Auto-Follow Up.

    How there were several people that responses, but still received the Follow Up…. it looks poor on me to have exchanged a few emails and then send something say ‘Just making sure you saw this….”

    What are they reasons why this would have happened so I can avoid in future?

    Reply

  210. I recently bought the premium plan signing up my email [email protected], the payment was approved but use of the tool has not yet. I want to send the emails by my other email [email protected] How do I change the registration email?
    I need use the tool still today, please answer me ASAP.
    Thanks

    Reply

  211. Hi, I wanted gsuite minimal for $8.95 a month. I think it was set for gmail minimal for $6.95. Can I change this? Thx

    Reply

  212. Hi GMass Team

    I have subscribed GMASS 10 days ago but it’s always showing “You have reached a limit” but not even i sent 100 mails from past 3 days.

    Please do the needful.

    Thanks & Regards
    Ponmudi Mylsamy

    Reply

      1. I am not able send mail to cancel subscription.
        Please do the needful and cancel my subscription please.
        after paid customer, now am not able to send 1 mail per day.very strange.

        Reply

        1. Hi Ponmudi,

          Please use the GMass button. Even if your account is over the limit, the cancellation instructions will work as clicking the GMass button to process your cancellation will not send an email but do an action to cancel your subscription.

          Reply

  215. Dear sir

    all my mail goes to SPAM,
    then why should use this GMASS,
    when it was free, 50 mail send. then waist all mail ges to SPAM…
    NO use i lost my time and money….

    Reply

  216. Dear sir

    all my mail goes to SPAM,
    then why should use this GMASS,
    when it was free, 50 mail send. then waist all mail ges to SPAM…
    NO use i lost my time and money….

    please REfund my money

    Reply

  217. My Gmass question pertains to this article by Ajay: “Send a mail merge campaign to just selected rows of a spreadsheet”

    Is there a way to use these filters as a suppression feature? It seems as though all of the operations filter who you want to send to from a list. But, I want to send out a mass, and exclude contacts on the list from getting hit.

    For example:
    I DO NOT want it to send an email to someone with “yahoo.com” in the domain.

    Please guide me on this

    Reply

  219. Hi – I wish I didn’t’ have to do this by leaving a comment, but… I am trying to cancel the account of a former employee. Because of this, I do not have the extension. I don’t want the extension. I just want to cancel an account so our company card doesn’t get hit for an employee who left our organization. Help?

    Reply

    1. Hi Samy,

      Unfortunately, we do not offer phone support. To setup your account, please install the GMass Chrome extension (click on the blue button on our homepage – https://www.gmass.co) and click on any of the GMass button to automatically setup your GMass account.

      Reply

  222. My # of Contacts is 1,168
    When I send my list says 1,156
    When GMass says sent it says 1,158
    When I get Gmass e-mail it says 1076 sent
    Bounces 44
    Why are so many e-mails not going out?
    The numbers never add up

    Reply

  223. Have a Redtail integration for sending emails? Their service will only send up to 100 with how they are setup with Gmail but we need to send to over a 1000.

    Reply

  224. The links, that should be next to my search bar- which connects my contacts on google sheets to my email-merge is missing.
    Thanks!

    Reply

  225. What do we do when gmass is the reason why we are being put in spam? I’ve removed the pixel and the unsubscribe link and my emails go into primary inbox… when I add the links and pixel it goes into spam. I have already added dedicated trackingdomain cname.

    Does this mean we can no longer use gmass?

    Reply

  226. I’m getting Message Not Delivered errors and the link with the message doesn’t work.
    The response from the remote server was:
    554 5.7.1 URL/Phone Number Filter – ec2-52-26-194-35.us-west-2.compute.amazonaws.com/x
    I’ve tried sending email to [email protected] and get the same Message Not Delivered response. Please help. Thanks!

    Reply

  227. Our former employee using G-Mass on his personal mail id by companies bank account. Now the employee left the company and we are still paying GMass monthly bill. His mail id is “[email protected]”, either remove the account from GMass or remove are details from his Id.

    Reply

  228. We already have a GMass account. How do I download the app to my computer to use? The account was set up from another computer (by another person). I co-manage the NoSnowCampMine gmail account and need the app downloaded to my laptop in order to send out campaigns. Thank you.

    Reply

  229. Hi Gmass.

    i have a business TASGS.com and i have about 400 clients i email to regularly per day. to remind them about payroll, new rules, new laws, welcoming, and informing. sendgrid was not a good option for me. i do not send in big bulks i just need to stay in touch with my clients. as of right now i am a paying gmass 500 a day email but it seems like i can not send out my emails, i am keep reaching my limit but i have not if i am at 99 emails. can i please get help from you guys. its very hard to run my business if i can not email all my clients to run payroll or simply tell them to have a great weekend or even say happy holidays.

    Reply

  230. I can’t reply to any email that I receive where the original email was sent through GMASS. See my earlier post re: Message Not Deliverable with link that goes to GMASS and doesn’t work. Please help!

    Reply

  231. I’m getting “Message Not Delivered” errors for all GMASS related emails and the link included with the message doesn’t work. Here’s the link provided below the “Message Not Delivered” box.

    The response from the remote server was:
    554 5.7.1 URL/Phone Number Filter – ec2-52-26-194-35.us-west-2.compute.amazonaws.com/x

    I’ve tried sending email to [email protected] and get the same Message Not Delivered response.

    Please help. Thanks!

    Reply

  233. I was told my account was canceled in November. I was charged in november and I was just charged again for December. When will I be cancelled and when will I receive my refunds?

    Reply

    1. Hi Tom,

      Please email our support team in the email address listed in this article since this deals with payments/refunds, we’d like to handle your concern directly.

      Reply

  234. HI

    I don’t have cc. When I try paying through Paypal. It says your card is not authorized for such type of transactions.

    Is there any other way to make a payment???

    Reply

    1. Hi Rajdeep,

      We currently only accept credit card payments and Paypal. You may try contacting Paypal to see if they can assist you in setting up your payment.

      Reply

      1. Hi
        i tried to pay a subscription on gmass and i chose to pay
        with Paypal. after a window opens, and he asks me to add a credit card and even if I add my card it does not proceed to the payment (my card is currently empty but I can pay with paypal).
        (Can you explain to me why he does not accept payment by paypal even if it is indicated on the site as a valid method of payment)

        Reply

        1. Hi Silina,

          This is actually a Paypal issue that can only be addressed by Paypal support. Unfortunately, there are times that Paypal will request to have a source of funds connected to your Paypal account even if there are enough funds in your Paypal account.

          Reply

    1. Hi Rajdeep,

      Unfortunately, we do not have that option in our system. You may cancel your pre-approved payment before your monthly recurring payment to avoid being automatically charged for the succeeding months.

      Reply

    1. Hi Vimal,

      Our subscriptions do not have usage limits. Although Google Apps accounts are officially limited to 2,000 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity.

      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

      Reply

  239. I am standard user of gmass this below massage is coming from last 2 days after sending 50 emails through gmass.

    You have reached a limit for sending mail. Your message was not sent.

    even i am not able to send mail to help center

    Reply

    1. Hi Nitin,

      Our subscriptions do not have usage limits. Although Google Apps accounts are officially limited to 2,000 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity.

      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

      Reply

  240. my every email is getting bounced as receiving below email

    You have reached a limit for sending mail. Your message was not sent.

    Reply

  241. Hello,

    I have tried to send a gmass email to around 380 recipients yesterday. but 370 of the emails bounced back.

    I tried again today, but I got the same error.

    I am trying to email gmass support email, but again, the emails have bounced giving me the error that i have exceeded the limit (which i shouuldnt have given that gmails limit is 500).

    My campaign is not going out, and i cant seem to contact anyone.

    Please note that i have previously sent two campaigns to the same recipients with no problems.

    Please advise. As these emails need to be sent ASAP.

    Reply

    1. Hi,

      Upon checking, you’ve sent 2 separate campaigns on the same day (Dec. 26) with 431 and 365 recipients.

      Reply

        1. Hi Kamal,

          Could you send us an email through our support email address found in this article so I can assist you directly?

          Reply

  242. i have try to cancel my service for 3 months and the email given to me has not working and i did all the steps correctly how can i cancel my subscription

    Reply

  244. hi, i have already cancel the subscription since oct 26, but you are still charging 6.95 every month from my credit card, please CANCEL the AUTOPAY, NOW!!! and return the money of that two months NOV and DEC deduction to me

    Reply

    1. Hi David,

      Upon checking, your Google Apps Standard – Monthly subscription on your email address has been canceled. I’ve done a reverse lookup for any subscriptions on the same card and did not find any subscriptions attached to it.

      The screenshot you’ve provided – based on the amount charged – is for a Gmail Minimum subscription. We’ve responded to your email as of this writing.

      Reply

  246. Unable to send or schedule any campaigns via Gmass. It shows a message please wait after that saving in Drafts. Kindly, help me to resolve this issue ASAP.

    Looking for your help.

    Reply

    1. Hi Kamal,

      Are you still experiencing this issue? If you are, please contact us through the email found in this article so I can assist you directly.

      Reply

  248. Hello This is Satrujit from India

    I am not able to see merge google sheet and check old campaigns bar on top please help.

    Reply

    1. Hi Satrujit,

      Please contact our support team by using the email address found in the article above.

      Reply

  249. i have reached sending limit. I have receive below message for campaign which I run today

    My gmail account for gmass is [email protected]

    Schedule ID 2249388. This campaign has sent 0 emails so far. It has been processed 0 time(s). It will send next at 1/13/2019 10:35:00 AM (GMT), which is in 21 hours.

    Will it be sent after 21 hours?

    Reply

    1. Hi Haris,

      Yes, GMass will try to send as many as it can based on your Google imposed sending limit for your account.

      Reply

  250. please tell me onething:

    after cancellation, will GMass still have access to my gmail which i used to subscribe GMass? please answer as clearly as possible

    Reply

  251. I am sending the bulk mail to members of our organization using ‘bcc’ field. Members do not want their email addresses visible to others
    Therefore, I have no entries in the ‘To’ field. How do I send this type of bcc e-mail?

    Reply

  253. Hi I am facing issues with follow up emails. Gmass is not sending follow ups rather I have received an error email for the same. Please help.

    Reply

  254. Hello,
    I am trying to subscribe 3 different users to Premium monthly Gsuit (all under the same credit card). The users are the following;

    [email protected]
    [email protected]
    [email protected]

    I have already successfully subscribed [email protected] but when I try to subscribe the other 2 I get this error message:

    Error – Looks like you are already a subscriber. Perhaps you are looking to upgrade your account or change your credit card?

    Can you please help me out? I don’t want to upgrade or use another credit card, just want to get the subscription for my team.

    Thanks,

    Cristina

    Reply

    1. Hi Cristina,

      If the other 2 emails addresses are setup as aliases, you can actually use a single subscription for all 3 addresses.

      Reply

  255. Hey Marvin,

    I just purchased this to send the 500 emails/day that you promised.

    My account hit the sending limit after 10 emails went out. I’m still able to send emails manually so it can’t be the sending email. Just doesn’t make sense. Let me know as soon as possible what’s going on and how we can get to the promised 500 emails per day.

    Thanks,

    Kim

    Reply

  257. Just like the people above, I hit a limit of 5 emails when I sent 98. Please advise or I will need to cancel. I did everything right (pressed the gmass button for sending, and it confirmed 98)

    Account: [email protected] (Paid account)
    \\
    Campaign ID: 3504718 | Scheduled ID: 2312676

    Campaign Status: ALL SENDING COMPLETE
    EMAILS SENT JUST NOW: 5
    Emails remaining to be sent: 0

    TOTAL Email Addresses in To field: 98
    REMAINING email addresses in current batch after REMOVING already-sent/duplicates/unsubsribes/bounces/suppression: 5

    Emails sent in prior batches: 93
    Suppressed addresses from prior campaigns: 0
    Suppressed addresses from date last sent: 0
    Unsubscribes removed: 1
    Bounces removed: 0

    Sending speed: 490 emails/day

    Reply

    1. Hi Mary,

      That forwarded message states that 93 emails were sent prior to that 5 which brings the total to 98.

      Reply

  258. We are calling interview, we send interview letter to our candidate, herewith attach the copy of the letter
    On 26/01/2019 I paid 513 .00 rupes 7 us dollar for GMASS account , I sent 2000 emails per day but not send it and bounced to return back regualarly so you are cheat me , kindly permit me to send 2000 email per day or return back the amount immediately so please pemit me to send 2000 email per day and if you need any more amount , please inform me and guide me

    Reply

  259. MASS EMAIL FACILITY WITH CAPACITIES OF 5 LAKH EMAILS IN ONE DAY REQUIRED AT LOW COST. KINDLY ALSO INCREASE THE NUMBER OF FREE MASS EMAILS FROM 500 PER DAY TO 10000 PER DAY.
    KINDLY ALSO PROVIDE FACILITIES FOR GROUPS WHERE MASS EMAILS CAN BE STORED AND EMAILED DAILY.

    Reply

  260. When pulling up my email this morning, my gmass that is usually at the top of my email was not there, just wanted to make you aware and see if that can be resolved.

    Reply

  265. I posted above, but thought some of you may enjoy the reaction of this experienced 73 year old when the Gmass buttons didn’t load. When it first happened, I really thought I was losing it. I just stared and stared at the screen, thinking that I had totally forgotten how to initiate Gmass. For a 73-year old, this can be a bit alarming. Fortunately, I re-booted Chrome and then saw the brief message at the bottom alerting me to the problem. What a relief!

    Reply

  266. please cancel my gmass subscription to this account.

    [email protected]

    i can not log into that account because it is cancelled. I tried to send email from other gmail account through gmass and kept getting error message that i had to log into cancelled account .

    Reply

    1. Hi Thomas,

      Please contact our support team using the email address posted in the above article as we would need to verify ownership of the account which would need to be done directly via email.

      Reply

  267. Hi ! I have two queries

    1) How can I make payment in dollars?

    2) What if I dont renew ( or discontinue ) the subscription after one month and pay only when I have to send bulk mail again?

    Reply

    1. Hi Monsoor,

      1. When you pay using either your credit card/Paypal, the charges are automatically converted based on your bank’s/Paypal’s current exchange rate.
      2. A GMass subscription is recurring which means it is automatically charged unless canceled. If you use a credit card, you can cancel and still get your paid time. With Paypal accounts, you will need to cancel at the end of your billing cycle as Paypal paid subscriptions are automatically downgraded to the free version upon cancelation.

      Reply

  269. It’s crazy tool T.T I subscribed with 1 email and we changed our email domain some time later. When I try to transfer the subscrition from old email to new one, it says “”Your GMass request failed. Error details: We couldn’t find a subscription for xxxx.com” But the thing is it keeps charging me for the old email’s subscription every month till now! I thought it’s canceld since it has old email lost subscription!! I would not have noticed that if I didn’t do a thorough check of my cc history record.

    And when I try to cancel iold email’s gmass subscription from my new email, it says “email is free version and therefore cannot cancel the subscription”.

    Then why do you charge me monthly???!!!

    Please stop it and refund back the extra charges for 3 months.

    Reply

  271. Help needed

    I can’t create a new email list from my GMass Opens list in google spreadsheet

    I got this message

    GMass: System.Exception: Unable to find the Email column in the given worksheet: Sheet1

    Thank you

    Reply

  273. Pay $13 and send only 300 per day thanks !
    I want to send 10k+ emails and this is not what i want.
    I want my money back !
    Request refund.
    Test 3-4 days but it’s bad.

    Reply

    1. Hi Edina,

      Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/

      Reply

  276. THANKS V MUCH INDEED FOR YOU EARLIER ASSIST… WE WANT TO SEND A COUPLE OF IMP / URGENT MAILS RITE NOW… KINDLY SUGGEST HOW TO DO

    THANKS

    Reply

  278. I also use GMass with another gmail account – could this be causing a clash?

    On one account I see all my opens and clicks but nothing whatsoever on the other (paid) account.

    Please help ASAP – this is business critical.

    Reply

    1. Hi Jason,

      No, using multiple Gmail/G Suite accounts on the same device will not affect your deliverability.

      Your emails may not be landing in the inbox. Please go to https://www.gmass.co/inbox to test where your emails are landing.

      Reply

    1. Cancelations are self-service.

      To cancel your subscription, follow the directions here: https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/

      Reply

  280. the emails scheduled finished sending last day… i did schedule new campaign today at 1015 am but it didnt go through as a whole… received the report that emails were sent to only 130 recepients… why were the other scheduled after 24 hrs? that is simply disgusting… first it used to say that emails are being sent at the rate of 490 recepients per day where limit is 2000/per day… please find the report below.

    Schedule ID 2403357 and Campaign ID 3621680. This campaign has sent 130 emails so far, and the last email was sent at 2/18/2019 4:56:00 AM (GMT). It has been processed 1 time(s). It will send next at 2/19/2019 5:56:24 AM (GMT), which is in 24 hours.

    Reply

    1. Hi Mansoor,

      The reason is you’re hitting against your Google imposed limit. Our subscriptions do not have usage limits. Gmail accounts are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )

      Reply

    1. Hi Bob,

      I’m sorry that’s actually not part of GMass. That appears to be a different extension you have installed.

      Reply

  282. I keep getting billed for a subscription I cancelled months ago. I understand that you bill me until my subscription period is over. Can you please let me know when this is according to your records ASAP? I needed your services for a onetime event and it is now no longer needed. Thanks you.

    Reply

    1. Hi Stephen,

      Since we’re talking about financials here, could you contact us directly in the email address above? We actually need to request for your payment details so we can do a reverse lookup which would be best done directly.

      Reply

  283. I have completely forgotten my Gmail account password with which I was running my campaigns. Now I want to cancel the subscription what can I do?

    Reply

    1. You can cancel using another account you own.

      To cancel your subscription, follow the directions here: https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/

      Reply

  284. I want to use bulletpoints in my Email. How can I achieve a line break after each bulletpoint in the ?

    Does this work via the spreadsheet?

    Reply

    1. Hi,

      Yes, you can add bullet points by using HTML in your spreadsheet.

      You can do something like:

      • Option1
      • Option2
      • Option3
      • Option4

      You can insert carriage returns in a cell by holding CTRL then pressing enter.

      Reply

  285. If I install Gmass for our gmail, will we be able to use it on other computers when logged into the gmail account or is it just on the computer we installed on? This is for a business account.

    Reply

    1. Hi Brandy,

      GMass would be available for use on any computer that has the GMass Chrome extension installed.

      Reply

  286. my gmass stopped sending emails

    please help me with a corrective fix

    i paid for an entire year in advance january 2019

    or please refund the balance of the year
    thank you joyce

    Reply

    1. Hi Joyce,

      Please contact us using the email address found in the article above so that we can assist you directly.

      Reply

  287. i just signed up for your service and I can not get the first name in the email i.e.

    Name,

    xxxxx

    Thanks, Miek

    Reply

  288. I just purchase your product but I did not receive any email from you like welcome email and start service or product information. you guys did not send me anything after i paid. need help please

    Reply

      1. Thank you for your response. Mr Marvin

        But We have not received any WELCOME Email from your side how can i check and conform my service start or not..

        PLEASE LET ME KNOW AS SOON AS POSSIBLE. WE ARE HEAVING TROUBLE IT START OR NOT

        Reply

        1. Hi,

          As requested, I’ve sent you the copy of the email sent via the helpdesk email you sent to our support email.

          Reply

          1. Mr Marvin

            Please let me know what’s happening because every email BOUNCE read below error And we are not sending more than 500 mail in day

            You have reached a limit for sending mail. Your message was not sent.

  289. Thank you for your response. Mr Marvin

    But We have not received any WELCOME Email from your side how can i check and conform my service start or not..

    PLEASE LET ME KNOW AS SOON AS POSSIBLE. WE ARE HEAVING TROUBLE IT START OR NOT

    See below screen shot it YOUR Generated Invoice copy

    Reply

  290. hi ,

    would like to start the gmass again. please help.. ACCIDENTLY made some disputes , now ready to pay for the new one but no one responding to my mails.

    Reply

  291. Hello,

    Yesterday GMass worked fine to create a mail merge with Google Sheets. Today, instead of generating separate emails, GMass is generating one email address “[email protected]”. I am using a Google Sheet, I have a paid subscription, and I’m following the same steps I used yesterday. The difference is that I converted an excel spreadsheet to a Google sheet to use today, but it is now in Sheets format with proper column formatting. Although this page says it will give the email for the support team, I don’t see it in the blog post. I see several responses directing people to a URL for support, but it just brings me back to this same page. How can I get support for this problem?

    Reply

  292. Today I am sending hundreds of emails through GMASS, but my report said it sent just 5 emails, not 1800. As well, my “sent” folder seems to have been emptied of everything but the 5 sent emails.

    Why is GMass now sending less than 1% of the emails in my spreadsheet and why have all record of my sent emails disappeared?

    Reply

  293. Hello

    Sorry, this email [email protected] is dead, useless. I can’t send anything to it

    I NEED A PERSON TO ANSWER, not searching for answers at forums

    Q1 – What is the use of paying for GMass and GSuie if there is a limt to sending number of emails?
    Q2 – Please CONFIRM when can I send the maximum number of emails allowable by GMass and GSuite?
    Q3 – What is the allowable number of emails I can send with paid GMass GSuite?

    Now, I can’t even send out 1 email
    1 Campaignbefore thiks was bounced
    How long will I be penalized for nothing?

    PLEASE REPLY NOW
    Thank you

    Reply

    1. Hi Mohd,

      Whenever you send using any server, we are all obligated to abide by their terms and conditions. If for example, you are sending your emails using Google Servers then of course we are limited by Google’s TOS. This is discussed in detail in this article: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ If you wish to go beyond this set limits, then you would need to connect your own SMTP service such as SendGrid which has a much higher sending limit per day.

      Our subscriptions do not have usage limits. Although Google Apps accounts are officially limited to 2,000 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 

      Also, you’ve misspelled the email address to our helpdesk.

      Reply

  294. Hello Ajay/Support

    Again, I coud not send any email, 2nd time bounced! F**king LIMITS reached.
    17th March 2019 boucced twice. 18th March 2019 (today) bounced again
    I don’t want to re-send. I did once yesterday, was bounced too

    What is the use of paying for GMass and GSuite if there is a limit to sending number of emails?
    Please CONFIRM when can I send the maximum number of emails allowable by GMass and GSuite?

    I NEED A PERSON TO ANSWER, not searching for answers at forums

    How long will I be penalized for being your paying customer?

    Reply

  295. I’ve been waiting for a response from support for two days. I hope I hear from someone today. I am sending a campaign with auto-follow up, where the followup emails should be going out as new emails with unique subject lines, but they are going out as replys instead.

    Reply

    1. Not sure what you mean by fake service. We have 10’s of thousands of users sending millions of emails through GMass.
      You can even take a look at our public data here: https://www.gmass.co/domains

      I also pulled up the email address you used to post your baseless comment and found no account (free or paid) with GMass.

      Reply

  297. I cannot cancel my GMass account because there’s an error, even though I’m following the directions exactly.

    Is this service a scam that you can’t get out of? There’s no support, no one has answered any of my questions, and now I can’t cancel it.

    Please let me know how to cancel this, your instructions on line returns this error:

    Uh oh, something went wrong while sending. Don’t worry though — just hit the GMass button again and that usually fixes it. You don’t have to worry about duplicates sending. Here is the detailed error: You don’t have any email addresses in the To line. See this article for more information.

    Reply

    1. Yet, there are no email address with an active subscription under the falsified address you inputted.

      If you have issues or need assistance, please follow the instructions as stated in the above article which includes our support email and one of our team members will get back to you regarding your concern.

      Reply

  299. I just bought G Mass yesterday with G Suite and I am seeing a lot of negative comments here why?
    Did I make the right choice in buying. How long does it take for support to respond. I have a issue verifying my domain and other few questions and I have been waiting long now for a response or help.

    Reply

  300. Hello –

    I’m on the board in an HOA community in Florida and need to send out under 500 emails every two weeks to our homeowners.
    I was able to do this for several years with gmail, but now gmail blocks them all when sent in bulk. I’d like to try GMass and have set it up as instructed, but need some help in assessing what I need to purchase an upgrade and the cost. 20 to 50 a day is not an option. Thank you.
    Rollie Johnson, Ventura Village HOA Secretary.

    Reply

  301. Hello, i have taken a gmass subscription for my personal mail id rather than giving company’s one.
    so i have done payment twice through credit card by taking two accounts but i need only one.

    personal id- [email protected]
    company’s [email protected]

    i want to cancel personal one and get money back

    can you please tell me what to do now? can i get one payment back?

    Reply

    1. Hi Veena,

      Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ so we can address this issue directly.

      Reply

      1. Hi, I want to start using gmass. I see that first I must open new gmail
        (that way is the best) address and then import my contacts and start sending mails. Of course before that pay you for a year. Am i right? Please I want to do it right and I want support. Thank you

        Reply

        1. Hi Katarina,

          You can use GMass for free (although with a sending limit of 50 emails per rolling 24 hours). This should be enough to gauge the functionality of GMass and how it would fit your email campaigns. If you’re not yet familiar with GMass, we highly recommend subscribing to a monthly subscription first before committing to a year.

          The best way to use GMass is to import your contacts on a Google Sheet, this will also allow you to add multiple columns for names, dates, and any other information you want to include in a personalized email to each of your recipients. You can read more about it here: https://www.gmass.co/blog/mail-merge-personalization/

          Reply

  303. Thank you for creating such a smooth and easy way for me to cancel the paid subscription! Your directions were easy to find and worked perfectly.

    I wish more companies would make it similarly easy to cancel.

    Reply

  304. I signed up for Gmass with a work based email address and ended up getting my email account revoked by google. I tried installing gmass on my personal email so i could cancel my subscription but I keep getting an error that my a subscription can not be located. Please cancel my account for [email protected]. There’s got to be an easier way when you no longer have access to your email account.

    Reply

    1. Hi Ron,

      Please contact our support team by sending your inquiry to the email address in the above article.

      Reply

  305. Hello, why I can not send a letter, with the limit I am fine, but the answer from Bounce comes that the limit

    Reply

    1. Hi Alyssa,

      The reason is you’re on a Free GMass account and are limited to sending only up to 50 emails per rolling 24 hours. To have this limit remove, please consider subscribing at https://www.gmass.co/pricing. Our paid subscriptions do not have this limitation.

      Reply

  306. Hi,

    I just installed the gmass application on my gmail account, so that i could create a mass mail with the google sheets, but it´s not showing the button that helps me with that.

    Could you please help me?

    Reply

    1. Hi João,

      Please contact our support team using the email address found in the article above with a screenshot of your Gmail window.

      Reply

  307. Attempting to cancel my account. Getting a message that says “Uh oh, something went wrong. Here is the detailed error: This account is a free account, so there is no subscription required to cancel. ”

    I have been getting billed $19.95 monthly.

    If you could, please reach out to me directly by email as I’d prefer to not publish personal/payment information here.

    Reply

  308. Hi, i wanted to send a mass email but have the other email addresses private. This has been done for all my campains apart from the last one and i have received a complaint. Please can you advise why this may have happened

    Reply

    1. Hi Kat,

      Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/

      Reply

  309. How can I delete this app off my computer? I installed it thinking it was for a different purpose. I have searched and can’t find any “unistall” buttons anywhere. Please assist.

    Reply

  310. Hi there, i was checking the status of a mass email campaign and discovered that one of the recipients clicked a link over 300 times at exactly the same time 3:45 PM. There is no way that could happen and this isn’t the first time i noticed that. I don’t want to have spaming issues and this could certainly lead to that.

    Could you please explain how this is possible.

    Thank you!

    Reply

  311. Hi,

    I followed your instructions for tracking domain but has received an error message. I have sent you an email with the exact error message. The subject line has our email address’ domain. and I selected the GMASS button.

    Reply

  312. Hi,

    Gmass was working fine for the past two months with 3rd party Sendgrid SMTP service installed. This week we got bounce emails and we checked your email asking for tracking domain to be given. The same was given with our domain http://www.parthabiswas14.com

    The emails did start going yesterday but now we are again getting bounce emails. Please advise what needs to be done.

    Thanks

    Reply

    1. Hi Dr. Partha,

      Please contact our helpdesk team directly through the email in the article above.

      Reply

  313. Oops,
    I have a new computer and in transfering info from the old to new one my Gmass was not added to my chrome email send location. How can I put it back on? Thank you

    Reply

    1. Hi Tom,

      Go to https://www.gmass.co and click on the install button. This will install the Chrome extension. Once you’ve done this, reload your Gmail tab and click on any of the red GMass buttons to reconnect your account to GMass on your new computer.

      Reply

  315. Hi,

    I got this error

    WARNING:Wed May 22 2019 10:02:52 GMT+0200 (hora de verano de Europa central): The GMass buttons at the top didn’t load. This includes the Build List button, the Google Sheet Connector button, and the Manual Followup button. This happens when Google changes Gmail’s code, and GMass hasn’t adapted yet. Usually our engineers react right away, and this should be fixed shortly. Feel free to also submit a support request to make sure we’re aware.

    How can I put it back on? Thank you

    Reply

  316. Hi,

    I got this error

    WARNING:Wed May 22 2019 10:02:52 GMT+0200 (hora de verano de Europa central): The GMass buttons at the top didn’t load. This includes the Build List button, the Google Sheet Connector button, and the Manual Followup button. This happens when Google changes Gmail’s code, and GMass hasn’t adapted yet. Usually our engineers react right away, and this should be fixed shortly. Feel free to also submit a support request to make sure we’re aware.

    Has this been fixed, if not then when can we accept a resolve.

    Thanks

    Reply

    1. Hi Riley,

      We’re very sorry for the inconvenience.

      Please refresh your Gmail tab. We had a reported issue that has since been resolved. Let us know if you’re still experiencing this issue.

      Reply

  317. I paid for my GMass subscription many hours ago and my account is still not yet activated. I thought as soon as the payment went through it would just activate immediately?

    Reply

  318. Hi.

    I want to know some things.

    What happen if I have an scraped email list and not an opt-in list but I know very well that the scraped email list that I have are related with the type of info that I want to send.

    How much is the tolerance of gmass to the spam? I ask this because the spam filter of gmail it is very sensitive.

    That’s it.

    Hope that you can understand my questions.

    Thanks in advance.

    Reply

  320. I sent to campaigns out May 29; however, I don’t have a campaign email in the the campaign subfolder. I know the emails went out because I received responses. Can somebody help me…thanks.

    Reply

    1. Hi David,

      Upon checking, we’re showing 2 campaigns sent on that date. Could you contact our support team directly through the email address in the article above?

      Reply

  321. Trying to set up gmass, selected a plan, entered the cc information and it keeps says rejected. I got notice from the cc company that the $8.95 has been paid, yet I cannot use the features. Please help.
    [email protected]

    Reply

    1. Hi Marcia,

      This charge may temporarily appear as pending on your statement before being removed.

      Reply

  322. Hi,
    I just installed Gmass.
    And so far … i must say its impressive!
    I tried mailchimp and its good but takes some time to understand.
    I could do what I ned to do just within 1 hour of time. So far so good!
    Loving it!
    Just want to know
    1) what is my email sending limits if any for a day and in a month….
    2)Any limitations on the no, of contacts? if any?
    3) I have connected my g suite with gmass . Sending bulk mails should not get my email address blacklisted. So asking if it will be fine in the long run. I have my gsuite address linked to my website domain.

    Thanks Again,
    Great work guys.
    Ekta

    Reply

  323. Hello, i think first of all you need,live chat ,i am wrighting to support and no answer. for new customers i think you need more quick response. NOW my Gmass Button vanished. please support some how.

    Reply

  324. I have sent an email today to support,hopefully they respond back.

    My major issue is this, i purchased the product yesterday and today i am not able to send emails to 100 contacts.It keeps on scheduling it again and again Is this a failed product vibe now or am i doing something wrong?

    I do not know how much time you guys are taking to resolve this but it is definitely costing me time.Please do help me with the issue so that i can run my campaign

    Reply

  325. Hi
    I am using GMASS FOR THE PAST FEW MONTHS, IT WAS WORKING VERY NICELY,

    TODAY I AM TRYING TO SEND SOME CAMPAIGNS BUT NOT GOING AND SHOWING IN SENT ITEMS, CAN YOU PLEASE HELP ON THIS PLEASE

    Reply

    1. Hi Ram,

      We have resolved the issue. However, it created a backlog of campaigns which we are currently catching up on to send. Any pending campaigns that are backlogged will have been sent or drafts created within the hour if it hasn’t already.

      You can also follow us on Twitter (https://twitter.com/GMassForGmail) as we will be posting updates regarding this matter.

      Reply

  326. when i send 49 emails by gmass with sendgrid, Gmail show all sent already, but i can’t find any in my test email inbox or spam,it just be gone.. and My sendgrid account had suspended..

    So please i need know what’s wrong by myself. thank u very much!

    Reply

    1. Hi Kim,

      Upon checking, we’re showing that you have the “Create Drafts” option in your GMass settings enabled. When this is turned on, GMass does not send the emails right away, rather it just creates a draft for each of the recipients in your list.

      You should have received an email that the drafts were created. In that email, you will have 2 options – to delete those drafts or to send them.

      Reply

  327. again GMASS is having issues – if over 5 email address it is not sending emails immediately by scheduling them and once you go to settings and want to change it to ‘ now ‘ it gives an error message that you are not logged in with a Gmail account.

    I think instead of deleting my request you should work and have your system fixed.

    Thank You!

    Reply

    1. Hi Vishal,

      We’re not showing any open tickets regarding your request. We do not close tickets unless they have been responded to. Could you send us an email directly at the email address stated in the article above?

      Reply

  328. Dear Sir

    I am surprised that why GMASS is not sending my mails in spite of paid account in which we can send 2000 mails/day. Why this message is coming “Your account limit is exceeded”? The id sending only approximate 100 mails on average in day. I am getting in loss day by day due to deadline approaching. Please help me to get out of this situation as soon possible.
    My mail ID is : ************[email protected]

    I have trusted on you guys please dont break it.

    Reply

    1. Hi Tommy,

      The free version of GMass is free to use indefinitely. It has the same features as our premium version albeit with a 50 email sending limit per rolling 24 hours.

      Reply

  330. Hi All,

    I am having an issue with my Gmass.

    I am not recieveing reports since last week?

    Maybe someone will be able to help me?

    Your help will be highly appriciated.

    Thanks in advance 🙂

    Reply

  331. Hello,

    Greetings.

    After I subscribed for Annually and make payment to Gmass it’s not showing the Gmass Icon on my email also in compose but it says the Gmass have access to my account in the top. Would you please help me to Fix since I have a lot emails to be sent? Thank you in Advance.

    Reply

  332. I am tensed because of the very very slow sending speed of mails around 10 mails from each campaign. Earlier I have raised the issue with ticket no. but solution came out. I have spent the money for 2000 mails/day but approximately 80- 90 mails are going from my account which is also unknown to me whether they are reaching or not to recievers. Which limit has been exceeded I am still un-known inspite of paid account?
    Seriously, in this way I have to loose my job if I will not able to reached the targets. Please help in this issue immediately on priority basis to save my job.

    Regards

    Reply

    1. Hi Dr. Vikas,

      The last email we received was June 11 which we have responded to. Our subscriptions do not have usage limits. Although Gmail accounts are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity. 
       
      There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

      Upon checking, your account has sent a total of 440 emails in the last 24 hours. Please note that this limit is Google imposed for using Google servers for emails ending with @gmail.com

      Reply

  333. Hi, I used mailgun to send my newsletter but i am thinking to switch to Gmail along with your extension.
    I only have one question. If my email list contains invalid emails, and my bounce rate gets 50% or above then what would happen? will my account will get banned or what?
    secondly, if i have multiple gmail accounts, can i use your paid extension on each gmail account or it is limited to only one email address.

    Reply

  334. Most emails sent are not getting through. I either get “Message rejected for spam or virus content” or “Email rejected due to security policies.” With individual rejections, how do I resend just those failures with edited versions? Or am I going to have to do a Gmail send for each and every one?

    Reply

  335. Dear Team ,

    I did use gmass but i am getting respond that

    Message blocked
    Your message to [email protected] has been blocked. See technical details below for more information.

    Please suggest should i buy now or not.?

    Reply

    1. Hi Deepak,

      It doesn’t appear to be a message from GMass. Please contact us through the email address in the above article so we can address you directly.

      Reply

  336. I have a large list in one of my other business email accounts. How do I copy and import them into your proper format for mailing out? These are separate sign ups and are on individual pages. I currently have all of them in one mail folder?

    Reply

  338. I read in one of your emails that the sending speed is 490/day. Does this mean I can only send 490 emails per day?

    Reply

  339. I am having problem getting setting up and wanted to see if it was running from your server

    Reply

    1. Hi Jeevan,

      Upon checking, we’re not showing a GMass account connected to your email address. Could you clarify when you’re encountering the “invalid user” notification?

      Reply

  341. After following the cancel directions step by step over and over and over, it finally worked and I was let know that my account was successfully cancelled. All seemed well, except then I got charged the next month. I didn’t notice it, but then I got charged ANOTHER month later.

    I’m a bit frustrated at this point and i log on to contact the support team and what do you know, the support team can only be contacted if you’re a gmass member and my account was closed (yet i was still being charged, ha. terrible.)

    So, I had to create an account again and this time I created it under a separate email because I noticed that subscribing to them gives them permission to create and delete emails for you and I noticed all of my email exchanges with them were GONE! (Yes, including the one’s about cancelling) I finally just called my bank to cancel the charge and not allow charges from them anymore. The experience using the product wasn’t good either and GMass is shady the whole way through.

    Terribly run business and I don’t recommend it to anyone. Stay away. Feel free to contact me with any questions.

    Reply

    1. Hi Brandon,

      Not sure what you meant by our support team only being able to be contacted by members. That is simply untrue as we have an email address for our support line which can be found in the article above. That email address receives emails regardless if the originating email is from a member or not. You may also check with ZenDesk and they will tell you the same that their service does not have any type of integration that would differentiate between a member or non-member.

      With regards to your cancelation, once a cancelation goes through, we lose authorization to charge your connected payment details for that canceled account. If you have other accounts with GMass, then you would also need to cancel those accounts as we do not relate multiple accounts.

      The delete and create email permissions is what allows GMass to work. We do not delete emails sent or received. The authorization to delete and create emails are related to the creation and ability to delete DRAFTS and the permissions to actually send those drafts.

      Reply

  342. I signed up yesterday with the $19.95 account option.

    I have an email list in Google Sheets and have setup a campaign in GMass.

    I have 2 email addresses … one for personal and one for business. When Google sign me up with GMass my business address was used but Google Sheets DOES NOT show any file in the dropdown … but a Google Sheets file does appear in the dropdown when I us my PERSONAL email address.

    Question: How do I change the email address that was used when I first signed up with the GMass account? If possible just change the email address associated with my GMass account to [email protected]

    Reply

  343. I’m getting an 69585 error on [email protected] account, why? My outbound gmail is getting stuck, not being sent, why? They other day, my mobile wasn’t receiving email, so I had to delete old account and reset it again. The problem now seems to be in the sending.

    Reply

    1. Hi Simon,

      We’re not sure why Google removed the explanation page for the 69585 bounce code, but in the past, it meant that Google blocked the email on its way out of Google’s network. The email never reached the server for the particular email address. Whereas most blocks are blocked by the receiver, a 69585 bounce is a preemptive block by Google, because they think the email you’re trying to send is spam.

      You can read more about it here: https://www.gmass.co/blog/gmail-69585-bounces/

      Reply

  344. Hlw sir madam
    I am Kusang
    and i am using ur service from past months
    know i am trying to upgrade plan but i cant pay from paypal. so what is solution for this?

    Reply

    1. If you’re receiving an error when trying to checkout through Paypal, you would need to contact Paypal to find out what is preventing you from checking out. However, you can still subscribe using your credit card by going to https://www.gmass.co/pricing

      Reply

  345. I sent a campaign with 62 emails today and received and handful of replies. However, when I look at campaign reports, it indicates that I’ve received no replies.

    Why is the data inaccurate? And does this mean for those who did reply, they will get my follow up email which will seem confusing and likely annoying? What to do about this?

    Reply

  346. Hi, I subscribed one of my computers, is the license dedicated to on PC??

    If yes, can I move to another PC?

    Reply

    1. Hi Hasan,

      No, your GMass subscription is based on the email account subscribed. You can use your subscription on multiple PCs as long as the PC you’ll be using has the GMass Chrome extension installed on it.

      Reply

  348. Hey guys,

    I had set up an auto follow-up for a mail campaign after 2 days. No reply/no click/no open are the options I have selected. But remainder mail has been sent to everyone in the campaign including the ppl whoever replied back. How come this error happened ? can someone explain to me

    Reply

    1. Hi Arun,

      We’ll need to take a closer look at your campaign. Could you email us with the campaign ID of the campaign you’ve encountered this issue with to the address in the article above?

      Reply

  349. I want to transfer my subscription to another email but I get this error

    “Uh oh, something went wrong. Here is the detailed error: General Exception We couldn’t find a subscription for [email protected]”

    What do I do?

    Reply

  351. Can i send bulk email at Craigslist Mail Relay with Gmass without blocking my email ?

    as when i use regular E-mail to send few E-mails at Craigslist Mail Relay, it block me for few time, and my E-mails sent do not go through.

    Reply

  352. Dear Sir

    My gmail account has been closed by Google due to violation of Spam policies. Due to that I have not used my account since 2 months. Initially, I paid only for the one month but why my amount getting deducted every month? Please Un-subscribe me from the package.
    Please mail for me for further communication to [email protected]
    I would request you to please resolve this matter.

    Reply

    1. Hi Dr. Vikas,

      Upon checking, your subscription to the email address you’ve sent to our Support Team has already been canceled on 08/01/2019. One of our Support Team members are currently handling the ticket you sent in today to address all of your concerns. Kindly wait for the response from our Support Team via email shortly.

      Reply

    1. Hi KS,

      We’re not showing any activity on your account. The last email that was sent through GMass from your account was on July 21. Please contact our support team through the email address in the article above.

      Reply

    1. Hi Joshua,

      Yes, an email is automatically sent to the email address where a GMass subscription was canceled on confirming that the subscription has been canceled.

      Reply

  355. Each time i tried to send gmass message, this is the reply i get.

    I have tried 20 times without sending a single email.

    This is the message I get.

    Uh oh, something went wrong while sending. Don’t worry though — just hit the GMass button again and that usually fixes it. You don’t have to worry about duplicates sending. Here is the detailed error: General Exception Index and length must refer to a location within the string. Parameter name: length

    Reply

    1. Hi Portman,

      This is usually caused by a temporary glitch. Please refresh/reload your Gmail tab to clear the cache then open a new compose to retry sending a new email.

      Reply

  356. I get this error : GMass: System.Exception: There are duplicate columns in the given worksheet:

    Also i am not able to choose a different google sheet. It keeps showing me the old google sheet I linked earlier.

    So I have 2 questions.

    1. How to address the first error.
    2. How to choose a different spreadsheet for the next campaign.

    Thanks

    Reply

    1. Hi Farida,

      1. You would need to remove the duplicate columns from your connected Google Sheet. This means that you should not have any columns with the same column header.
      2. You can easily connect a new Google Sheet to start a new campaign by clicking the connect spreadsheet icon found next to your search bar on top of your Gmail.

      Reply

  357. Hi just want to cancel my account but the Gmail is nog accable anymore.
    When I try to cancel from other gmail with free gmass I get “There is no account to cancel this is a free account” While the subject containt the adress to cancel.

    Reply

    1. Hi Nick,

      Could you send an email directly to the email listed in the article above so we can assist you directly?

      Reply
  359. Pingback: Google

  360. I just sign up for your product but I did not receive any email with you product information. you guys did not send me anything after i paid. need help please?????????

    Reply

  361. I pay for Gmass and all of my emails are being sent back saying I hit my limit for the day. Not sure why this is happening. Any help would be great. Did any of them go through? If so how do i know who it was sent to and who it was not sent. I do not want to double email the same people and be blocked from reaching my clients who did not yet get information.

    Reply

  362. I just signed up for the GSuite option which indicated 50 free emails per 24 hr rolling cycle. On the first day I sent 35 emails. 48 hrs later I tried to send 25 emails and the app says I have exceeded my limit and must buy a paid subscription. Is that true (contradictory to your website) or has something else happened. I was under the impression that with the limited 50 emails per day the service was free.

    Reply

    1. Hi Steve,

      Upon checking, we’re showing that you sent an initial campaign to 34 recipients August 21 at 1:33 PM CT. Then we’re showing multiple attempts at sending between 27 to 29 recipients from 3:30 PM to 11:00 AM CT.

      The reason why you’re encountering this notification is because from the time you last sent a campaign (1:33PM CT), you could only send up to 16 more until 1:33PM CT the following day. Please note that the sending limit of 50 emails is on a rolling 24 hour period.

      Reply

  363. Please get in touch with me by email. I have been billed for your service ($19.99) and I do not know why. I would like a refund.

    Reply

  364. Hi I am new user of GMASS , can any one help me about this.
    can i configure gmass with external server like sendgrid .

    Reply

    1. HI Elisa,

      The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular Gmail accounts are officially limited to 500 emails/day, while G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.

      There’s some more information about these limits here:
      https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

      You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/

      Reply

  366. Hi
    Last month only I send mail for cancel my gmass subscription,but last month also deduct my amount and this month also deduct amount .

    Please one time check it.

    Reply

    1. Hi,

      Your subscription has already been canceled and a refund issued. Kindly check your email for our support team’s response to your ticket.

      Reply

  368. Hi,

    Unlimited use is for all the accounts but is there any other specification that you could provide stating how many emails I can send out per day through gmass?

    Reply

  369. I want to talk to someone to answer my question before I try to do anything. This is all brand new for me. Is this possible? Need a quick response.

    Reply

    1. Hi Shaun.

      Unfortunately, we don’t offer phone support. However, we’ll be more than happy to answer any inquiries you may have. Please contact our support team using the email address in the article above.

      Reply

  370. Hi,
    Your support is incredible BAD. Impossible to contact you
    When I made my subscription I gave the email address of my business instead of a gmail address.
    I want a refund to do a new subscription with the correct email. I tried to contact you throught my business email, by a google email, clicking in gmass button and nothing.

    Reply

    1. Hi Jorge,

      The reason why no one replied to you was that you emailed the incorrect email address. [email protected] is used to process a GMass command to initiate a refund, however, upon checking, the email you sent out was to [email protected] which is not GMass’ TLD. Either way is not the correct process to contact our the GMass support team which is outlined along with the GMass support email address in the article above.

      Reply

  371. Do you have the capabilities to send emails FROM our different sales reps? Even though I will be sending them. They need to show coming from our reps because they need to respond. Not me.

    Reply

  372. For the past few weeks my campaigns link tracking isn’t showing up, which is causing auto follow ups to be sent even though I set it to send only with “NO CLICK”

    Please advise and fix. Want to like this tool.

    Reply

  373. How do i set First Name on the beggining of my email and set another email with different domain as a sender. Please advice

    Reply

  374. i have paid for you software so why now you are advertising on my mails. why have i paid then.

    a line with the link in the end

    “How was this email sent?” whyyyy????

    Reply

  375. First. It doens’t run for me. Maybe I put all the 300 adresses in de CCC and not to To: because I feared about confidentially of each adress owner to see each other…

    second. Do your swear me that putting 300 email adresses in the To: , none of them will ever see each other’s adress?

    third. Is there any spanish instructions to install free GMass in my Gmail account?

    Thanks

    Reply

  376. Hello, It seems it would be a great tool for me in the future, just today I got to know about it.
    I am sorry it is noob question because i am new for your tool.

    I have my Gmail account with [email protected] and i have already set up chrome. extension in my system, now i want to use the free version for a while with 50 emails daily.

    But can you please let me know how I can track those 50 emails with [email protected] id? I am non-techie so please let me know in simplest way.

    Expecting your response soon.

    Thanks
    Have a great day.

    Reply

    1. Hi Mike,

      With tracking, if you have click/open tracking enabled, GMass will send you an updated report whenever a new open is detected. You will notice that GMass will create Labels in your account which are used to categorize your campaign’s results.

      For example, if you sent 50 emails today and 40 opened today, you would receive a campaign report with the option to download a list of those recipients who have opened your email. Now in case your email bounces, you will receive a bounce notification which GMass will automatically detect and categorize into your GMass Reports -> Bounces label. The same is done for replies (GMass Reports -> Replies), blocks (GMass Reports -> Blocks), clicks (GMass Reports -> Clicks), etc. Once an email is categorized and labeled, they will be included in your campaign report to give you a bird’s eye view to see how your campaign is performing.

      For more information, please see https://www.gmass.co/blog/gmail-mail-merge-reports-and-analytics/

      Reply

    1. Hi Norbert,

      Please contact our support team directly through the email address in the above article.

      Reply

  378. I sent test mail to some of my own adresses.
    Reports says Opened with Firefox.
    I used Gmail from Chrome!
    for both of test mails.
    Also, the time reported is far from reality: It was 8h11 and reports says 12:11.

    How can I fix it please? It is very important for my purposes.

    Reply

  379. Hi
    I have G suite account but am able to send only 500 mails. Kindly clarify why is this happening.
    Also I want to change name that appears in the inbox of recipient. Kindly help in this.

    Reply

    1. Hi Petr,

      Please email our support team using the email address found in the article above. Since you are requesting for cancelation is coming from a different email address than the one subscribed, we would need to confirm ownership of the subscription before we’re able to cancel the subscription as requested.

      Reply

  381. I have cancelled and unsubscribe Gmass from my email but you are still deducting the charges my account. Is Gmass a scam?

    You have deducted $9.04 today from my MasterCard. Such a terrible. I need my fund back.

    Reply

    1. Hi Humza,

      As explained to you in your support ticket by one of our support representatives, you indeed canceled your subscriptions, however, you did not cancel all of them. You had an active subscription under sales@prestigious*******.co.uk which was not canceled which is why the subscription and associated charges continued.

      As with the subscriptions you did cancel, you should have received a confirmation email for each canceled subscription except for the email address previously stated.

      Reply

  382. i g balakrishna . last month i created login id [email protected] ,that account add gmass paid money through credit card . i.e month over automatically this month also debited . please i dont what gmass account now please deactivate auto payment mode and this moneth amount also refund me . please consider my request do need full thnank you ..

    Reply

    1. Hi Gubba,

      Please email our support team using the email address found in the article above. Since you are requesting for cancelation is coming from a different email address than the one subscribed, we would need to confirm ownership of the subscription before we’re able to cancel the subscription as requested.

      Reply

  383. I have tried to renew threw the way describe using [email protected]. but not getting the appropriate return to add new card. Can you get me the link to renew my subscribscription. As I don’t want to do a new one because the people who un-subscribe will be agitated getting another email.

    Reply

  384. Hi. I created my own domain email and connected it to my subscription with gmass. In the spreadsheet dropdown menu used to import my list it says “no spreadsheet found”. It’s connected to my account so it should be working, why isn’t it working though?

    Reply

    1. Hi Keith,

      Please contact our support team using the email in the above article so we can assist you in troubleshooting.

      Reply

  385. I am trying to end 7k emails and the GMASS button is at the bottom of the page. I put in the email form the site and it does nothing, from what you wrote am I suppose to only send to 10 people at a time, so 700 in total, why would I do that I and I paid for this . I need help and fast . The no phone number doesnt help either.

    Reply

    1. Hi,

      GMass detected that Gmail is bouncing your emails because you exceeded their limits. GMass will attempt to continue sending at the time noted above. This campaign has been paused a total of 1x because of limit issues. You may be below your Gmail account’s official sending limits, even though Gmail has started bouncing your emails.

      For an explanation of how Gmail determines sending limits, see: http://gmass.co/g/limits.

      Reply

  387. Hi, I sent just one email to 100 email list and when i tried replying to one it said I have met my sending limit. I am on Gsuite-Gmass paid account so why. Its a new account anyway.

    Reply

  388. I have been trying to cancel my account for 8 months now and still am unable to cancel. I am getting a message that says I have a free account, yet I am still getting charged monthly. This is absolutely absurd, can I please speak with someone who is actually cancel my account and refund me the $103 that I have been forced to pay for the 8 months I have been trying to cancel. Nothing should be this difficult!

    Reply

  390. tho i have not tried your service…I would like to subscribe for your premium feature….but i would prefer paying with bitcoin…? ….i would like to confirm if my company email that is not a gmail account can also be used with gmass?….i await your urgent feedback…

    Reply

    1. Hi Robbin,

      Unfortunately, we’ve discontinued accepting Bitcoin as a payment method due to our payment processor, Stripe, discontinuing the ability to accept BTC as a payment method. You can still subscribe using your credit/debit card (gmass.co/pricing) or via Paypal (gmass.co/paypal)

      Reply

  391. All your gmass mail are going in spam and I am only using up to a limit that has been provided by you people . suggest some measure to avoid these as our business totally depends on mail that is the reason we opt for your services

    Reply

  394. After using GMass by email address was blacklisted. Now, this morning Norton Antivirus has BLOCKED my website as a Phishing Attack. Go to my website and I now see:

    BLOCKED BY
    Dangerous Web Page Blocked
    You attempted to access:
    http://ec2-52-26-194-35.us-west-2.compute.amazonaws.com/x/d
    This is a known dangerous web page. It is highly recommended that you do NOT visit this page.

    and when I follow the link I see:

    Server Error in ‘/’ Application.
    The parameters dictionary contains a null entry for parameter ‘clickTrackingUniqueId’ of non-nullable type ‘System.Guid’ for method ‘System.Web.Mvc.ActionResult d(System.Guid, System.Guid, Int32)’ in ‘Gmass.Controllers.GmassController’. An optional parameter must be a reference type, a nullable type, or be declared as an optional parameter.
    Parameter name: parameters
    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

    Exception Details: System.ArgumentException: The parameters dictionary contains a null entry for parameter ‘clickTrackingUniqueId’ of non-nullable type ‘System.Guid’ for method ‘System.Web.Mvc.ActionResult d(System.Guid, System.Guid, Int32)’ in ‘Gmass.Controllers.GmassController’. An optional parameter must be a reference type, a nullable type, or be declared as an optional parameter.

    Clearly, although I deleted GMass a few months ago, shortly after installing it, it is STILL affecting by email, and now my website which contains my email address.

    PLEASE PLEASE email me at info@best-fundraising-ideas to help me fix this mess and get gmass gone for good before this puts me out of business.

    Deb

    Reply

  396. hello mam/sir

    I didn’t get the gmass option in my mail.. what can I do please help me out as soon as possible.

    Reply

      1. Marvin,
        Can you please cancel my account and refund our credit card… that was billed today. I have tried numerous times canceling. It doesn’t work. I contacted our credit card company and in 5 days we are going to dispute the charge. Scott Foco

        Reply

        1. Hi Scott,

          Upon checking, we’re not showing an active subscription under the email address registered for commenting on this article (s****@z***a.com). Perhaps you have a different email address I can check? Please contact our support team directly using the email address in the above article (so you don’t end up posting the email address publicly)

          Reply

  397. I’ve just purchased a team account for $89 per month and have not been activated. If I try and engage with the team functions via my email, I’m told I do not have a team account. Please advise as a matter of urgency.

    Reply

    1. Hi James,

      Upon checking, your email address is subscribed to an individual Standard Plan, not a team plan. Please contact our support team directly using the email in the above article.

      Reply

  398. Gmass showing an error while sending any email.
    It shows gmass button is disabled due to abuse.
    what is this please help us.

    Reply

  399. This is my second comment on the same issue. I have ordered the team account, paid $89 and received noting. When I try to activate my account I am told I don’t have one. This is unacceptable.

    Reply

    1. Hi James,

      Upon checking, your email address is subscribed to an individual Standard Plan, not a team plan. Please contact our support team directly using the email in the above article.

      Reply

  400. hello, i currently have an individual plan , but i am looking add 5 more accounts and send 300-500 through each daily, do i need a team plan or do i need 4 more individual accounts. I have 1 individual account now that i send 400 a day through and it works perfect. After seeing these results i wanted to multiply this effort by creating 4 more additional accounts. Can you advise on how to move forward

    Reply

    1. Hi Julien,

      We suggest getting a Team Plan. Not only will you get a discounted rate compared to the rate if purchased individually, but you’ll also enjoy centralized billing. So instead of 5 separate charges, you’ll just have a single charge with a discounted rate which would make things easier to track.

      To upgrade your plan from an Individual account to a Team Plan, please see https://www.gmass.co/blog/can-now-upgrade-downgrade-gmass-plan/

      Once you’ve upgraded, you’ll then be able to add or remove members of your team plan by following the steps found here: https://www.gmass.co/blog/team-plans-how-to-manage/

      Reply

  401. Hello, the pricing plans are related to the account gmail or we can use it with several emails accounts? and what is the max sending limits per day?

    Reply

  402. Its look like have gotten to the limit of trying to add my domain to the DSN management which is not really working out, and again i’m not sure if my Hosting domain is the problem(hostingbuy.net) as is not displaying all options for instructions given to verify my CNAME tracking domain , im suggesting my

    My domain email: fvis.email , please i need help to be able to get things done in a rightful manner, have followed all instruction, but yet nothing is working.

    i can’t even link my gmass to [email protected]. its all frustrating

    Reply

  403. hello
    i have registration from 3 days ago on a one email
    and i have send to maybe 500 email or more
    but google has my account blocked and i have registration with Gmass to one year
    what can i do?
    i will change the account is this Allowes ?
    pleas help me
    i wait your answer
    thank you

    Reply

    1. Hi Mohammad,

      Please make sure you are clicking the red GMass button. When using the GMass button with [email protected] in the TO field, it doesn’t technically send an email but a command to GMass.

      Reply

  405. On all of my mailing in the last few days, I am getting “notifies” that some folks have “opened” my email 95 times or all sorts of high variations. There is no way they opened the email that many times. I have asked them.
    The algorithm for “opens” is faulty and needs to be fixed. We are getting invalid data because of this error. Please let me know when it is fixed. I do not like to pay for a product with such an obvious data count problem. I want actual factual information.

    Reply

    1. Open tracking is a really tricky metric to track. However, the best way to ensure you’re not using skewed data is by using our campaign reports. Please note that your campaign reports, only reports opens once per email address so instead of counting the total number of times the pixel is downloaded for a specific recipient, GMass counts only unique opens thus eliminating duplicate open instances.

      One common cause of multiple instances of false-positive open instances is when a recipient receives your email on an iOS device (iPhone/iPad) images are downloaded by default and since the tracking pixel is downloaded automatically, this registers an open regardless of whether your recipient has actually read your message or not.

      Reply

  406. Hi, I sign up yesterday and was able to send to the staff but

    today there is no red gmass button or any of the the other red buttons.

    how to I fix that or can’t you fix that for me?

    Thank You,
    Delores brooks
    [email protected]

    Reply

  408. I transferred my paid GMass subscription from Gsuite account to this free Gmail account. I set up new CNAME record for tracking domain and removed old CNAME record from the DNS settings of the registrar. I will use this gmail account to send email and i will delete my GSuite account.

    My tracking domain and email address don’t match’

    I also sent the tracking domain that I want to set up to GMass support email address from my email address.. Waiting for manual approval.. please send me a reply quick as possible.

    Reply

  411. hi, I have paid a Premium Team for 5 users yesterday, and the send page display “premium” . today I’d like to add my other 4 users, but it displays it fails to add since I’m don’t have the team plan, but my credit card deducts the 89usd/per month successfully, and I see a premium in the top of sending page, can you help me?

    Reply

    1. Our filters have detected that you’re sending a link directed to a phishing site. You cannot use GMass.

      Reply

  413. Uh oh, something went wrong while sending. Don’t worry though — just hit the GMass button again and that usually fixes it. You don’t have to worry about duplicates sending. Here is the detailed error: General Exception All GMass functions have been disabled due to abuse. If you believe this is a mistake, contact us at gmass.co/g/support. error message, why? for all 6 of my accounts.

    Reply

  414. please help. I am trying to cancel. i have put [email protected]. in to section of the email box. I am logged into the email account I want to cancel from.
    I have put a subject line of please cancel and clicked the gmass button. It doesn’t cancel.
    It says there is nothing in the ‘to’ section which there is.
    ‘you don’t have any email addresses in the ‘to’ line’ to quote exactly.
    Please can you cancel this immediately.
    Thanks

    Reply

    1. Hi Conor,

      Your subscription has been canceled. You should have received a confirmation email of the cancelation.

      Reply

  415. I’ve been a subscriber for a week or two now and am pleased with the open rate so far — 36% for a non-personalized message yesterday and 54% for a personalized message today.

    What I don’t understand is the clearly bogus reopen rate on both of those campaigns, which makes it time-consuming to come up with a true open rate. Today’s campaign had 175 “opens” from only 110 recipients. I can assure you that “Lisa Oliver” did not open my message 13 times and “Norah Wakefield” didn’t open it 32 times. The results even showed that I myself opened the email message 5 times when in fact I did not open it once!

    Please explain.

    Reply

    1. Hi Charles,

      Regarding this issue you’re encountering is due to the way open tracking is accomplished. A 1×1 pixel is added to each email sent for campaigns with tracking turned on which is unique for each recipient for each campaign.

      When that unique image is downloaded (specific to a particular recipient for a specific campaign) that is when it registers an open. The open tracking is a really tricky metric to track, which is why you’re getting those skewed reports.

      A good example is how iOS (iPhone/iPad) images are automatically downloaded by default and since the tracking pixel is downloaded automatically, this registers an open regardless of whether your recipient has actually read your message or not.

      You can read more about open statistics and how they can be skewed here: https://www.gmass.co/blog/why-your-gmail-open-tracking-statistics-may-be-skewed/

      Unfortunately, the way that open tracking works, it is a really tricky metric to track. However, the best way to ensure you’re not using skewed data is by using our campaign reports. Please note that your campaign reports, only reports opens once per email address so instead of counting the total number of times the pixel is downloaded for a specific recipient, GMass counts only unique opens thus eliminating duplicate open instances.

      Reply

  416. I can’t even begin to understand what you’re talking about.

    I didn’t know about campaign reports, however, and will study them, thanks.

    Reply

  417. hi i sent the email about 24hrs ago still have not received any response i am getting this error what to do i just subscribed.

    this is the error i am getting – Uh oh, something went wrong while sending. Don’t worry though — just hit the GMass button again and that usually fixes it. You don’t have to worry about duplicates sending. Here is the detailed error: General Exception All GMass functions have been disabled due to abuse. If you believe this is a mistake, contact us at gmass.co/g/support.

    Reply

    1. Hi Peter,

      Upon checking, it appears that you tried to send an email that closely matched terms commonly used that triggered our spam filters. We’ve unblocked your account. Kindly reload your Gmail tab for the changes to take effect on your end.

      Reply

  419. I am seriously concerned. After sending out an email to my entire business contact list for the first time with your product, someone has informed me that when they click any of the links in my email they get a warning that the site was flagged as being malicious.

    I verified this was true and found that all the links had been changed to re-route through http://ec2-52-26-194-35.us-west-2.compute.amazonaws.com/x/d?c=6175587&l=63c3a6c8-45be-465b-a4bb-a88be0f11049&r=01bc20da-f63b-4305-bce1-d67d84d85839

    THIS IS NOT THE LINK I PUT IN THE ORIGINAL EMAIL OBVIOUSLY.

    ALL of the links in the email have been changed. THIS IS A SERIOUS OFFENSE AND COST ME POTENTIALLY HUNDREDS OF CLIENTS.

    I demand an answer.

    Reply

    1. Hi Roberto,

      We’ve responded to your ticket directly. To summarize, the reason you’re seeing those links is because you have open tracking turned on. When this feature is enabled, it changes links in your emails to a tracked link (which is what you’re seeing) which would then track the click and forward them to the original URL.

      Reply

  421. This app is TERRIBLE. There is now way to cancel except through a broken chrome extension. This should be illegal and is grounds for a class action lawsuit.

    Reply

    1. The cancellation procedure is a simple 2-step process. You’ll just need to open a new compose addressed to [email protected] and click the red GMass button. If you are having difficulties, you may also contact our support team (like you already did) and request for cancellation (which we already have done). You should have received an email confirming the cancellation.

      Reply

  422. Hello,
    I don’t see an option to send a monthly recurring email on a particular date.
    Say the 9th of the month, or the 17th, or the 22nd?
    Am I not looking in the right places?
    Thank you.

    Reply

  424. Sorry.. Corrected sentence….. In Case if my Gmail is blocked due to any reason, can I Use my GMass Subscription to any other gmail id?

    Reply

  425. Im getting this error what is happening? “Uh oh, something went wrong while sending. Don’t worry though — just hit the GMass button again and that usually fixes it. You don’t have to worry about duplicates sending. Here is the detailed error: General Exception Unable to connect to the SMTP server set for your account, smtp.sendgrid.net. Unable to connect to the SMTP server set for your account, smtp.sendgrid.net. The SMTP server has unexpectedly disconnected”

    Reply

    1. Hi Jessica,

      This means that GMass is unable to use the Sendgrid account connected to your GMass. Please log into your Sendgrid account to resolve this issue.

      Reply

    1. Hi Ann,

      Upon checking, your subscription has already been canceled. It was canceled 4 days ago. You should have received a confirmation email of the cancellation shortly after you processed the cancellation procedure. As requested, a refund has been issued for your most recent charge. Please note that it may take 5-10 days for the refund to reflect in your bank statements, depending on your bank.

      Reply

  427. Hi

    Kindly let me know if I need to send 500 or 1000 (recipient) emails per day from my Gmail account, so need to buy some package?

    Thank you

    Reply

  428. I have signed up for the free plan, and will be sending no more than 50 e-mails per day. I read your blog post about ways to avoid getting blocked or being labeled as spam. My question is this: If I disable open tracking and click tracking, will that help ensure my e-mails are delivered (since no tracking domain will be inserted)?

    Thank you.

    Reply

    1. Hi Curtis,

      If you turn off both click and open tracking and do not add an unsubscribe link in your email, it would be as if you sent each of the emails using the regular send button. In that case, your deliverability would solely be dependent on your emails’ content and your email address’ sending reputation.

      Reply

  429. I am following up on a question I asked earlier. I am just starting to use GMass so I am learning as I go.

    Question – If I turn off tracking, will I know if the email was labeled as spam?

    Thank you.

    Reply

  430. I have signed up for the monthly subscription and should be able to send 2000 gmass emails per day and am getting an error indicating that I am still listed as on a “free plan”. My email default is [email protected], so it should work for both emails.

    Reply

  431. I am trying to cancel your service and you make it nearly impossible. I’ve emailed you to get this cancelled.

    roger (at) enfusen com
    rogercbryan (at) gmail com
    leamariedawsonr (at) gmail com

    Please make sure you do not charge my card again

    Reply

    1. Hi Roger,

      Upon checking, our support team has responded to your ticket directly. Kindly check your email.

      Reply

  432. Hey,

    I’ve just upgraded to a paid plan and I can’t use the auto follow-ups and also I have a “How was this email sent?” question in the bottom of my emails….but I could use auto follow-ups when I had a FREE plan and I did not have the generated question….

    How’s that?

    It’s like the free plan is way better…

    Reply

    1. Hi Daniel,

      The footer you’re referring to is only on our Minimal Plan.

      Our Free version is basically our Premium Plan with a 50-email sending limit per rolling 24-hours. We do this so that new users can experience all of the features of GMass including auto follow-ups albeit with limited sending.

      Please note the differences in our three paid plans:

      • Minimal (this is what you are subscribed to): No follow-ups / has a GMass Footer link.
      • Standard: No follow-ups / No GMass Footer
      • Premium: Follow-ups are enabled / No GMass footer
      Reply

  433. Hello!

    I keep getting this error… may I know the reason? Hopefully is just a quick fix hehe thanks!

    GMass: System.ArgumentNullException: Value cannot be null. Parameter name: source

    Reply

    1. Hi Carlos,

      I’m assuming that you’re receiving this error code when trying to connect your Google Sheets. The error notification you are receiving is usually caused by an empty header cell (top-most row) that has data in cells below it.

      Please double check your Google Sheet to make sure that your topmost row is all labeled and do not contain duplicates (i.e. you can’t have the same header name for more than 1 column).

      If you are still experiencing this issue, please contact our Support Team (gmass.co/g/support). Please include a screenshot of the Google Sheet you are intending to use. Please include the top-most header row and a few rows below it so we can assist you in troubleshooting.

      Reply

    1. Hi Talya,

      It should show you a confirmation notification (bottom left) if processed. This is because any @gmass.co address is not an actual email address but a command used in conjunction with the GMass button.

      Reply

  435. I am so angry. Every time I try to cancel my subscription, it says that my message was blocked. It is impossible to get in touch and CANCEL MY ACCOUNT !!!

    I am frustrated at the lack of transparency and ease to navigating and having control over my own account.

    PLEASE advise on how to PERMANENTLY CANCEL MY SUBSCRIPTION.

    Reply

    1. Hi Gina,

      The reason you are receiving that message is because you are using the regular Send Button, not the red GMass button. This is because any @gmass.co address is not an actual email address but a command used in conjunction with the GMass button. In your case, [email protected] is not supposed to send an email but issue a command to GMass to cancel the subscription (if any) on the account where it was processed. Upon checking, it appears you were able to cancel your subscription by following the steps found on our cancellation instructions.

      Reply

  436. I just started my first campaign with less than 50 emails and got the message of the daily limit. I have gSuite account with much higher limit.
    Please advice.
    Thanks

    Reply

    2. Hi Jarek,

      Upon checking, you were able to send a campaign to 450 recipients recently. If you run into any further difficulties, please contact our support team using the email address found in this article.

      Reply

  437. Hello again,
    I’m still figuring out how this system works.

    I tried to send another small batch of 10 emails and have this message:

    You did it! GMass has processed your mass email, and 0 emails have been sent. But wait…at least one recipient hasn’t gotten the email yet. Just hit the GMass button AGAIN. Don’t worry — this happens sometimes because of how Gmail works.

    I tried sending a few times.

    Thanks

    Reply

    1. Hi Jarek,

      Please go to your GMass Reports label -> [CAMPAIGNS] label and download all the bounces for your account. You may have those 10 emails bounced previously which suppresses emails from being sent to them. If those addresses are listed in that CSV, please clear out your bounce list by following the steps found here: https://www.gmass.co/blog/advanced-bounce-handling/

      Reply

  438. I am not enabled to start my SMTP services.
    I have tried so many times but it always shows me- anuthories user name and email id.
    I have mail so many times to your company.
    But no one solves my problem.
    please solve my problem as soon as possible.
    otherwise, I will look forward to some other mass mail company.
    my user name is – JaypeeGreens Group
    my id is- [email protected]

    Reply

    1. Hi Vivek,

      Upon reviewing your ticket, we’re showing that the login credentials you’re trying to connect are invalid. This is not a GMass issue but an issue with your Sendgrid account. You would need to contact Sendgrid to assist you in resolving the issue with your Sendgrid account.

      Reply

  439. We want to switch our paid license from one gmail account to another [this most recent one] . What is the easiest way to do this?

    Reply

  440. Hello,

    I used a Google Sheets CSV file for my campaign. I would like to send another round but only to those who didn’t open my first email.
    There an option to download those emails but it contains only the email field. My original file has names etc which I dynamically inserted to the email.
    Is there an option to include all that info as well?
    Thanks

    Reply

    1. Hi Quentin,

      To request for any of your past and current invoices, please see gmass.co/g/invoice

      Reply

  442. I just signed up with Gmass to send emails to about 780 of my patients. Only 470 of the emails were sent. The notification that I received stated that I exceeded my daily limit (my understanding was that I would be able to send thousands of emails per day), and that the remainder of the emails would be sent the following day. I received a second notification that those emails were saved in my draft folder and then deleted. I just tried emailing this information to you, but the email address you provided is not valid.
    How can I get the remaining addresses in this campaign delivered?
    Thank You.

    Reply

    1. Hi Brad,

      We’ve gone ahead and pushed your campaign through. Please note that your account’s sending limit is imposed and enforced by Gmail, not GMass. Your sending limit is based on a number of factors such as age, sending reputation, and content, which Google uses as factors to determine what your account’s sending limit would be. You can learn more about these limits here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

      Reply

  443. Eu quero meu dinheiro de volta, eu queria contrata por mes e nao por ano, como faço para receber meu dinheiro de volta?

    Reply

  444. hi
    I have many times filled the the form “Apply to use our SendGrid account”
    in order to use you SMTP server.
    unfortunatelly I didn´t got any answer favorable or defavorable from your side.
    please let me know why your are not answering me

    Reply

  445. Please cancel my campaign as it is not working and i cant contact you from my gmail account as it is over the sending limit.

    I also dont know how to cancel my campaign from your support documents.

    Reply

  446. I want to transferring my subscription from [email protected] into the [email protected]

    But I got the following error:

    Uh oh, something went wrong. Here is the detailed error: General Exception Error – Your subscription could NOT be transferred from [email protected] to [email protected]. [email protected] is already subscribed.

    Uh oh, something went wrong. Here is the detailed error: General Exception You don’t have permission to transfer the subscription away from [email protected] because [email protected] is still an active Gmail account. The subscription can be transferred but it has to be INITIATED by [email protected], so you have to be logged in as [email protected]. You can also just subscribe [email protected].

    Also you guys don’t have any chat support or phone number as well. How to connect to gmass??

    Reply

    1. Hi Joy,

      You can contact our support team through the email address found in the article above. With regard to the issue you’re encountering:

      For the first error: this is because your origin account and the destination accounts are the same so you’re essentially transferring TO and FROM the same email address.
      For the second error: you would need to process the transfer while logged into your joydebkundu.com email account.

      Reply

  447. Apenas estoy empezando a utilizar el Gmass pero me topo con un problema: Le doy clic en conectar a mi email y me manda a la hoja de calculo pero al dar clic aquí me sale un mensaje que dice:”GMass: System.Exception: Unable to find the Emailcolumn in the given worksheet: Hoja 1″
    Que es esto? He estado buscando una solucion o respuesta pero no encuentro, me puede ayudar con esto?gracias

    Reply

    1. Hi Vicente,

      We’ve responded to your ticket directly. Please check your mailbox for our response. Regarding the notification you’re receiving, it appears that your connected Google Sheet does not have a column that contains email addresses.

      Reply

  449. Hi, Admin,
    I was charged for the premium package but it sent me a notification that my card declined and didn’t upgrade my account. Please kindly fix this for me asap.

    Thanks

    Reply

    1. Hi Paul,

      Upon checking, we’re showing the charge is being declined by your bank. Please contact your bank to inform them to let the charge through and then retry subscribing.

      Reply

        1. Hi there!

          Upon checking, we’re showing that the card you are using is being declined by your bank with the decline code insufficient_funds. Please reach out to your bank to resolve this as we’re not seeing any issues with charging your card, it’s just that your bank is declining it.

          Reply

  450. Hello!

    If i cancel my Gmass subsription will i still able to use my Gsuit account & domain name @example.com?

    thank you 🙂

    Reply

    1. Hi Simon,

      Yes, your subscription will remain active until your paid time. On your renewal date, if the subscription has been canceled, it will be automatically demoted back to the free version.

      Reply

    1. Hi Yong,

      Yes, you can transfer it. Please log into the destination email address and follow the steps found here: gmass.co/g/transfer

      Reply

    1. Hi Tracy,

      For us to transfer the subscription, please log into the correct email address first and connect it to GMass. To do this, simply click on any of the GMass buttons after logging in. Once you’ve done this, we’ll be able to transfer the subscription for you or you may transfer it yourself by following the steps found here: gmass.co/g/transfer.

      Reply

  454. hi – i signed up for a group account and accidentally put an incorrect email address – i can’t get any email you’ve sent there confirming the account because that email doesn’t exist. i want to transfer it to my correct email address. how do i do that please?

    Reply

    1. Hi Tracy,

      Please see gmass.co/g/transfer and refer to the section to transfer from the correct email address. If you’re still encountering issues, please contact our support team using the email address found in the above article.

      Reply

  455. hi Marvin

    i thought i followed the steps to transferring our account to my correct email address but this is what came up when i sent the transfer email. can you please make the transfer for me?

    please let me know what can be done
    thanks
    tracy ([email protected])

    Error Icon
    Message blocked
    Your message to [email protected] has been blocked. See technical details below for more information.
    The response from the remote server was:
    550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [LO2GBR01FT015.eop-gbr01.prod.protection.outlook.com]

    Reply

    1. Actually my work got me a premium account. Tracy above. I need to figure out how to get access to the premium and suspend my current account.

      Reply

        1. I have not been able to get this to work. Would someone please email me so we can figure this out.

          Reply

  457. I have just tried Gmass for the first time. I run the email newsletters for a non-profit veterans peer to peer group to help prevent suicide. I have always just used my gmail account for this. Because of the COVID 19 pandemic, I have started emailing my group of veterans once a week (151) to stay in touch with them. We don’t have funds, thanks to Gov. Cuomo removing funding. Now you are telling me we have to spend more a month to send email by paying a monthly fee than it would cost us to send things by mail? There has to be a better way to save lives and stay in touch during this crisis. Do you have special pricing for mental health non-profit groups? I’m not selling anything, It’s not a business. We are just trying to do the right thing here and now I can’t use my gmail… Help!

    Reply

    1. Hi,

      GMass is an optional 3rd party plugin that works with Gmail. For our paid subscription plans, we do offer a 15% discount which is automatically applied for email addresses subscribed that ends in .edu or .org.

      You may also just break down your sending to send 50 emails per day which would allow you to use GMass for free since you’re only sending to roughly 150 recipients per week.

      Reply

  458. How do you select your google sheet list of contacts when you click ‘forward’ in gmail? Clicking the GMass Google Sheet at the top just creates a new email rather than forwarding an existing one.

    Reply

    1. Hi John,

      Our free version is basically our premium plan with a 50 emails per rolling 24 hours sending limit. It has all of the functions and features as our Premium plan albeit with a 50/rolling 24-hour sending limit.

      Reply

  460. Help! I am closing a bank account and I never signed up for this service? If I did I had no idea I was paying 12.95 per month.
    Since I never used this service I have no idea what account I would have used. Due to account sitting idle with another bank I never saw the deductions coming out.
    How can I get a refund or stop this from deducting immediately? Again I have no info on ever signing up?

    Thanks,

    Missy

    Reply

    1. Hi Missy,

      Could you please contact our support team via the email address in the above article? We would need to request for some information so we can do a reverse lookup to find and cancel the subscription associated with the card that’s being charged so we would need to do so directly via email.

      Reply

  461. Why is the dialogue box for Google sheets integration so big! It fills up the whole screen and I can’t access the buttons on bottom. It doesn’t move. It doesn’t shrink. I’m working on a laptop. I don’t have a 30 inch monitor.

    Reply

    1. Hi Israel,

      You may have a screen with a resolution below 1366 x 766. If that’s the case, you can just zoom out to display the content smaller.

      Reply

    1. Hi Dan,

      You can use GMass on multiple logged-in accounts on the same instance of Chrome. GMass is connected to each subscribed email address so even having multiple tabs of Gmail for multiple accounts, GMass can be used on each one without any issues.

      Reply

  464. Some of my Google Contacts have multiple first names such as Bill & Bonnie, since these people share the same email address.
    Currently, when I send out a GMass email using {FirstName|Friend}, only the first name appears. In the above example, only Bill will show in the email.
    Is there a way to include ” & Bonnie”?

    Reply

  465. Please can you show in the troubleshooting advice for trying to avoid Gmass disappearing the exact screens. I’m not getting the chrome extension add link that is illustrated according to your instructions. You say look for the gmass in the extension list. There by occurs the problem. I get a screen which says it’s available on Chrome, which I know already that it is available, but there’s no information about how it is available.
    Thanks for helping
    Julian

    Reply

  466. Hi ,

    Paid but my gmail with Gmass extension installed shows it is still in Free mode. What should I do to get to paid mode ? I have paid already .

    Reply

    1. Hi Mark,

      Upon checking, your subscription is already active on your email account. If you’re still running into issues, please contact our support team via the email address found in the article above.

      Reply

  467. Hi I have been using Gmass for the past 3 years without any problem.
    I am using 2 client’s Gmass account plus mine.
    I am having serious issues since a couple of months on all my accounts and tried all means. changed PCs, reinstall countless of times and support is not returning my emails.
    The problem is when i hit the Gmass button, i get a confirmation but the drafts are not created. I have tried all settings but no avail. Also when I upload in recurring campaign sheet, these new emails are not being processed. Where can I get support, I have 3 different accounts and will close all 3 if problem persist, thank you, Jean M. Wong

    Reply

    1. Hi Jean,

      You can contact our support team via the email address in the article above.

      Reply

  468. I kept clicking “send” since it was failing to send; does this mean I’ve sent duplicate emails?

    Reply

  469. I subscribe Gmass and Get an Email but I can’t send mail.

    I connect the Gmass chrome extension too

    Reply

    1. Hi Rabbi,

      We have limited coverage on weekends which is why you did not receive a response right away. The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails/day, while G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.

      There’s some more information about these limits here:
      https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

      Reply

  471. What the fucking support, no one can respond to my sending mail and also my comments and also not respond to my Facebook sending message…

    Yesterday I buy Gmass but still now not sending messages more than 50 email…Why not solve my problem.

    Reply

    1. Hi Rabbi,

      The limit you’re encountering is implemented and enforced by Google. If your account is a new G Suite account that hasn’t sent mass mail before, we recommend warming up your account to garner a good sending reputation with Google. By doing this, you would see this sending limit increase over time until you get to very close to or at the sending limit officially listed by Google.

      To do this, you would need to send smaller campaigns and gradually increase the total number of emails you send from your account every couple of days. If you start hitting against your limit, lower the number, if after a few days you do not hit against your limit, increase it even more.

      Keep repeating this pattern and you should be able to send at or very close to Google’s imposed sending limits for G Suite which is officially listed at 2000.

      If you want to circumvent this limit altogether, we recommend using an SMTP service such as Sendgrid or Mailgun to send your campaigns.

      Reply

  472. Will you kindly solve my problem? its already two days go I didn’t send mail more than 50 in my paid gmass. What’s your fucking problem otherwise refund my money.

    Reply

  473. Hi, I need help removing the tag at the end of my email campaigns that reveals I am using Gmass, AKA the tag that says “How this email was sent”. THis is really embarrassing and antithetical to the reason I purchased a GMass subscription which was to send a high volume of emails discretely as individual emails. Ironically, I didn’t seem to have this tag before purchasing a subscription. Please help me remove this, and if you can’t, I’d like a good reason why given that it wasn’t there before I purchased a subscription.

    Reply

    1. Hi Dylan,

      Please note that your subscription is on our Minimal Plan which includes the GMass Footer. You would need to upgrade to our Standard or Premium plan so that emails will not include the GMass footer.

      Reply

  474. i am trying to switch gmass from one gsuite account to another. How do I do this?

    JOHN@******.com to JOHN@************.co

    Reply

    1. Hi John,

      We’ve gone ahead and processed the transfer for you. Kindly reload your Gmail tab for the changes to take effect.

      Please note that you can also transfer your subscription from your email account by following the steps found here: gmass.co/g/transfer.

      Reply

  475. i am trying to switch gmass from one gsuite account to another. How do I do this?

    JOHN@**********.com to JOHN@**********.co

    Reply

    1. Hi John,

      We’ve gone ahead and processed the transfer for you. Kindly reload your Gmail tab for the changes to take effect.

      Please note that you can also transfer your subscription from your email account by following the steps found here: gmass.co/g/transfer.

      Reply

  476. How long does it usually take to reply to a support ticket?
    I sent one about 13 hours ago and it’s kind of urgent…

    Please help, I can’t connect my SendGrid SMTP even though the SMTP is working 100%.
    I get the message:
    “Uh oh, something went wrong. Here is the detailed error: General Exception A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 167.89.118.58:25 Try the SMTP Test Tool to troubleshoot the issue.”

    What can I do about this??

    Reply

  478. if i use gmass paid version using my regular gmail account how much emails will i be able to send per day please specify.

    and what are the other features in 19.95$ plan.

    anyone from your team can connect me please on
    [email protected] i need some help

    Thank You

    Reply

  479. I need some clarifications on Bounced mail list. I could see in my campaign reports a count, lets say, 100 bounced mails. But in the inbox, under the label, BOUNCES, I could find only 60. Does this mean, some mails are sent after some delay? Please let me know, which one should I follow. ‘coz I have to replace the bounced mail ids with alternate ones.

    Reply

  481. I use gsuite email and have standard gmass. so the limit should be 2000 email per day but am unable to send more then 1000 email after that the limit gets exceed and can’t even send an email to individual. please help on this

    Reply

    1. Hi Mark,

      The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular G Suite accounts are limited to 2,000. But other factors like the age of the account, the content of the Campaign, or reputation of the domain can affect your sending limit. This limit is at the discretion of Google, not GMass.

      There’s some more information about these limits here:
      https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/

      You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/

      We also recommend warming up your account by sending smaller campaigns and gradually increasing it over time until you get to or at least very close to the officially listed limit. This is so that your account garners a good sending reputation and slowly builds its sending behavior ( please note that an account may be limited to below the official limit if Google detects a sudden change in behavior).

      Reply

  482. I’m paying for the subscription and supposed to be able to send unlimited emails..ive only sent like 80 and it’s no longer allowing me to send anymore.. saying i’ve reached my maximum email..also, it only lets me send out mass 20 at a time..need help please

    Reply

  483. Please help. I purchased your subscription, and need to be able to send over 3,000 emails per campaign from this account without getting bounces or over the limit messages by google. I have a Guite account.

    We are a nonprofit corporation conducting an election campaign for workers here in our state, and need to be able to reach all of our contacts. Please help.

    Reply

    1. Hi Juan,

      The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.

      There’s some more information about these limits here:
      https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )  

      You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ ( https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ )  

      Reply

  484. We are a membership org which is primarily collecting money for charities.
    Been a client for a long time but this is turning out to be very expensive.
    I send no more than 2000 emails every 3rd or 4th month to our members and to get this working I now have to pay $15 per month to Sendgrid in addition to the GMass charges

    Reply

    1. Hi Tim,

      You could subscribe to GMass at the time you would need to use GMass, this way you won’t pay for the months you’re not using GMass.

      Reply

  485. This is the message I got when I hit the red button.
    Uh oh, something went wrong while sending. Here is the detailed error:

    General Exception Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index

    Reply

  486. Dear Support1.
    I tried 2-3 times but GMass Campaign Report: HelpingOrganizations Counter Covid-19 Negative Impact on their Businesses (1 recipients) is emailed instead of 244.
    2. Why am I unable to send to the other 243 receipients? 
    3. Also why am I unable to email to your support email address “[email protected]” as I am getting “Error – The address “[email protected].” in the “To” field was not recognized. Please make sure that all addresses are properly formed.” 
    4. Awaiting your urgent replies.

    Reply

  487. Ive written to support but no answer.

    I dont know what happened but initially I setup a debit which is not active now.
    But what DID happen is you have taken £11 out of my bank account and still I’m currently unable to use the gmass upgrade feature it keeps saying to upgrade.

    Thanks for charging me a one off fee then but not having access to the premium service.
    I can activate the premium agin but then you would have charged me twice in the month
    A charge on the 18 th may is for £11.

    Reply

  488. I also have an urgent question and still no reply yet for 5 days 🙂 I have a Gsuite account and I was using the free edition for Gmass. Because I am using a free account I have some auto follow ups that could not have been sent because I reached the maximum limit of 50. So now I am afraid that once I update my account (I want to update to a 20 euro plan), my prospects will receive all the remaining follow-ups at the same time. Is this true and if so how can I avoid this? Also can someone PLEASE answer me. I can´t continue with my campaign before I have an answer :). (And I find it important not to make mistakes with these things).

    Reply

    1. No, if the time for your follow-ups have already lapsed, they will no longer be sent. However, follow-ups that the total number of days have not yet lapsed will still be sent after you upgrade.

      For example:

      Campaign 1: Sent Friday at 5PM with 5 stages of follow-ups set at 1, 2, 3, 4, and 5 days after the original email.

      Let’s say that you’re hitting against the free versions limit for this example and you update today.

      This means that stages 1 and 2 will not be sent but stages 3, 4, and 5 will be sent according to the schedule.

      This is because 1 and 2 were supposed to be sent on Saturday and Sunday but since that has lapsed, it will no longer be sent.

      Reply

  491. HOLA; MARVIN

    HE REALIZADO LA CONFIGURACION DE SENDGRID A GMASS SINGUIENTO TODOS LOS PASOS RECOMENDADO POR GMASS, Y NO HE PODIDO LOGRAR LA CONFIGURACION, ESTA ES LA RESPUESTA QUE RECIBIDO A MÍ CUENTA DE CORREO DE GMAIL:

    No se encontró la dirección
    Tu mensaje no se entregó a [email protected] porque la dirección no se encuentra o no puede recibir correos electrónicos.

    POR FAVOR DE AYUDARME, GRACIAS.

    Reply

    1. Hi Jose,

      It appears you’ve inadvertently clicked on the regular blue Gmail send button which is why you received the bounce notification. This is because when you have an @gmass.co address in the TO field, when you click the red GMass button, it doesn’t actually send an email but instead processes the command to set the SMTP settings. However, since an actual email was sent, this is a clear indication that the regular send button was clicked which sent an email instead. Also please make sure that the username is set as apikey (no space).

      Reply

  492. Hello, I have a problem to configure an SMTP Sendgrid account for GMass, when I send the mail using the red button of gmasss, this message appears:
    Uh oh, something went wrong. Here is the detailed error: General Exception The SMTP server has unexpectedly disconnected.
    Try the SMTP Test Tool to troubleshoot the issue.
    She has also sent me an email to my tray with this message:
    Address not found
    Your message was not delivered to [email protected] because the address is not found or you cannot receive emails.
    This is the configuration email for the SMTP Sendgrid account for GMass:
    To [email protected]
    set

    SMTP Server: smtp.sendgrid.net
    Port: 25
    Username: API Key
    Password: **************

    PLEASE HELP THANK YOU

    Reply

    1. Hi Jose,

      It appears you’ve inadvertently clicked on the regular blue Gmail send button. Also please make sure that the username is set as apikey (no space).

      Reply

  493. regards; send the email again as instructed, I pressed the blue button and nothing works I already have more than 15 days in this, I send the email with the red button then with the blue one, with apikey with the password I do everything correct and nothing works for me keep sending this message:
    Address not found
    Your message was not delivered to [email protected] because the address is missing or cannot receive emails.

    Please help me, I have many days in this, I do everything well and I receive this message to my email mentioned above, thanks

    To [email protected]
    set

    SMTP Server: smtp.sendgrid.net  
    Port: 25
    Username:apikey  
    Password: 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  

    Reply

    1. Hi Miracle,

      Upon checking, your subscription is already active and have been used on the submitted email address.

      Reply

  495. i have sent countless emails to support and no reply.

    I keep being told by gmass softwqre that im currently free version and can onldy send 50 emails.

    However I did set up a premium account and its been 2 months you have charged me.

    I lost a whole month paying for nothing.

    YOu now need to deficit that or refund me.

    Reply

    1. Hi Amar,

      To which email address are you sending your emails to? Upon checking, we have not received an email to our support helpdesk from the email address you registered to make this comment.

      Reply

  496. also I had connected to gsuite and was able to send to OVER 50 on my first bulk i dont why it not letting me now.

    oh yh its keep saying i need premium that’s why.????? when i did sign up and charging me??

    I have direct debit and you are charging me for 2 months now sort this damn service or get me refund plus double for waste on my business.

    Reply

    1. Hi Amar,

      Upon checking, we’re not showing an active subscription under this email address (amovilk**@*****.com). Perhaps you had subscribed a different address?

      Reply

  497. sent 300 emails and then received an email from google that my 3 year old account was going to be banned.I have sent an email to support that has bounced.Not sure what to do as send emails is essential for me.

    Reply

  499. I have been worried. How can we have issue and no one to talk or write to as Support? We have sent over 4 mails and no reponse. our Premium is running and we cant spend a single email and no one to Help out.This is bulshit and crappy the worst Customer Service ever. CAN SOMEONE SETTLE OUR SERVER NOT CONNECTING FOR GODS SAKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply

  500. its amar im replying because this site is utter crap, as i left a reply and i realised it didn’t show up.
    so im replying that thread and giving a new comment so you get it.

    may email address is linked to amar*’ref******r.com not amo*****@gmail.com

    please kindly give me my 3 months refunds for this software not working.

    Reply

  501. How did i get into this mess for GOds sake. i keep complaining every single minute and my premium is runnning.

    I CANT SEND MAILS AS THE SERVER KEEPS DISCONNECTING. IF I CONNECT IT AND IN LESS THAN 3 SECONDS, IT DISCONNECTS

    this is 4 days now and I have been writing and no reply. this is razy!!!!!! can someone come to my aid for goodness sake.

    Reply

    1. this product and customer service is bad. soon this will go down I dont see why they should carry on and ajay keep our money.

      Reply

  502. I accidentally purchased the subscription under the wrong email and according to your blog you need the GMASS email integration in order to request the transfer. I cannot add GMASS to my yahoo so please advise how to transfer this to the correct email address?

    Reply

  504. Hi,

    How do I change my email address from one email account to another ? I signed up using an email address that I no longer use and want to change it.

    Reply

    1. Hi Lee,

      You can transfer your subscription from one account to another by following the steps found here: gmass.co/g/transfer.

      Reply

  505. hola
    e escrito barias veces ya que hice una compra de unos de su paquete y aun no se me a activado
    deseo saber que pasos seguir
    espero tu respuesta

    gracias

    Reply

  506. I have a paid account but i am facing problem while sending emails. After sending 10 emails an error occurs Limit exceed. Everyday i am facing that issue. Kindly resolve it as soon as possible.

    Reply

  507. We have a paid account and set up a campaign, went out fine, However it was deleted from GMASS Scheduled and now we can’t turn it off or pause it as instructed. Seems to be running in the background. What do we do?

    Reply

  508. Hi,

    I just want to be sure about something. I bought a 10.000 emails list, whats would be the restrictions attached to send information to these emails? My Gmail account is completely new, but I want to subscribe to one of the monthly plans. How many emails am I going to be allowed to send? There are any restrictions related to the kind of emails that I bought?

    Thank you!

    P.S: This is not the account that I am going to use for the campaign. Like I said before, it will be a brand new one.

    Reply

  509. Hey Marvin,

    I tried transferring my subscription from one account to another by following the steps found here: gmass.co/g/transfer. Which I believe I did. However, my new email account says I’m still in the free account. Please help 🙂

    Reply

  510. Hi Support,

    I am sending emails from a connected Google Sheet.

    The sheet is tracking, the open, click rate, and so on….that’s a great feature!

    I am trying to find a way to check all the recipients’ emails that have already been sent? I searched the blog, but I cant find anything on this topic (unless it is there and I didn’t find it, please share the blog post)

    Is there a way I can track this as well on the sheet or any other way?.

    Many thanks,

    Niaz.

    Reply

    1. Hi Niaz,

      The downloaded campaign report will only list emails actually sent. So if they are listed in the campaign report, GMass had sent an email to them. However, since Bounces and Blocks happen after the email is sent (which is the response from your recipients’ email server why the email was not delivered), they are still in your “sent list” since an email was sent to them (but led to a bounce or block), you can remove those addresses found in your Bounces and Blocks list which will give you the total recipients who have been sent an email which did not result in either a block or bounce.

      Reply

  511. I sent a campaign with a specific image and then I sent an email with a different image and now when I open the original campaign it has the image from the second campaign. How did this happen?

    Reply

  512. hi,

    if i subscribe to a paid team plan, can it only be used on 1 gmail address with multiple users.

    e.g. i have 2 separate emails @gmail.com and @gmass.com. if i sign up for the team account with 5 users, am i able to have 3 users on @gmail.com and 2 users on @gmass.com?

    Reply

    1. Hi Richard,

      Yes, team plan members do not need to be from within the same domain so you can have any combination of members spread across your different domains or email service providers.

      Reply

  513. I have 2 gmail accounts, I mistakenly installed GMass on the wrong account. How can I transfer it from one account (that has no need of it) to the other (that has great need of it) without purchasing it again? Thanks!

    Reply

    1. Hi Susan,

      Please see gmass.co/g/transfer. If you need further assistance, please contact us via the email address in the above article.

      Reply

  514. How do we delete old email templates? For example, I want to delete my first very gmass email campaign template, how does one do this?

    Reply

    1. Hi Sohail,

      Unfortunately, the templates are automatically populated with your past campaigns with the most recent ones at the top. At this time, we do not have the option to remove/edit this list however, it is something we’re looking to add in our roadmap ahead.

      Reply

  515. Hey,

    I bought a subscription but my email accounts all still say I’m using the free version.

    I sent an email and am awaiting a reply.

    Could someone help me?

    Reply

    1. Hi Henry,

      We’ve responded to your ticket. Please check your mailbox as we’ll need to do a reverse lookup to find out what happened.

      Reply

  516. Hey,

    I bought a subscription plan but all of my emails say I’m using a free account. My banking app says I bought it but I didn’t receive an email confirmation.

    I sent an email and am awaiting a reply.

    Could someone help me?

    Reply

    1. Hi Henry,

      We’ve responded to your ticket. Please check your mailbox as we’ll need to do a reverse lookup to find out what happened.

      Reply

  517. There is no greater joy than having a financial freedom with the help of Freeman who helped me, I traded $5,000 USD and got $48,500.00 USD total profit back within 7-8 working days. Thank you very much for the support Ma’am.. Why wasting your precious time online looking for a loan? Contact him now at —
    Thanks .

    Reply

  518. Dear Team,

    I want to cancel my paid subscription, I have tried each any every step of your cancellation instructions, but unable to cancel the subscription.
    When I send gmass button for sending email, it is showing an error message ‘General Exception: You don’t have any address in your to line’
    Please resolve this issue.

    Reply

  519. I sent an email yesterday to your support department and I still haven’t heard back. When will you go over to live chat and how long do i have to wait for a reply to emails?

    Reply

  520. Error – The account cannot subscribe to GMass. It has been flagged for abusing our system. If you think this is a mistake, contact our Support team.
    It is a mistake from your end because I did not even sent more than 10 emails till now and you cancelled my subscription and flagged for abuse.
    Kindly, look into this and resolve this issue.

    Reply

  521. No Reply Still for this EMAIL ?

    Date: Fri, 17 Jul 2020 at 12:07
    Subject: Subscription
    To:

    Hi,
    Why payment got Auto debited, where we never wanted to happen.,Kindly let me know how do we ensure its not Auto Debit,We were planning to go with Annual Subscription.
    Kindly revert us, 
    1. How to upgrade subscription to annually
    2. How to turn off Auto Debt  

    Regards
    Rajesh Kumar B
    Email: [email protected]

    Reply

    1. Hi Rajesh,

      We’ve responded multiple times to your tickets. The last email was sent Tuesday with our first reply on Jul 17 04:45 GMT

      Reply

    1. Hi Rajesh,

      Upon checking, one of our support team members has responded to your inquiry regarding your subscription. Please note that when subscribing to a GMass Subscription, you are subscribing to a recurring subscription which will automatically renew unless canceled. You may subscribe to GMass and cancel so that your subscription will not auto-renew but you’ll still be able to use your paid subscription until its renewal date, at which time, it will automatically be demoted back to the free version.

      Reply

  523. I send Gmass mail to about 350 club members. All of the emails sent to members @optonline.net or @optimum.net come back “The response from the remote server was: 554 5.7.0 Spam detected. Message contains objectionable content – mail from host 209.85.166.41 denied – 02” This has occurred multiple times.
    But if I send a standard individual email to any of these members it goes through fine. Not sure if it is relevant, but our club’s internet provider is Optimum.

    Reply

  525. Hi

    Is there a way to create and send an email campaign of say 3 to 4 emails over a week or two. I looked at the scheduling option but it only allows you to send the same email like a remainder email to the same people.

    Reply

  526. By mistake, I have entered the wrong mail ID while upgrading. Instead of @gmail.com, I have entered @gmil.com please let me know what can I do.

    Reply

  527. Hi Team GMass,
    I am currently subscribed to GMass Minimal Plan. Still I got another email saying I need to subscribe to gain full access otherwise will be capped at 50 email/day. Can you please cross check.

    Thanks
    Best,
    Nilesh

    Reply

  528. I have 100 gsuite users/accounts but with 20 different domains. Do I have to pay separately for all 20 domains or can I pay for 100 gsuite users ? Please advise

    Reply

  529. DEAR TEAM,
    I WANT TO CANCEL MY PAID SUBSCRIPTION.
    I WAS CHARGED LAST THREE MONTHS WITHOUT ANY REASON.
    BECAUSE I NEVER EVER SUBSCRIBED GMASS.
    WHEN I WAS INFORMED I WAS TRIED TO CANCEL AND I FOLLOWED THE PROCEDURE HERE MULTIPLE TIME BUT I FAILED.
    EVERYTIME RESPONSE TO ME THAT IT WAS A FREE ACCOUNT.
    PLS. MAKE IT POSSIBLE TO CANCEL SUBSCRIPTION

    Reply

  530. I purchased a team plan and I added the team also. But not when I am trying to “view” the team, it is showing that I do not have any plans.

    Can you check?

    Reply

    1. Hi Pragyesh,

      We’ve responded to your ticket. Kindly check your email for our support team’s response to your inquiry.

      Reply

  531. Hello
    I have a gmail GMASS account and a regular gmail email. I paid $19.95 a month for gmass and limit to 500 a day. Today I tried to send an GMASS email to 176 ppl and it gave me an error message I have exceeded. I have only tried to send 176 today. Now I cannot use my regular gmass or gmail at all. Not even a single email. I am so concerned as my son is in Europe and I cannot reach him. I have no email. What do I do? Cancel GMASS, how to I contact GMAIL. Nothing allowing me to email outbound.
    I have had this gmail account for 8 years.

    Reply

  532. I sent my first gmass email out today with only 10 recipients. It went through OK. Later this morning I sent another gmass email out with only 17 recipients. It would not send and I got your pop up page telling me to select a paid plan because I had exceeded my 50 per rolling 24 hours.
    Thats a total of only 27!!. What gives?

    Reply

  533. Hello. I have been sending a group email once a day for the last 5 months. I created a group of recipients via the normal gmail program. There is a total of 117 recipients.When I send the email I BCC this group so as not to share email addresses.
    Two days ago I received a bounce back email from every address advising the email had been blocked and quoting a the issue 69585.
    I tried again yesterday and all was ok
    Today I tried and am back to the same message ref 69585

    I can’t find any way to get help. I have looked at GMass as a solution and it appears that for my purposes I can pay $8.95 per month to solve my problem. Keeping in mind the email is sent daily with an attachment to approx. 117 people. Can you confirm this is the best way to go and any other relevant details.

    Reply

  535. I’m having the same problem azs this person above: “Hello. I have been sending a group email once a day for the last 5 months. I created a group of recipients via the normal gmail program. There is a total of 117 recipients.When I send the email I BCC this group so as not to share email addresses.
    Two days ago I received a bounce back email from every address advising the email had been blocked and quoting a the issue 69585.
    I tried again yesterday and all was ok
    Today I tried and am back to the same message ref 69585
    I can’t find any way to get help. I have looked at GMass as a solution and it appears that for my purposes I can pay $8.95 per month to solve my problem. Keeping in mind the email is sent daily with an attachment to approx. 117 people. Can you confirm this is the best way to go and any other relevant details.”
    What gives?! Very frustrating. I feel cheated. Google touts that its email groups can hold up to 500 addresses. Yet my mass emails — never to a group larger than 500 — started bouncing with “blocked” messages.
    Went to the trouble of setting up Gmass, with the understanding that I’d be limited to 100 emails a day. I almost *never* send more than one email *per wk.* to my group. Sent an email using Gmass for the first time today, only to be told, via autoreplies from Google, that I’d way exceeded my max — I take it each group recipient’s email counts as one out of the 100, putting me ~400 over! You should live up to your up-to-500 group members claim — I’ve been sending to my ~500-member group for ~4 yrs. with no problem — and allow me to go back to sending emails to Gmail groups!

    Reply

  536. Hello, I hope you are doing fine. I have a question about sending out emails without getting blocked. I still do not understand completely how many emails I can send out every day in a GMASS campaign without getting blocked on my server/domain. 
    I have a list of 800 contacts and I want to know how many I can send out every day (with a sequence of 4 steps) without getting blocked. Can I send out 50 new contacts every day for example? 

    Reply

    1. Hi Mariposa,

      We highly recommend sending smaller campaigns at first until you establish credibility. Once you have full sending capacity, it doesn’t negatively affect your account, but especially at first this is important to avoid flagging the spam filters.

      Reply

  537. Hello,

    I did a mistake instead of putting my email address I put another email, please how can I change it or switch it to my email address?

    Reply

  538. Hi ,

    I have a GMASS Subscription for one email account and now would like to transfer it to another Gsuite account. When I added the Gmass to second account it read as Free so I can only send 50 emails max . How can I switch it to the second email so I can send more emails sing Gmass ? Kindly help.
    Note: I sent an email to support but till now no reply !

    Reply

    1. Hi Ramakrishnan,

      Please see gmass.co/g/transfer on how to transfer your subscription to the other account.

      Reply

  539. Olá
    Gostaria de um suporte, não sei por que, mais algumas pessoas não estão recebendo meus emails em massa, esta dando o erro de “Notify”
    Aguardo urgente o contato, pois trabalho muito e preciso desse suporte.

    Reply

  540. What is happening with gmass? email verifier is gone? I’m a paid user. then I’ve tried sending emails via SMTP, emails was sent, gmass notification says, but no emails arrive at my test emails?

    Reply

  541. In section B2 of this page https://www.gmass.co/blog/email-group-gmail/ I find it necessary at times to refresh the browser before a newly created mailing list name will appear in the dropdown box. Please add that info for other people who want to know how to get the job done. It would have been very helpful to me had that been included in the info, and I’d like to make the info more helpful for others.

    Reply

  543. Suddenly I can no longer input my own Subject line. The system keeps reverting back to
    “Replace this subject with your own”:):):):):):):) and it adds a new 🙂 (not an emogi) every few seconds. How do I get my own subject inserted SO I CAN CONTINUE WITH MY CAMPAIGN?????

    Your clock says 7:49pm when it is 2:49pm in Dallas, Texas where I am. Are you in Iceland?

    Reply

    1. Hi Wayne,

      Please contact our support team gmass.co/g/support so we can assist you directly.

      As an added note, GMass uses GMT time for all campaign-related times.

      Reply

  544. I emailed support and still haven’t heard back which is upsetting. I purchased a plan with ya’ll last night under [email protected](my business gmail) and everything was working just fine, I wake up this morning and go to use gmass and its now saying that all functions have been disabled due to “abuse”??? What abuse??? I just purchased this thing yesterday and now i cant even use it??? What is going on?? Either fix it or give me a refund!

    Reply

    1. Hi Dora,

      It appears that you sent a campaign with a subject line that matched commonly used subjects by spammers. We’ve resolved this on our end but please refrain from using just “Order Confirmation” as your subject line.

      Reply

  545. I just signed up and paid for a membership last night only to wake up to a disabled account for no true reason this morning? I’m very upset because it seems like y’all already charged my card but I’m not able to use the features I paid for. I’ve emailed y’all and haven’t heard back, I’ve also tried commenting on here before but I still don’t see my comment. Either allow me to use the features I paid for or give me my refund!! What is going on?!?!

    Reply

  546. Hi guys can you help me please my email has been flagged as spam after i sent to many emails can you fix it please

    Reply

  547. I had around 8-9 emails under different domains where I just deleted the domain and gsuite account but forgot to unsubscribe from Gmass before deleting the domains and gsuite.

    Will there be auto recurring charge monthly if i forgot to do that or because the email account is deleted entirely the gmass is also automatically cancelled?

    Please let me know asap.

    Reply

  548. have been sending just 2/3 mails per day

    will start marketing campains after 3 months now

    till then want to cancel the paid subscription and switch to free one

    understand that we can send 50 mails free per day , right, please confirm

    thanks

    Reply

  550. Hi
    I want to know if i can use my private email to send email leads to contacts.

    Also, if i use Gmass to send emails, will contacts receive mail in their inbox or spam?

    Reply

    1. Hi Ken,

      You can use a G Suite email address using your own domain or your free Gmail account with GMass. Deliverability would depend on your account’s sending reputation, content, and among other factors. Please see https://www.gmass.co/blog/spam-solver-tweaks-emails/ for our Spam Solver tool so you can tweak your emails prior to sending to get the best performance out of your email campaigns.

      Reply

      1. What will be the from address in this case which is viewed by the recipient? I have a corporate email address but it is not a G Suite account.

        Reply

        1. Hi Kiran,

          The From address would be your own email address or the From/Alias address you selected in your compose window when you were drafting your email

          Reply

  551. Hi ,

    I have normal Free Gmail ID account.

    As my business is new and i want to send multiple mail per day for marketing.

    What is the pricing per month/year in india with sending limitation.

    Reply

  552. Hello G Mass Team

    You have explained on your website that we can send 500 emails daily from our regular Gmail account via G Mass but when I used your service I got the message “Your daily sending limit There are only 50 emails “Can you solve my problem?

    Reply

  553. PLEASE CAN YOU TRY TO MAKE THE AUTOMATIC MONTHLY PAYMENT, I HAD PROBLEM WITH THE CARD BUT I ALREADY SOLVED IT, THANK YOU

    Reply

  554. Hi Ajay,

    I am facing two issues after the successful completion of GMASS Campaign. Please help me resolve them.

    1. After my First mail, there is a response like:
    The response was:
    Message rejected. See https://support.google.com/mail/answer/69585 for more information.

    2. You have reached a limit for sending mail. Your message was not sent.

    I am using an fREE version of GMASS and was planning to get its premium version after the FREE trial test.

    Hoping for a quick response.

    Reply

  555. Hey gmass I’ve trying to connect my email address with gmass but the “signup for gmass” butto just doesn’t respond! I ve tried uninstalling and installing multiple times, tried different Gmail account, heck tried even different browers but the button doesn’t work and I can connect my Gmail account to gmass, just the buttons show up but as I click it at says “sign up for gmass”

    My subscription was on Gmail account but it got banned so Ive been trying to connect to a newer account but failing!

    Please help!

    Reply

  556. How do you send a custom follow up email?

    Hi. This will be my first mass email and I am confused about the Auto Follow up Feature. It says “Send custom message above original:” hit the + sign and opens up another email form. I filled in the information properly for a follow up, but what happens next?

    Also, I am assuming that once both original and follow up are sent, it becomes available in the dropdown list as a template for future use?

    Thanks,
    Pat

    Reply

    1. Hi Akinwale,

      Please check to what email address you sent your refund request to as we’re not showing any tickets coming from the same email you used for this comment.

      Reply

  558. Hi,

    I have a free account, so i can send 50 emails a day. As I tried to send 50 I received message to upgrade although I used these feature without any problem in the past. i have done one thing different. I used the spam solver before sending. please help

    Reply

  559. thanks for the reply, i have been trying to send an email to [email protected] but it’s not going through Please what process should i follow to get the refund. I will like to read from you as soon as possible. REGARDS.

    Reply

  560. Thanks for the reply, I have been trying to send an email to [email protected] but not going through. Please i will like you to process the refund for me or you should suggest the best way for me to get the refund I will like to read from ou as soon as possible. REGARDS.

    Reply

  561. Hello –
    I want to send one email content body to over 3,000 recipients. I want it to be like BCC so recipients cannot see each other’s addresses. Can I do this with GMass in a 24 hour period or does the 500 recipient limit apply? I cannot find this in the existing questions. Thank you. Erik

    Reply

  562. Hello, I´m sending up to 3 campaigns per week but i receive an enourmous amout of GMass Campaign Report emails… several went direct to trash can (I don´t know why) and the information between them are not sensibly different…

    Is there any way to set the drequency of that emails in order to be actually readable/useful?

    Other email reports as Open, Bounces, Block, Delays, Replies, Unsuscribes, works as expected.

    But the ‘GMass has sent xxx emails’ and the ‘GMass Campaign Report’ are just too much emails and get lost all around the folders.

    Reply

  563. Hello. In my spreadsheet, i have name, last name email, and parragraph. Everyting is going in the email, with exception of the parragraph. I need Help.

    Reply

  564. I entered my credit card information and it took the amount from my account but it failed with an aspx error after. I cannot send any campaing more than 50 that means you never changed my account to a paid one.

    Reply

  565. Hello,

    Just bought gmass and curious to try it. However, can you tell me please if 1. I need to keep chrome open in order for it to work and 2. do I need to keep gsuite tab open? Cheers

    Reply

  566. Hi,

    I just have a couple of questions, but to give you an overview, I am a VA and my client asked me to work on GMass for his client’s emails. Gmail doesn’t have the option to sign out to a single account but instead it will ask me to sign out to all. The thing is, I’m getting problems because I reached the maximum account already. (If this scenario can be sorted out with google, a lot of people would be happy..just saying lol)

    So first, I’d like to know if there is a way where my client can see the campaign reports of his clients on his end. (Before I sign out to all accounts. So that, I don’t have to manually get inside his client’s account and check the reports. And at the same time, I can proceed to my other tasks for his client’s email setup and it’s not a good move especially to those accounts that has 2FA turned on)

    Second, whenever I checked the campaign reports, there are bounced emails because some emails do not exist anymore, some have blocked his client’s email, and so on. I would like to know if there is a way we can exclude those that bounced and blocked if we ever make a new campaign.

    Thanks!

    Reply

  569. On Monday, October 26, 2020, I signed up for GMass with a second email address I created: [email protected] and paying something like $12.95 per month. I had previously signed up for GMass with my first email address: [email protected] and am paying something like $8.95 per month. I wish to CANCEL the GMass account for my [email protected] account and want you to STOP charging my Discover credit card for that one GMass account ONLY. Can you confirm you can do this? Can you confirm this has been done. Can you confirm I will, going forward, only be charged the $12.95 per month for my cpwceblast@gmailcom? Maybe, you could even be so kind as to REFUND me the recent charge of $8.95 that was charged for the coming month to my Discover Card? Thank you, Corinne Moore. Friday, 10-30-2020.

    Reply

    1. Hi Corrine,

      Upon checking, it looks like you’ve already canceled your subscription under [email protected]. We’ve also gone ahead and issued a refund for your most recent charge for GMass back to your Discover. Please note that it may take 5-10 days for the refund to reflect in your bank statements, depending on your bank.

      Reply

  570. Hi Gmass Team,
    I’m receiving a limitation (added below) error while the daily sending limit is not completed. how to solve this?

    You have reached a limit for sending mail. Your message was not sent.

    Reply

  571. How can I provide both the HTML and Plain Text alternative content in the same campaign template so that appropriate version is shown to the recipient depending upon the configuration of their email client?

    Reply

  572. subscribed to the premium $89 plan using paypal assuming that the unlimited access was for unlimited gmails. however this isn’t correct and I’d like to cancel and refund the payment made through paypal. [email protected]

    Reply

  573. It has been brought to my attention that you have been double billing my account since June of this year, 2020. How do I seek an immediate refund with starting a dispute with my credit card company? I am assuming this is an error and not intentional.

    Reply

    1. Hi,

      Please contact our support team using the email address in the above article. This is required as we would need to verify some additional information regarding your payment method.

      Reply

  574. This really sucks. How do you create an email campaign? How do you link to sheets? How do you do anything with this stupid system? There is no help anywhere. I want my freaking money back.

    Reply

  575. I was reading some of your posts on this internet site and I conceive this site is rattling informative! Keep on putting up.

    Reply

  576. I wish to share with you, prior to writing any review, that we encountered several problems with using the product. The most common one, is that for some reason, not all the addresses in the sheet appear in the email. Second, which started today, none of the addresses are showing, and the email is sent with 0 participants. I hope you can assist me.

    With appreciation,
    Amichai

    Reply

  577. I tried to set up a scheduled email using a spreadsheet that included 300 recipients and received an error message stating the free version only allows 50 per 24 hours.

    When trying to send an email with only 50 I still received the same error prompt even though I am following the mentioned guidelines. Is there away to avoid this issue?

    Reply

  578. I have tried many times to cancel an incorrect scheduled GMass Campaign. There is no email in the draft section but it keeps sending. Can u please cancel the Campaign ID: 8519100 ASAP

    Reply

        1. Hi John,

          That is a campaign report. This is based on what has already been sent. As previously mentioned, this campaign last sent a batch on November 18 and has not sent any emails since. You are receiving campaign reports because even though your campaign has been canceled, you may want to receive analytic data on emails that were already sent.

          Reply

    1. Hi John,

      No, it is not. The campaign report you are seeing is a report of analytic data for emails that have already been sent for that campaign.

      Reply

  580. please refund my money you people is cheater
    i have g suite but only 600 mail send still over 24 hour no one help us
    if you cant send 2000 daily mail why you are charging for us
    fake application

    Reply

  581. I subscribed GMass package “Premium 19.95 / month”. But the GMass limited the emails sending limit max 500. I think you offered unlimited use, Am i right? Pl solve the issue asap.

    Reply

  582. Hi–great product and a huge help. Good documentation, too (if you read it; some folks don’t seem to have done so). I’ve sent several campaigns, and am mostly satisfied; a couple of puzzles though. One is this: I have a Google Sheet (“2021 Renewal Reminder 2”) with 64 entries plus a header, for 65 rows. When I generate a campaign, only 63 show up, and for the life of me I can’t find anywhere which one is missing without going through the whole Sent folder: tedious when a quick look at a pertinent GMass Report would solve it.

    Moreover, only 57 of the 63 were sent because of 6 bounces, but when I look at the GMass Reports/Bounces folder, it’s empty. So which additional 6 weren’t sent? What did I forget or miss in the Guide?

    My platform is Windows on a PC, and I’m using Gmail from Chrome.

    Reply

    1. Hi Paul,

      I have a Google Sheet (“2021 Renewal Reminder 2”) with 64 entries plus a header, for 65 rows. When I generate a campaign, only 63 show up:
      You may have an address that shows up twice that’s being automatically deduped by GMass. You can set GMass to ignore duplicates under the Optional Settings when you first connect your Sheet.

      So which additional 6 weren’t sent?
      In your GMass reports, you should have 2 separate links for the bounces line item. The first one is to download the bounces for that campaign only (this is the 0 bounces you’re seeing), however, your account may have other bounced addresses from your other past campaigns which are being suppressed on this campaign. You can click on the second link to download ALL bounces across all of your campaigns to get those addresses.

      Reply

  584. Can I use GMass in conjunction with QuickBooks? Once a month I send a mass mail out of statements using the QuickBooks statement emailing function. QuickBooks my Gmail account. Is there a way to set up QuickBooks to use GMass account instead?

    Reply

    1. Hi Denna,

      Unfortunately, not directly. However, if you’re able to export your account statement data into a Google Sheet, you can connect that Google Sheet to GMass and create a recurring campaign based on new rows. This way, you can just fully automate the sending of those statements every time Quickbooks updates that same sheet with new rows.

      Reply

  585. My Sendgrid account is no longer active. Kindly disassociate Sendgrid from my Gmass or provide its procedure so I can do it myself.

    Reply

  586. I am being charged every month for USD 20.40 under “GOOGLE*GSUIT UEETHAIL” but I could not remember which account I signed up with. Could you please help? thanks.

    Reply

    1. Hi Somchai,

      That charge is not from GMass. Charges for GMass will contain the word GMass in it. Looks like this is a charge for a Gsuite account subscription.

      Reply

  587. Hi dear Sir/Mam Namaskar

    Actually we want help for send the bulk mal within 500 to 1000 daily can you help me, Actually we are sending the mail by Gmass but not send and go the drafts. please help me emmediately.

    Thanks and Regards.

    Reply

    1. Hi Richard,

      Please contact our support team via the email address in the above article so we can assist you directly.

      Reply

  589. i just wanted to know why the reason why my Gmass was flagged?. and also why the payment was refunded?. is there any way that we can subscribe the premium in gmass and continue sending emails using gmass. thank you

    Reply

      1. Hi Marvin. I posted on 8th January if you see below. Would you be able to respond or help me in any way please?

        Reply

  591. i have a paid account and encountered sending errors for 2 days, reset not working and support tickets (#42399 #42427) not answered

    please help fast!

    Reply

  592. hello. i am trying to cancel my gmass account – i have been getting debited this money for months now without using it and was unaware it was costing me money. i cant get into the account i registered it under and when i tried to cancel from another gmail account it would not let me. i hit the send by gmass button and entered my old email as the subject line but still this did not work. can someone please help me? thank you

    Reply

  593. re ” hello. i am trying to cancel my gmass account – i have been getting debited this money for months now without using it and was unaware it was costing me money. i cant get into the account i registered it under and when i tried to cancel from another gmail account it would not let me. i hit the send by gmass button and entered my old email as the subject line but still this did not work. can someone please help me? thank you ”

    i should say the email i set it up under was [email protected] – i tried cancelling from [email protected] but have had no luck. please could you help me?

    Reply

  596. Ajay, This is Wayne Warren looking for help connecting my new email address you set up with my old Gdrive or do I need to create a new Gdrive?

    Reply

    1. Hi Wayne,

      Please contact our support team directly by emailing us in the email address in the above article.

      Reply

        1. Hi Pete,

          We do this so that our helpdesk email address is not repeated multiple times to avoid it from being scraped. We’ve had instances that our helpdesk email was bombarded by spam, guest inquiries, and other questions unrelated to GMass support and we found that not repeatedly mentioning our helpdesk email in any of our responses helped prevent such instances. We used to have our actual helpdesk email address repeated in many of our responses but have since removed them referring to it through this article instead.

          Reply

  597. Yes thsi send grid grosly expensive and their better options out i use gmass
    to build my list using another responder i paid yearly for i mean spare 500 emails a day throgh
    gmail the got join send grid come on who u kidding

    Reply

    1. The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.

      There’s some more information about these limits here:
      https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )  

      You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ ( https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ )  

      Reply

  599. I keep receiving charges of $19.95 every month but when I try the ‘new way of canceling’ my settings says it is a free account….. this is the only email I have used so why do I keep getting charged?

    I tried the ‘old way’ of canceling back in October but for some reason that didn’t work either. I need assistance because I cannot stay in this trap forever. And can I PLEASE get my $59.85 back??
    ᐧ

    Reply

    1. Hi Roland,

      Upon checking, you had a subscription under a different email address under the same domain. The reason why you are seeing your account is a free account, is because the email address you are trying to process the cancellation on does not have the active subscription as it is on a separate email account.

      Reply

  601. Hi Marvin & GMASS Support,

    I keep on hitting my sending limit every day, I don’t even send 2000 emails per day. I have a G-Suite account.

    How can I permanently resolve this issue?. I do not know how to install a Sendgrid account. This looks very complicated to me.

    Pls guide me step by step. I am using G-Suite and on average sending 400 to 600 emails per day.

    I want to increase the number of emails upto 1500 to 1800 per day. But this limit keeps on hitting me every day.

    Pls provide me a permanent solution.

    Reply

  602. Hi Marvin and all the GMASS Support,
    I keep on hitting my sending limit every day, I don’t even send 2000 emails per day. I am using G-Suite and on average sending 400 to 600 emails per day or sometimes 600 to 800. Still hitting the sending limit by Gmail. I am unable to understand.

    Also, I want to increase the number of emails upto 1500 to 1800 per day. But this limit keeps on hitting me every day.

    How can I permanently resolve this issue?. I do not know how to install a Sendgrid account. This looks very complicated to me.

    Pls guide my step by step. Kindly provide me a permanent solution.

    Regards,
    Zeeshan

    Reply

    1. Hi Zeeshan,

      The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.

      There’s some more information about these limits here:
      https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )  

      You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ ( https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ )  or you may also apply to use our Sendgrid account instead: https://www.gmass.co/blog/use-our-sendgrid-account/

      Reply

  603. Hi GMASS Support,
    I keep on hitting my sending limit every day, I don’t even send 2000 emails per day. I have a G-Suite account.
    How can I permanently resolve this issue? I do not know how to install a Sendgrid account. This looks very complicated to me.
    Pls guide me step by step. I am using G-Suite and on average sending 400 to 600 emails per day or sometimes 600 to 800.
    I want to increase the number of emails up to 1500 to 1800 per day. But this limit keeps on hitting me every day.

    Pls provide me a permanent solution.

    Regards,
    Zeeshan

    Reply

  604. I’m trying to use the conditional email feature with (2) “if, then” sequences but there seems to be a big “white space” when the second one is triggered (almost as if it leaves the space where the first “if then” sequence would have gone. How can I make it so that doesn’t happen?

    Reply

    1. Hi Ryan,

      Please contact our support team using the email address in the above article. Please include the campaign ID of the campaign you’re referencing to where you encountered the issue described so we can check to see exactly what happened to the data being pulled.

      Reply

  605. I am trying to set-up tracking with my domain name from Namecheap. Do I place the x.gmtrack.net in the “value” area and what would I input into the “host” area?

    Reply

    1. Hi Richard,

      Yes, x.gmtrack.net needs to be in the “value” field.

      The HOST can be any alphanumeric string you want to use which will act like the subdomain for the domain you’re using. For example, if I have the domain marvinthemartian.com and I set my CNAME with the following details:

      TYPE: CNAME
      Host: track
      Value: x.gmtrack.net
      TTL: max or highest available option.

      Then my tracking domain will be track.marvnithemartian.com

      Reply

  606. just started using gmass and i have uploaded three sheets to my google drive bt gmass is only showing two sheets and i want to send the third sheet…
    please help ASAP as i have to send the mails in today itself

    Reply

  607. Hellow I just created a CName record for my new domain that directs to x.gmtrack.net. I tried to test if the new tracking domain that I have created is working perfectly by searching for the new tracking domain on my browser as explained in your blog. But after repeatedly searching for it on my browser, I kept on seeing this error message that says: Bad Request – Invalid Hostname
    HTTP Error 400. The request hostname is invalid. Please what can I do? Does this means the destination>x.gmtrack.net. is invalid??

    Reply

  608. Hi There,
    I hope you are doing well. I would like to request an invoice.
    In November 2020 I subscribed to the Gmass premium and was billed $19.95 per month. However, after a month I have unsubscribed and I can´t find – See invoices Button in my account settings.

    Reply

    1. Hi Martin,

      Since this would entail providing financial details, please contact our support team using the email address in the above article so we can assist you directly with your request.

      Reply

  609. Hi Marvin / G-Mass Support,

    2 of my very important campaigns were supposed to sent Auto-Follow ups. But nothing happened on the Auto Follow up schedule Days. No Auto Follow-ups sent at all.

    Pls help how do I get these Auto Follow up going??. I have check all the setting everything. But no clue what did I miss? I have been running campagins with 4 Stage auto follow ups successfully.

    But These 2 campaigns only showing ” NO AUTO FOLLOW UPS SENT” when I check my all their campaigns status.

    Reply

  610. Hi GMASS Support,

    I’m getting automatic Gmass charges on my credit card every month for US$12.95, so I must have an active account. But I could not remember the Gmail/GMASS account that I signed up with GMASS, hence could not send an email to request support.
    Can you confirm the account I have the GMASS? I would like to transfer it to a new account and upgrade it to an annual payment plan. Thanks.

    Reply

  611. Hello Team,
    My campaigns are getting delayed today. Is there a reason behind it?
    Usually when I start my campaign by Monday 3pm IST, generally it gets completed by 5pm at the max.

    Reply

  612. I have no idea how to get support to respond to me. I have never had this problem before. The AES server was giving me a non connection error. It has been over 42 hours since I put the support ticket in. All I received was the automated response from zendesk.

    Reply

  613. Sent two emails to some gentlemen 9th Jan’ 2021 through gmass. They say they have not received.Please confirm if these two emails were delivered.

    Thanks

    Reply

    1. Hi,

      Upon checking, one of our support team members have responded to your email ticket directly. For faster response time, please use the email address in the article above to contact our support team directly.

      Reply

  614. I just posted something on this site trying to get ahold of someone to help me cancel my subscription and I no longer see the post. Please respond as my account is being charged and I no longer wish to use GMass.

    Reply

    1. Hi Raymond,

      Upon checking, we responded to your email request for cancellation. Since you were requesting from a different email address than the one subscribed to GMass, one of our support team members responded to you to verify ownership of the subscription before we can actually canceled. However, we did not receive a response and could not verify ownership of the subscription.

      Reply

  615. Hi.
    I will no longer use Gmass services. I only needed one campaign. I forgot to cancel my subscription and it has charged another period. Can I have my subscription canceled and my money back?

    Reply

    1. Hi Adam,

      Please contact our support team via the email address in the article above preferably from the same email address as the one you have subscribed to GMass so that we can verify ownership before we can process the cancellation.

      Reply

  616. Hello, my name is Lourdes, I would like to purchase the GMass for an Education Institution, we do not pay taxes, will you please let me know how I can send the Tax Exempt Form.

    Thank you

    Lourdes

    Reply

  617. Hello,

    I have been trying to contact you for more than a month now because I have cancelled my subscription and I am still being charged every month.

    I can give you more information to help you solve this situation. Please contact me at this address: [email protected]

    Thank you for answering me quickly!

    Reply

    1. Hi Clément,

      We’ve responded to your ticket 45440 last Tuesday regarding the subscription that was still active. Since your ticket to our helpdesk originated from a previously subscribed email address, we did a reverse lookup to find any associated active subscriptions that used the same card.

      We’ve sent you a response stating that the active subscription that you had was under mathilde@my-re********.com and that we have processed the cancellation for the subscription. We also double-checked and you no longer have any active subscriptions associated with the card used for your previous subscriptions.

      Reply

  618. PRICE QUESTION for TEAMS

    If I buy a plan for 10 users and add 11th user, etc – what would be the price for that user – as individual price OR team cost (total divide by 10 members)?

    If I move to 25 members – will my monthly fee be re-calculated based on this next tier?

    Thanks.

    Reply

    1. Hi Elena,

      For any overage for team plans (i.e. more members than your subscribed team plan), each member over will be charged our normal individual price for a premium plan of $19.95/month per user over.

      If, however, you decide to upgrade your team plan, your charges will be prorated.

      For this example, let say you subscribed on March 1 for a team plan 10. Then you decided to upgrade to a team plan 25 on the 22nd.
      The days of your original plan you’ve already used
      You will be charged a prorated amount covering from March 1 to March 22 for your Team Plan 10.

      The days of your original plan, you’ve paid for but have not yet used
      You will be refunded a prorated amount covering for the unused time of your Team Plan 10 from March 22 to April 1.

      Since the upgrade will be almost instant, this will cover your upgraded (25) plan from the day you upgrade to your next billing date
      You will then be charged a prorated amount covering March 22 to April 1.

      Reply

  619. Download addresses feature is not working. Getting this error:

    “Looks like you removed a list from your campaign”

    Fix it on an urgent basis, please.

    Reply

  620. I paid for a month, but I wanted to cancel the subsription to your tool for the end of the month, but it immediately canceled everything from today on. I want a refund, or a cancellation AFTER the period I already paid for!

    Reply

  621. This is really wonderful article. Making passive income, it seem getting tough Over time. Therefore I guess not for everyone, I have personally try it myself. Like youtube content creator, have little bit success with it.

    Reply

  622. I created a gmass account, but with a send as setup to an external mail provider .. the google account sent some mail but after a while returns error .. send as not configured properly..
    P.s..this is a paid subscription

    Reply

  623. Hello, my name is Aleksander Velichkov , I write to you for second time and I have a big problem with you.
    In January, I purchased a Standard subscription from you for just 1 month for $ 12.95 for one of my Gmail accounts – [email protected].
    I wanted to see if you would be useful to me. Unfortunately, I found that you will not be of any use to me and decided not to renew the subscription. However, with an unpleasant surprise, I find that for the third month in a row you have been withdrawing $ 12.95 from my bank account every month without my permission. Please stop doing this immediately, otherwise I will be forced to take you to an international court for theft. I hope it doesn’t get there. I also want the money you withdrew in February and March to be refunded. I hope for your quick reply!

    Reply

    1. Hi Aleksander,

      One of our support associates has responded to your helpdesk ticket that you sent via email. We’re still awaiting your response.

      Reply

  624. I cancelled the subscription as soon I saw the amount deduction message from you guys. But there is nothing saying about my refund. I want my money back. I am not at all using it now. I am seeing lot of people are struggling for the same issue and you guys are replying with the same answers over and again. I want my refund as soon as possible. I subscribed your services for [email protected] to support indified.in but it failed pathetically.

    Reply

    1. Hi Harish,

      Please contact our support team through the contact form in the article above. Here’s the direct link: http://www.gmass.co/support. Since the request is coming from a blog comment, we would need to verify the request is coming from an authorized person/owner of the account that was subscribed. When you fill up the contact form, please verify the last 4 digits of the card used for the subscription and one of our support team members will assist you with your request.

      Reply

  625. Hi, I canceled my innergraf@gmail payment account 4 months ago, however it has been deducting from my card. What’s up gentlemen? This is clearly a robbery. I demand an immediate solution! Otherwise I will be forced to report them. My card ends at 9016 and expires on 03/23.

    Reply

    1. Hi Ivan,

      Upon checking, your subscription [email protected] was indeed canceled back in December 20, 2020. When I did a reverse lookup for subscriptions associated with the last 4 digits and expiration date you provided, I was able to pull an active subscription under [email protected] which was not canceled. This is why billing continued for this account.

      Reply

  626. Hello Gmass team,
    I started working with Gmass and on the first campaign, I already had some issues.
    I created a campaign that has a follow-up email in case people don’t open the email, however, even though all the 24 emails opened the original email, the follow-up was sent.
    Before committing to Gmass it is important for me to understand what happened, or what did I do wrong.

    The ID: 11967388 | Scheduled ID: 9593634
    This is the original ID: 11865829

    Thanks

    Reply

  627. I have installed and tested GMass and like it. However, I wanted to use it to send birthday emails to my staff and although just one email is sent once or twice a month, it won’t work due to the spreadsheet containing more than 50 addresses despite GMass supposedly allowing 50 per day at no cost.

    Because I only need to send a birthday greeting occasionally, the $897 a year isn’t really worth it as I have no real other use for the feature. Cheaper just to send them manually.

    Thanks anyway.

    Reply

  628. How to modify my headline right in the middle of a campaign

    the campaign stopped sending for now cause İ reached my daily limıt but İ dont want to cancel it just want to change its headline how should İ do

    Reply

  629. How to modify my headline right in the middle of a campaign

    the campaign stopped sending for now cause İ reached my daily limıt but İ dont want to cancel it just want to change its headline how should İ do

    thanks

    Reply

  630. Hello,

    I’ve tried to cancel my subscription for [email protected] and send an email to cancel@gmass. and thought my GMASS account was ended. BUT today I got charged 89USD AGAIN and I cannot access the [email protected] account anymore because it has been deleted. I removed my credit card from my initial account so can someone please explain to me why am I being charged again?
    I didn’t manage to restore [email protected] which mean I don’t have access to it anymore and my credit card will keep on being charged. Please CANCEL my account and REFUND ME, I’ve been paying for 2 months without using it. I am very unhappy wiht how things go around here, when people remove their credit card, how can they still be charged for serv ices

    Reply

    1. Hi Shannon,

      You cannot just remove your card from your GMass account. You can only update your card details to a different card or cancel your subscription directly from your Gmail account which was not done.

      This is why your subscription continued because uninstalling the GMass Chrome extension does not cancel your subscription because you can use your GMass subscription on multiple PCs or Macs. Kind of like other SaaS products such as Netflix, where you can install, uninstall and reinstall on different devices but you would need to actually cancel the subscription and not just uninstall.

      Reply

  631. Hello, I may need to migrate my G suite account to another new one because once you selected a country of billing you cannot change it so I need to create a new one, my question is, I know that I can migrate the gmass subscription, the domain, and the emails, but it would also migrate the gmass lateral labels in the gmail dashboard that has the activity of the campaign linked to the emails?

    Reply

    1. Hi Miriam,

      No, all of the dashboard and campaign data is not migrated, only the actual subscription usability can be transferred. To transfer your subscription please see gmass.co/g/transfer.

      Please make sure to back up your campaign data if you will no longer have access to the originally subscribed email where you have sent your campaigns from.

      Reply

  632. Why is it so hard to get any support.

    I am actually trying to upgrade and its almost impossible.

    Keeps asking me to install to chrome when its already installed.

    Was with Mixmax and may have to return . May be a bit more expensive but less hassle.

    Reply

    1. Hi Pete,

      Upon checking, we’ve already responded to your submitted ticket this past Monday. Kindly check your mailbox for our response to your inquiry about using multiple accounts with one subscription.

      Reply

  635. Hi Team,

    My name is Chase and I have a question.
    One of our employees left and we cancelled her email. We need to migrate her GMass to another email address from our company. Can any one please step up and help me out in setting it up.

    Thanks

    Reply

  636. Hi Team,

    Upon purchasing the premium plan, do I get to send emails from all accounts I have or is it just one email per subscription?

    Thank you

    Reply

  637. I have decided to not use Gmass, how do I remove the Gmass dashboard buttons (Connect to email list, Send a follow up campaign, and Launch the campaigns dashboard) from my gmail dashboard?

    Reply

  638. [email protected]

    I sent mass email to about 70 people. I am not sure if the emails were sent. How do I find out?
    What I have in the sent email is
    “[email protected]”
    I don’t see any of the addresses sent to!
    The TEST EMAILS worked well, but when I remove the emails from the ‘Send Test Email”, the system flags the emails as non-existent or something!
    How do I send the emails direct without using the ‘Send Test Email’ button? What button do I use, because I have done the testing already?

    Reply

  639. Hello, I am a subscribed member and l created a draft email to send 300 daily but it stopped sending after 10 days. l need help with that.
    my email is rkaraca @ gmail.com
    What sort of company is this that you dont have a support area. SUUCK!

    Reply

  642. Hello,
    I am attempting to send out a mass email which is merged to google sheets.
    The issue I am facing is that when setting up the follow up campaign (as outlined in tipsheets), i am not able to personalize the follow up emails (as i was able to do with the first email). The personalization tags are drawn from the google sheets (but that is not linked to the follow up emails.
    Can you help with this?
    thank you,

    Reply

  643. Hi,

    I got the rookie mistake of sending well over 500 emails with one GMAIL account. I thought I was sending from another GMAIL account. My gmail connected to and had a paid subscription plan for gmass has now been suspended ([email protected]). Please help me and get this sorted out, sent in the support forms.

    Reply

  644. Question… my group uses Gmass… but none of our recipients that have hotmail every receive our mailouts.

    Is this a known issue?

    Anyone else having this issue?

    Reply

  645. Gmass on both Chrome and Edge browsers (Windows 10) no longer work. The Gmass button where you begin at top shows for about 5 seconds then disappears. If you click it real fast it appears to work but when the compose window comes up, the red GMass button disappears after 5 seconds and is non functional when it appeared.

    I have
    1. closed all browsers-
    2. Uninstalled the extension many times
    3. Rebooted.

    Reply

    1. I have the same problem! and do not know why 🙁
      I tried doing different things that was supposed to solve it, but not.

      Reply

  647. Using the Spam Solver tool and switching Domains I got this message. I don’t know what it means or what to do with it. The best I can get is 4 to the inbox out of 20 so I have a reputation problem I need your help to solve.

    There was an error:
    General Exception 10 consecutive SMTP server errors reached for smtp.sendgrid.net, so aborting campaign

    My bad domain is ntexashomebuyers.com, the email is [email protected] and I am paying Sendgrid for their SMTP services to increase my email/day limit. Do I need to replace my ntexashomebuyers.com domain with something else?

    Reply

    1. Hi Wayne,

      You may need to log into your Sendgrid account to see what the issue is with your SMTP account.

      Reply

  648. Hi Marvin,

    There is a mistake that happened in my billing this month, I tried to transfer my credit to a different email but it didn’t happen instead it somehow subscribed to 5 member pack which was unnecessarily charged from my linked account today.

    This months extra charged invoice – https://www.gmass.co/home/invoice?id=in_1IojUMFXq7EiSlnCGU7amvYB

    Generally charged invoice – https://www.gmass.co/home/invoice?id=in_1IdrC1FXq7EiSlnCxaGfqOl9

    I have changed my gmass email from [email protected] to [email protected] since it’s not anymore feasible for me to send the bulk mail from my [email protected] email address.

    So would request you to kindly refund the extra amount that has been deducted from my account because of 5 member pack & moving forward I will be using only [email protected] for bulk mailing so would request you to kindly charge for only one individual plan.

    Regards

    Reply

    1. Hi Prathamya,

      I’ve responded to you directly via your submitted ticket. Please check your inbox.

      Reply

    1. Hi Saul,

      Please contact our support team so we can assist you directly (gmass.co/g/support).

      Reply

      1. Hi Saul, When I put in that link you provided gmass.co/g/support, it sends me to the same place… which is here. So am I contacting support right now??? I need Gmass to stop Gwarm immediately. I have screenshots and all if you need me to send. But where do I even send them? Just stop… immediately with Gwarm and write me confirming it’s done. It has been going on for a week.

        Reply

    2. Same here. I’m having a miserable time with Gwarm. It wont stop as promised. You have to make it stop.

      Reply

  650. hi, i am getting error msg when the mail is send out. Please advise what is happening. Also when i access the dashboard, there is error of not loading as well.

    Campaign-level Error Description:
    5/18/2021 12:57:16 AM: General Exception Google.Apis.Requests.RequestError
    Requested entity was not found. [404]
    Errors [
    Message[Requested entity was not found.] Location[ – ] Reason[notFound] Domain[global]
    ]

    Reply

  651. Hi My Email Is [email protected]
    this is my email I buy the subscription for $19 and I got an email that you can write revive for us and we will refund the money and I did and I got the money back but after that my gmass work only for one day I am using my gmass with third party smtp now when I am trying to send email from gmass it said your gmass account is disabled because of abuse first fall I send al, most 800 email and I did;t do any abuse I am sending first time so id did check spam words might be but that is the mistake so please I request you to please enable my account so I can use it and I will make sure next time when I will send email I can check every single word that it is not in spam so please enable my account.

    Please Make This Fixed Because please try to fix the as soon as possible this just a mistake buy you guy;s that you disable the account the first day when i just start sending email normally

    Reply

  652. Hi My Email Is [email protected]
    this is my email I buy the subscription for $19 and I got an email that you can write revive for us and we will refund the money and I did and I got the money back but after that my gmass work only for one day I am using my gmass with third party smtp now when I am trying to send email from gmass it said your gmass account is disabled because of abuse first fall I send al, most 800 email and I did;t do any abuse I am sending first time so id did check spam words might be but that is the mistake so please I request you to please enable my account so I can use it and I will make sure next time when I will send email I can check every single word that it is not in spam so please enable my account. please check that

    Please Make This Fixed Because please try to fix the as soon as possible this just a mistake buy you guy;s that you disable the account the first day when i just start sending email normally

    Reply

  653. Hey there, I’ve been charged the monthly fee on my card [ 12.95 USD ] on the 26th of April. However, my dashboard says I’m on a free account.

    Reply

  654. Hey there – I’ve signed up for GWarm yesterday for my two email accounts. Both have received (and sent) [GWarrm] emails, but neither has been archiving the emails received as advertised.

    The mailboxes in question are: [email protected] and [email protected].

    Here are the screenshots –> https://imgur.com/BIPG5PE

    Should I archive them manually now? Or will you deploy a fix that will do this automatically?

    Reply

    1. Hi Illia,

      Ajay has recently deployed a fix for the issue you’re encountering. Your GWarm emails should have and continued to be archived as expected.

      Reply

  655. Hello,

    I subscribed to your premium pack 19.9 usd.

    what do you mean by unlimited followups? Pls expain because I can see only 8 sequence of followups? Pls resond asap.

    Reply

    1. Hi Indra,

      If you’re referencing that statement from this article (https://www.gmass.co/blog/recurring-reminder-emails/), this was in reference to the recurring campaign that could be run indefinitely for every new row in the connected Google Sheet with each new row having its own set of auto follow-ups without having to open a compose window after the initial set up of the campaign. Basically, one can just keep adding to the Google Sheet and GMass will automatically run the campaign for every address it finds in the connected sheet.

      Reply

  656. quanto custa a versao minimal do Gmass? Alterei a versao de premium para minimal, gostaria de saber as funcionalidades. Obrigado.

    Reply

  657. Hi, I already use Mailgun SMTP for sending and receiving (and I use the “send mail as” feature in regular gmail as well). Do you think that this setup means I won’t have a 500 send limit that gmail imposes on new regular gmail accounts?

    Reply

  659. Unable to build an email list from Gmail search results.

    After clicking the Gmass Search button, getting this msg:

    “GMass is searching through your messages to build an email list. Please wait, this may take a minute.”

    The above message is usual and normally a list is built right after the above message disappears. But today it is not the case. Today, after some 40-50 seconds the above message disappears without building any email list.

    Please fix the above problem on an urgent basis, please.

    Reply

  660. Unable to build an email list from Gmail search results.

    While hitting the Gmass search button, getting following message:

    “GMass is searching through your messages to build an email list. Please wait, this may take a minute…”

    After 40-50 seconds, above message disappears without building an email list. This is the problem.

    Normally, an email list appears after disappearing the above message but this is not the case today.

    Kindly fix this issue on an urgent basis, please.

    Reply

  662. Hello,

    i have subscribed to the gmass with the email id [email protected] 2 days back and now my google ( g suite) account is disable so how will I get my refund.

    Also let me know why my account is disable it says we can not add third party plugin.

    Please let me know.

    Reply

    1. Hi Harsh,

      Please contact our support team so that we can address your concerns directly. Please use the link to the form in the article above.

      Reply

  663. what is the link to contact support? i don’t see it anywhere in this article.
    I am an agency utilizing multiple GMass accounts, I require help please. I’m having a Google APIs issue and we can’t send new campaigns.

    Reply

  664. I am unable to subscribe to your premium account, message shows card rejected. similarly cannot pay with paypal too. kindly help asap.urgent help required.

    Reply

  665. Hello,

    I have a paid premium subscription for my [email protected] email account. where I pay $19.99/month- but just today I started getting error messages that he’s exceeded his daily limit. Can you please advise / fix the issue?

    Reply

    1. Hi Tom,

      The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.

      There’s some more information about these limits here:
      https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )  

      You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ ( https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ )  

      Reply

  666. Hi Team, One small help that I need is to down load the report of all Oper or Click Email ID, IP address and Time stamp in one single CSV file,

    While downloading the report, i can only see the email ID’s of Opens or unique clicks but it would be helpful if the timestamp and IP Address also can be downloaded at one go.

    Currently I’m doing this manually which is taking a lot of time,

    Your help will Highly be appreciated

    Reply

  667. Can people in different locations manage the same GMass account? I run a business that has one member commuting to and from the UK, and our headquarters is in Canada. Is it possible for both of us to still access the account with all the premium benefits, or will it be IP blocked?

    Reply

  668. Hi Ajay ji,

    I loved your product. It’s a blessing for every email marketeer.

    I’ve got a small query;

    I’m on a paid plan for both gsuite and gmass yet the software could only send around 200 mails in 24 hours.

    I had around 1000 recipients yet it reached an early limit.

    Please help me fix this issue.

    Best,

    Yash

    Reply

    1. Hi Yash,

      Please contact our support team directly using the link to our contact form in the article above.

      Reply

  669. I have purchased a 19.95dollar pack from g mass
    They are allowing me to send only 490mails per day.
    This very little limit in this price.
    And how can I get my SMTP setting?
    I had tried so many times.
    But it’s not working

    Reply

  670. Please check the billing details, I got double charge on my Gmass Account, As i recharged on 6th June 2021

    Again, you charged from my card, on 8th june 2021

    Reply

  671. Skip mail logging in the sent folder not working since yesterday. Pls fix it as soon as possible

    Reply

  672. Hi

    My campaign stops before completing 300 mails! and it asks to send using Sendgrid.
    How many emails I Can send using Gmass ?

    My paid plan suggest 2000 mails per day but how come it stops in 200 – 300 mails?

    Reply

  673. Gente,

    Estou precisando transferir a assinatura de um aplicativo (photolab) que está associado a um aparelho para outro aparelho. É possível? Como funciona?

    Reply

    1. Hi Glaucia,

      If you’re referencing your GMass subscription, please see gmass.co/g/transfer.

      Reply

  674. 1. If I buy Gmass for 1 account, can I use delegate feature on that account?
    2. Can I schedule emails in paid account?
    3. What is daily limit of number of emails using Gmass?

    Reply

    1. Hi,

      1. If I buy Gmass for 1 account, can I use delegate feature on that account?
      At this time, delegated accounts are not yet supported. You could however setup a send-from address on the subscribed account to send from using a specific address. Please see https://www.gmass.co/blog/how-to-send-a-mail-merge-in-gmail-from-a-non-gmail-address/
      2. Can I schedule emails in paid account?
      Yes. You can schedule campaigns to send automatically at a rate per day that you choose. Once you’ve scheduled your campaign, you don’t even have to keep your computer open as everything will be done in the cloude.
      3. What is daily limit of number of emails using Gmass?
      The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.

      There’s some more information about these limits here:
      https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )  

      You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ ( https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ )  

      Reply

  675. Hi,

    due to an error in the credit card, we delay the payment by 2-3 hours, now my subscription is active but automation mail is still paused by the system since yesterday.

    Please help me

    Reply

  676. Whats going on Gmass. I have been with Gmail for years and years and I have a monthly paid account with Gmass yet now I am restricted to 10 emails a day. This is very damaging for my business. If its not sorted soon I will have to find a more stable way of sending emails. I see there is a lot of people complaining about the same problem.

    Reply

    1. Hi Ben,

      The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.

      There’s some more information about these limits here:
      https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/  

      You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/  

      Reply

  677. Hi,
    Thankyou for approving my mail for SMTP service, but when I’m sending mail through the SMTP service they’re going into spam box. I checked this by sending including my email address in the campaign. Also the open rate has gone low, last night i sent 720 emails and only 5 emails were opened as i chceked the campaign unique opens. Also in the morning yesterday i sent 124 emails only 5 of them were opened. Please help me in resolving this spam issue.

    Reply

  678. Hello

    all my email are getting Bounce i am not sending e-mail by g-mail i sending them from G-mass i click g-mass still it is the same i use the spread sheet tool on Gmail

    Reply

  679. Hello, I wanted to know why some email that I send come back (error in mail, mail non-existant) but also get opened ? Is the email adress valid or not ? I don’t understand how it can bounce and be opened at the same time…
    Thank you in advance

    Reply

  680. Today I got billed for the monthy subscription, but I don’t need it anymore so I later decided to cancel it.

    Now I got an email saying that my subscription will be switched to free starting from tomorrow! This way you’re stealing my money! I have already paid for the month of July today!

    Reply

  681. Dear Team ,

    We had opened a Gmass account to send a bunch of emails for official purposes but unfortunately, the gmail account got disabled and suspended, please find the below email id for your immediate perusal
    Email Id: [email protected] and [email protected]
    Request to please help to resolve this issue asap

    We have been struggling a lot with Gmass

    Please cooperate

    Nitin Kutwal
    TimesGroup

    Reply

    1. Hi Nitin,

      Upon checking, you’ve already successfully canceled your subscription to GMass as per your request via our helpdesk. You should have received a separate confirmation email confirming the cancellation. 
       

      Reply

  682. I’m trying to submit a support ticket but I’m getting an error message.

    Please see my issue below:

    I am trying to create a clickable image link that goes to the Youtube link. I followed the instructions in a few of the blog posts of how to do this. Some images are broken though and I can’t figure out why.

    Please see my loom video here: https://www.loom.com/share/a770918e1a9e4f02a532e4b70116d70b

    These images are not broken:

    “

    ”
    “

    ”

    This are broken:

    “


    ”
    “

    ”
    “

    ”
    “

    ”
    “

    “

    Reply

    1. Hi Kiran,

      This is because the HTML for your image is incorrect.

      The correct format if you have width and height set is

      However, in your case, you have double quotes at the end like

      Notice that the image URL is enclosed in double quotes in the correct format, where as your format has the URL, the width, and height enclosed in double quotes.

      Reply

  683. I’m trying to submit a support ticket but I’m getting an error message.

    Please see my issue below:

    I am trying to create a clickable image link that goes to the Youtube link. I followed the instructions in a few of the blog posts of how to do this. Some images are broken though and I can’t figure out why.

    Please see my loom video here: https://www.loom.com/share/a770918e1a9e4f02a532e4b70116d70b

    These images are not broken:

    “

    ”
    “

    ”

    This are broken:

    “


    ”
    “

    ”
    “

    ”
    “

    ”
    “

    “

    Reply

    1. Hi Kiran,

      This is because the HTML for your image is incorrect.

      The correct format if you have width and height set is

      However, in your case, you have double quotes at the end like

      Notice that the image URL is enclosed in double quotes in the correct format, where as your format has the URL, the width, and height enclosed in double quotes.

      Reply

  684. I’m paying Gmass $19.95+$12.95 for the last 1.5 years without using it, now I’m finally trying to use it and is saying that I need to upgrade my subscription, I submitted the issue for help 7 days ago but they replied once and didn’t reply again, I’m not complaining but I need this issue to be resolved and if my account was canceled for any reason I need a money refund from the time of cancelation, thanks and have a great day.

    Reply

  685. Hello,I have created a G suite Account and would now like to send 2000 emails/day. I have used G Mass as mail merge tool for sending emails. If I subscribe to the standard/premium paid plan , would I be able to send 2000 emails/day? Am I missing any more steps here?

    Reply

  686. Hello Dear GMass Team,

    we have a question regarding the users in the team lizens. Can it always be a different person? Cause our team is changing and we can not make sure that it will always be the same 5 or 10 people in the team. Is that possible or not?

    Thank you for your time

    Reply

  687. Hello Team,

    I would like to ask you we have our own database and wants to send the campaign.

    A few days before (5 days) we have created basic Gmail accounts and wants to send the emails, we tried to send few emails on these basic accounts and we got some email bounce. It was a genuine bounce, few emails were incorrect.

    So I would like to know, how many emails we can send from a single Gmail account with using Gmass?

    If we get a bounce from our database’s emails, our accounts will be blocked or not?

    If we will use 5 different Gmail accounts to send the emails with Gmass what will be the cost?

    If you have any suggestions or options in Gmass about the data cleaning please suggest us, Like check the validity of the emails and can remove bounce emails before sending a campaign.

    Reply

  688. Where is your customer supports? where is the phone option?
    it is absurd virtual communication over here.

    Reply

  689. Hi
    I have subscribed to GMass and I want to setup the SMTP server. Last night I has created a campaign but unfortunately the mails sent are reaching the span box of the recipient and not their inbox. I was wondering if this is due to the SMTP server. Kindly advise on this.

    The campaign ID is 14279536

    Later when i tried setting the SMTP following the guidelines, I get an authentication error.

    Reply

  690. Hi
    I have subscribed to GMass and I want to setup the SMTP server. Last night I had created a campaign but unfortunately the mails sent are reaching the span box of the recipient and not their inbox. I was wondering if this is due to the SMTP server. Kindly advise on this.

    The campaign ID is 14279536

    Later when i tried setting the SMTP following the guidelines, I get an authentication error.

    Reply

  691. I only sent out 50 emails using GMASS and received this notice: “550 A URL in this email (gmgb4 . net) is listed on https://spamrl.com/. Please resolve and retry.”

    I don’t know what to resolve. Did not have this issue when I was sending emails individually. Can you please assist in getting this corrected and tell me what I did that would have created this situation?

    Thank you, Lynne

    Reply

  692. Hi there,

    I set my1st stage to 3 days which is today and the second stage to 6days which is next week Wednesday. My campaign started sending on 7.27.21 which marks today as day 3.

    Nothing is being sent out. I checked the campaign and everything is ok on it. Please help asap! I have 3 more campaigns set up and the same issue on all of them. I need help fast!

    Reply

  693. I’d like to purchase but first I just have one question… I understand that if I want to send using Gmass from multiple accounts I need multiple subscriptions. But what I’d like to know is, what if one of my gmail accounts gets suspended, can I simply move the existing subscription over to another account? Thanks

    Reply

  694. Hi GMASS Support Team, I paused my campaigns and then resumed them after 7 to 10 days of pause but nothing is happening. No auto ollow-ups are being sent. I have 16 Campaigns Live with 6 stage auto follow-ups. …… What is going on possibly. Why my campaigns are not resumed?

    Appreciate a reply. Thanks

    Reply

  695. Hi,

    How I can track my sent emails. I want to see a report for how many emails went to Inbox, spam or promotions.

    Please guide. I have premium subscription.

    Reply

  696. Hi GMASS Support Team, I paused my campaigns and then resumed them after 7 to 10 days of pause but nothing is happening. No auto follow-ups are being sent. I have 16 Campaigns Live with 6 stage auto follow-ups. …… What is going on possibly? Why my campaigns are not resumed?

    Appreciate a reply. Thanks!

    Reply

  697. What a joke! All Emails i send now are going directly to spam and Pormotions folder due to Gmass… I highly recommend you do not use this product as it will mess up your email account and you will no longer be able to send emails to inboxes.. what a joke… Cancel ASAP! waste of money

    Reply

  698. Dear Sir

    I am trying to subscribe for one month for $12.95 by my Debit card and always get failed notification.

    Please look into it.

    Regards

    Reply

  699. We are sending mails in bulk and observing that many mails land up in spam, even to those email IDs, which are regularly being used for communication.

    You are requested to look into in and rectify the issue.

    Reply

  700. I have an unlimited subscription and get a message that “sending limit hit naturally.” I thought there was no limit.

    Reply

  701. Every converted link in my gmass messages is triggering a SPAM alert by my internet service provider. This has never happened before by any link I’ve ever clicked. The original links do NOT trigger SPAM. I am concerned that it is affecting users everywhere, even if they have a different ISP.

    SPAM MESSAGE: “AT&T Internet Security, Spam page blocked for your protection. Spam pages exhibit suspicious behavior or particularities we deem risky, therefore you should avoid accessing them to keep your data unharmed.”

    Reply

  703. Hello Team,
    As a company, we have been using Gmass for nearly 6 to 8 months. We use 4 gmass accounts to send marketing emails to our potential prospects. I’m noticing that most of the time when I try to send mails to 1950 recipients it never was the same result. I can understand the email addresses bounces. But when I see the report, it doesn’t make any sense as it shows the mail has been sent to 1400 recipients and 100 bounces. What happened to the rest of the mails? I dont know if I’m missing something here. Please advice.

    Reply

  704. My messages are not being sent, the only way to get support is by paying 50$ or 100$, how can i fix this? the message says “Uh oh, something went wrong while sending. Here is the detailed error:

    GMass encountered an error because the message in your Compose hasn’t been saved properly into your Gmail account yet. Try waiting a few more seconds and then hitting the GMass button again.

    If that doesn’t work, your Gmail account might be too busy to launch a new campaign right now. If you can’t get past this issue, please get in touch with support.”

    What can i do?

    Reply

  705. This is really embarassing. Your website isn’t accepting my card payment and I cannot run my campaigns anymore. It’s been deactivated for the past 10 days or more.

    In fact your paypal payment option is really terrible, it never accepts the payment.

    Please resolve my payment issue asap.

    Thanks

    Reply

  706. I just received a charge for a paid GMASS account on my card but I only have free accounts activated on my various email addresses. I tried emailing [email protected] but I kept getting an “uh oh” error message.

    Please assist

    Reply

  707. I received a charge for a paid plan yet I only have free plans on my various email addresses. Where’s the customer service here???

    Reply

  708. I received a charge for a paid plan yet I only have free plans on my various email addresses. Where’s the customer service here???

    Reply

  709. Why was I just charged for a paid plan when I only have a free plan on my various accounts?

    Where’s the customer service????

    Reply

  710. Please refund me. I was auto billed and this has not worked for me ever. All of your cancel and refund suggestions bounce etc. Refund me and cancel. I do not even have the Gmass button that you say I must click to get my refund. Please cancel and refund.

    Reply

  711. When sending a campaign with drip follow ups…
    People that respond will NOT receive further emails from that campaign, correct?

    Reply

  713. Hello
    I transferred my G-Mass account to my G-suite account but I am not able to send any emails as my daily quota is reached and considering I have a GMass on G-suite and I also can’t see the settings for the SMTP for sendergrid.

    I subscribe to a standard plan with my Gsuite email address ([email protected]). But Gmass isn’t sending 2.000 emails per day as seen to the Gsuite account. It is sending only 50 emails per day . How can I change this???

    Could you help me?

    Best,

    Reply

  714. Hello,
    I’ve been using gmass for years now and it’s perfect for what I do.
    I’m trying to understand the “opens” folder though.
    For instance – a campaign I sent August 20th and then August 31st an automatic follow up.
    Client A shows
    ” Opened 6.2 days ago”
    ” Opened 1.7 weeks ago”
    ” Opened 4 minutes ago”

    It shows this (times vary slightly) for a bunch of customers.

    It’s september 7th today – did they really all open this specific email again just minutes ago? While it was sent a while ago. Not sure how to interpret that.

    Thanks in advance,

    Reply

  715. IM USING GMASS REGULARLY. SUDDENTLY WHEN I CLICK ON GMASS BUTTON THE MAIL DOES NOT SEND AND AUTOMETICALLY GMAS SCHEDULE COME. I’VE ALSO CHECK IN SCHEDULE OPTION. BUT NO ANY CHANGES ALSO CEHCK FOR ALL PARAMETERS OVER THER. BUT CANT SEND THE MAIL.

    Reply

  716. I can not get the Free version to work, it says I can do 50 a day so I loaded a sheet with 130 contacts but it keeps telling me I need to do a paid subscription

    I have 18k contacts to email but just wanted the assurance that I had formatted my email correctly and the {name} would show up in the subject

    Reply

  717. Hello

    campaign no 15162184 is just stuck, and not sending after all attempts to get it sending has not been succussfull

    Reply

  718. I am trying to add a new email list. But a previous deleted list pops up instead of the updated one. How do I refresh to ensure I am picking the updated list

    Reply

    1. Hi Giselle,

      If you’re adding a new list, you can simply add it to a new Google Sheet and use that sheet to create a new campaign. Please note that once the campaign has been scheduled, you can not change the mailing list as it has already been saved for that campaign, you would need to cancel the original campaign (that’s using the old list) and create a new campaign with the new list.

      Reply

    1. Hi Joey,

      Upon checking, the transaction did not push through as the charge for GMass was declined by your bank. Please contact your bank and request for them to allow the transaction and retry subscribing again by going to gmass.co/pricing.

      Reply

    1. Hi Joey,

      Upon checking, the transaction did not push through as the charge for GMass was declined by your bank. Please contact your bank and request for them to allow the transaction and retry subscribing again by going to gmass.co/pricing.

      Reply

  721. Uh oh, something went wrong while sending. Here is the detailed error:

    General Exception All GMass functions have been disabled due to abuse. If you believe this is a mistake, contact us at gmass.co/g/support.

    /////

    Hello, can you unlock please ? Thank you Gmass support

    Reply

  722. I’m trying to integrate gmass with sendgrid. I used the SMTP test tool and everything is setup properly however still receiving an error when sending the set email to [email protected]. Is it possible that there is a block on your end?

    Reply

    1. Hi Joel,

      The reason for the issue you’re encountering is your username must be APIKEY as the password used is an API key generated from your SendGrid account. If you wish for us to set this for you, please contact our support team by filling up the form found in the article above.

      Reply

  723. Hello Team,

    We have a domain ID that sends mails to bulk ID’s of a template that has around 10 landing pages using GMass.

    Out of these bulk ID’s, people will click different landing pages. Each person who clicks a specific landing page should be routed to a template that holds the details of the courses offered in the template of the landing page that was clicked in the first mail sent automatically by GMass via the next mail.
    We have to separate email ID’s who have clicked the same landing page and send them the details of the course in depth. How to achieve this?

    Could you please help with a solution?

    Reply

  724. How rubbish your support is for subscribed users.

    I am using your Gmass for the last 4 years but, I didn’t able to get support for even your own internal bug.

    And you people are asking for money to solve problems related to your own issue for which I am paying a subscription fee yearly.

    I am trying to submit your support form it is continuously getting errors while submitting.

    Your above-mentioned email id [email protected] is stopped receiving support emails from last 2020 then how would I get the issue resolved for which I am paying a subscription fee.

    Your Gmass and Google sheet conditional filter is malfunctioning and I recorded a video on that and send it to Ajay goel email on 1st of Oct 2021 but no response from last 5 days.

    So, why I am paying you a subscription fee if you are not delivering your services.

    Tell me how to send you my exact issue with Google Sheet conditional filter issue with you guys.

    I need a solution fast.

    Thanks.

    Reply

    1. Hi Hrishkesh,

      We’ve responded to your ticket and inquiry in Twitter but wanted to also add our findings to the issue you’re encountering.

      When you use GMass filtering with the AND boolean operator, this will result in both of the filters being required. So it would mean that it will filter only those with the status as both “Failed” and “Captured”.

      If you use the OR boolean operator, it will filter only those with the status as either “Failed” or those with “Captured” under the status column. This means that under the status column, it will find rows that have only have either “Failed” or “Captured”.

      Reply

  725. my verifier still copies both the invalid and error and all the junk emails, what the hell after burning up my data .. sh**t

    Reply

  726. Every time i try running a campaign of even 15-20 emails, it says “free account allows only 50 emails/day”. I fail to understand, 50 means 50 or what?

    Reply

  727. Hello, 3 days ago i purchased the software, 2 days ago i cancelled my subscription, I message using the contact form because i paid using paypal. Where is my refund? Please I need help , What can I do?

    Reply

  728. I was trying to insert the Calendly link as an anchor link to discuss , but it came off exactly as html rather than an anchor link.

    Tried sending this to support with screenshots attached, but there was an error.

    Please assist

    Reply

    1. Hi Vladimir,

      Please ensure that the link is formatted correctly. Based on the link example provided, the URL is beginning with // rather than http://

      Reply

  729. Hi TEAM GMass,

    I have subscribed to the premium plan of 19.95/per month but still I didn’t get confirmation mail and I’m unable to get access to paid GMass Tool yet, please acknowledge the issue and resolve it ASAP. Looking forward to hear back from you.

    Kind Regards,
    Anjelica Edvige

    Reply

  730. I want to connect a personal domain to the gmail acc and send my emails from there, is there a restriction I don´t know about? does GMass only lets you send emails from the gmail acc directly?

    Reply

  731. Hi, I have a paid GMass account.

    It is not able to fetch my latest updated google sheets which are very important for my email campaign. This is a strange glitch that I never faced with other similar service providers. Please advise. It is showing some backdated names of the google sheets.

    Reply

  734. Dear Team,

    We are using Individual Plan (Standard) from Feb’21.
    But unfortunately, We are able to send 480 emails only per day through Gmass. We are dealing in handicraft items.
    Kindly Advise how to increase Email sending limit 5,000 and above.
    Registered Email ID in Gmass: [email protected]

    Thanks & Regards
    Naseem
    +91-7082528291

    Reply

  735. Dear Team,

    We are using Individual Plan (Standard) from Feb’21.
    But unfortunately, We are able to send 480 emails only per day through Gmass.
    We are dealing in handicraft items.
    Kindly Advise how to increase Email sending limit 5,000 and above.
    Registered Email ID in Gmass: [email protected]

    Thanks & Regards
    Naseem
    +91-7082528291

    Reply

  736. Does gmass warm up still work? I’ve been in spam for almost 2 weeks now. The gwarm emails also don’t get archived automatically.

    Reply

  737. Hi there!!

    Need your help, I paid for my “Individual – Standard” subscription.
    And I’m not able to use it yet.

    Reply

  738. I haven’t used my account in about a month and I’ve had gwarm on for the past 2 weeks. My emails on the stats are still showing up in spam. Isn’t gwarm supposed to help with account reputation? I’m receiving Gwarm inbox messages as well, some read some not read, but they are not being archived either so they are flooding my account. Can someone please assist with this? Thank you

    Reply

  739. Hi team,

    I hope you’re well.

    Just reaching out to receive some urgent support from you, the team with a GMASS campaign I just ran has produced many fatal errors for us with incorrect details. Where names and emails were not matching up… Could you please assist ASAP?

    Many thanks!

    Reply

  740. Hello,

    I have connected my spreadsheet but it tells me that I have 0 recipients, is there a way to troubleshoot this?

    Reply

  742. Hi Ajay,

    I have tried for the past few days to sign up before your price goes up today, and I was unable to find the PayPal link? Would you please send me the link for the PayPal as well as and would you kindly grant me the previous price so I can sign up for the premium for the price of $19.95?

    Thank you
    Tony

    Reply

  743. Such a crap product. They are spamming my inbox now in the name of account warmup. Cancelled account but still these people are sending me emails from whole over the globe.

    Reply

  744. Uh oh, something went wrong while sending. Here is the detailed error:

    GMass encountered an error because the message in your Compose hasn’t been saved properly into your Gmail account yet. Try waiting a few more seconds and then hitting the GMass button again.

    If that doesn’t work, your Gmail account might be too busy to launch a new campaign right now. If you can’t get past this issue, please get in touch with support.

    Reply

  745. Hi, I need to NOT send an email (or at least an attachment) with following conditions:
    1. in google sheet in the column “attachment” I have the correct name of the file from google drive
    2. this file from google drive is moved/synchronized into trash

    In this situation an email is sent every time. Is it possible to DO NOT send it (or at least an attachment)? Thank you for your opinions.

    Reply

  748. Hi, I just ran a campaign for Charity support to all of my contacts (downloaded from Gmail into a CSV). 1900 emails sent per day, all tracking options switched off.

    My Account was suspended by Workspace (automatically), and one of our business locations was removed; I then had to go through quite a process to get them reinstated.

    Are there any options I could consider in the settings for this campaign. I will continue it for my contacts at 1,900 per day as it is for charity, despite the business interruption issues it may cause again (only a few days left to get through all the contacts I have).

    The Campaign ID is 17236624

    Reply

  749. “Uh oh, something went wrong while sending. Here is the detailed error:

    General Exception All GMass functions have been disabled due to abuse. If you believe this is a mistake, contact us at gmass.co/g/support.”

    /////

    Hello, can you unlock please ? Thank you Gmass support

    Reply

  750. Hi!

    I’ve tried sending through to the support form but keeps popping up with an error..

    12/1/2021 9:24:32 AM: BLOCK B: Error during serialization or deserialization using the JSON JavaScriptSerializer. The length of …–inner: ***

    Has popped up on 2 of my 5 campaigns, not sure why – could someone help please?

    Reply

  751. When someone responds to my email, you can remove this comment.
    You just charged me $419.70, and I am trying so hard to see why. It says in the emailed invoice “You’ve been billed $419.70 for: GMass SMTP Usage, 1049244 Messages”. Please explain this to me, because I cannot see how this is not a mistake. I am connected to Sendgrid and sending messages through sendgrid SMTP, not Gmass SMTP.
    Where does it say that I am charged by gmass for using Sendgrid’s SMTP? Gmass does not have an SMTP that I send through.
    And where does it say that I will be charged anything but the monthly fee of $19.95, not $400+? I never agreed to pay that amount of money and nowhere on your website does it say that I will be charged something like this for the SMTP.
    I have been pleased with your service, but this charge was not agreed to and not advertised anywhere and not anywhere on the pricing page.

    Reply

  753. I have cancelled my account EXACTLY as per the instructions, yet when it was time for renewal even though I didn’t have an active account anymore I was billed again. I have the email stating it was cancelled and how it was then a free account. Yet a year later, still billed. currently in dispute with AMEX unless we can get this resolved quicker.

    Reply

  754. Hey,
    Is there any way to add a template using your APIs.

    In the campaign drafts endpoint, we can add message as a plain text only.

    Reply

  757. We are having spam issues with all of our users now. We have tried the Spam Solver but everything is still going to spam. What can we do to fix this issue?

    Reply

  758. Hello, gmail banned my email, and I delete it. Now I can’t login into my gmass bcs Email does not exist. Can someone change subscription for me?

    Reply

  759. We are regular subscriber to gmass. We send campaign every 6 months. We have observed that the in last campaign, we sent approx 70000 mail through SMTP server sendgrid via gmass but very few especially, gmail ones reached to the receiver. Majority non gmail received opened and replied too. Kindly confirm if it is correct and if yes what measures do you take to rectify it from now onwards. Else, we will think twice before subscribing to our next campaign

    Regards

    Reply

  761. Hi

    We have been using gmass every six months. Last time we activated it in Jan and paid subscription through a credit card for a month and sent bulk mails. After the subscription was over, we were no longer able to send bulk emails but kept on getting reminders that it failed to deduct $19.95 from my credit card account. Consequently, we wrote on the blog but never got any response till date

    I am still perplexed that even if we are not making any efforts to activate it, the msgs keep coming to us giving us much trouble all the time. Please ensure that it doesn’t come to us unnecessarily when we don’t need to renew the subscription as of now.

    Thanks & Regards

    Team Shraddha

    Reply

  762. Hello

    In spite of being a subscriber of dedicated server sendgrid, wonder how mails to the gmail IDs are landing in spam folder. Simply wasting money on gmass when 2/3rd of mails are not landing in gmail inbox of the recipient. Kindly look into it.

    Reply

  763. Please help! I’m a paid subscriber attempting to get support but each time I send a form the form throws an error and does not appear to get my support ticket to your system and I have been getting this error for 3 months now when trying the form link above. I am trying to figure out why I am being charged for SMTP relay since December when I use SendGrid for that and have been charged for 3 months for this service that, to my knowledge and with no intent, have used.

    I have invoice IDs if that helps. Please assist!

    Reply

  764. We are Global headquarters of Ramakrishna Math and Mission our account [email protected] subscribes to G mass Standard monthly $19.95 and SendGrid for 40k essentials $14.95 (for SMTP services).

    But lately we find that we were billed for G mass SMTP services
    on 01/01/2022 for 35,217 mails $14.09
    on 02/01/2022 for 29,183 mails $11.67

    How can we be charged twice for the same service.
    Please help and refund the charges that we should not have been charged.

    Hoping for a early response which we always get.

    Thank you with regards

    Reply

  766. Hello. today I installed gmas and paid for a paid maintenance service.
    I studied sending via gmas and sent a test message several times but now I get this error and I can’t do anything.
    _________________________________________________________________________
    Uh oh, something went wrong while sending. Here is the detailed error:
    General Exception All GMass functions have been disabled due to abuse. If you believe this is a mistake, contact us at gmass.co/g/support.
    _________________________________________________________________________
    I hope you will answer me soon and solve my problem.

    Reply

  767. Hi! This is my second day with GMass. So far, so good. I have a question that – if you can solve it – will speed up my campaign considerably. Using my Gmail contact lists, if the list is more than 40-some addresses, I am unable to easily send to everyone.

    When I click the “all” option then the “mail” option, I receive a message that there are too many recipients. I then find myself clicking each address individually, in groups of 40, in order to create actionable lists. Is there any smart way out of this?

    Reply

  768. Hello – I’ve tried to access the [email protected] account and have hit the GMASS button and it’s saying something went wrong, no customer stripe record found. Can you help?

    I signed up with the email address [email protected] and mistakenly chose the teams option, when I meant to choose the individual membership option.

    I wrote from that email, cancelled the subscription, though haven’t received a reply or refund.

    Reply

  769. SUGGESTIONS:
    1 It would be great to have the reason, why an email has not been sent, reported in the Spreadsheet. I see PASS, I can get when there is not PASS it did not pass, but it would be better if it says the reason: email is wrong, unsubscribe…etc
    2 The Campaign Dashboard is a really good tool. It would be nice now to see some improvement. A basic one would be a more modern UI like highlight the light before suppress it, check box when I want to mass delete….that is to begin. I would love to be able to increase, decrease the speed of a campaign directly from this dashboard.
    3 you should have a page or an email for suggestions, I dont see it.

    Reply

  770. Suggestion:
    Dashboard is really useful on Android and Apple phone.
    I have tried, it works ..half, I can see the campaigns but can’t pose them.
    I see 90 % of the length, I need 100%.
    If I could remove or shrink some columns it will be good enough for me.

    Reply

  771. Hello, I bought a paid subscription yesterday and set the company to send
    Schedule ID 16856664 and Campaign ID 19677744.
    as a result, 119 letters were sent and the blocking constantly pops up.
    I understand that first my letters must go through your application, and only when you have a limit will the letters be sent through gmail.
    if not, what did I pay almost 20 dollars for? only for not sending letters manually.
    If the problem is not solved, please refund my money for the subscription.

    Reply

  772. Hello, I paid $19.95 for an advanced subscription, but I did not receive any of the declared services from you. Please refund my card payment.

    Reply

  774. Hi,

    There are 2 subscriptions running from our bank account each month but I’m not sure what emails they are running from so I’m unable to cancel them. Can you please help?

    Thanks

    Reply

  775. THIS IS A CON – THEY SET UP RECURRING CARD PAYMENTS EVEN THOUGH YOU CANCEL, THEY HAD A ANNUAL SUBSCRIPTION OF $199 WHICH WENT UP TO $299, YOU CANCEL AND THEY SENT PUT YOU ON A PREMIUM MONTHLY ACCOUNT OF $19,95. THEY WON’T ANSWER YOUR EMAILS OR GIVE YOU ANY HELP AS THEY HAVE WHAT THEY WANT WHICH IS YOUR CARD DETAILS – RING YOUR BANK AND TELL THEM YOU WANT TO BLOCK THE RECURRING PAYMENTS

    Reply

  777. I have made the payment but still my account says that it’s a free account. Please look into this asap.

    Reply

  778. I have GMass free. I want to send to 100 recipients. If I send to the whole list, will it send 50 the first day and 50 the next day? Or will I have to manually do something like split the list up or resend on day 2?

    Reply

  779. Hello Team,

    I have test one campaign using Gmass to check hard bounce. But we have found that Gmass is not collecting bounced email address into the bounce report section.

    As i am using paid version but still not getting proper campaign report.

    Please help me to get total bounce within 30 min or an hour.

    Reply

  780. Hello GMASS

    My organization is trying to set up payment for our monthly subscription fee. Since GMASS is a technical service, our IT department requires that GMASS complete the Voluntary Product Accessibility Template® (VPAT®). How may I send the form to your team so that we can complete this process?

    Reply

  781. Gwarm is only sending 10 emails a day and they are going to spam. The settings are set to increase two emails per day but the emails are not increasing. Please advise

    Reply

  782. I have several gmass accounts. It seems that the tracking pixel is sending emails to spam even if I switch accounts. Is there anyway to switch tracking pixel link in gmass?

    Reply

  783. Hi, I wanted a premium plan but mistakenly paid for standard plan. What should I do?

    Now if I upgrade to premium plan will it charge the whole amount Or only the variable amount(difference of both plans) ???

    Reply

  784. Dear sir,
    I subscribed to a standard plan, that allows only 2000 mails within 24 hrs.
    If I want to shoot more than 2000 / suppose to mail 5000 emails per day, Any solution is there?
    kindly help and provide a solution please.

    For GoDisha

    Reply

  785. Hi,

    Is there a way to cancel the sending of a campaign ?

    When I click by mistake in the Gmass Button, there is a popup message displaying the following message “Gmass sending…” with an X button. And when I click on the X, it just close the notification message but it not cancel the sending :/

    Thanks for your support.

    Reply

  787. I’m having trouble with the first name posting to my emails.

    I add first_name to the GMASS testing module but the First Name does not come through in the emails tested or sent out using Google Sheets.

    Spreadsheet header: first_name last_name email

    I’ve even hard coded: [%first_name | Default Value%], or [%first_name%],

    Reply

    1. Hi Robert,

      The merge tags for GMass is with curly brackets {}

      You can check out our detailed write-up on personalization by going to https://www.gmass.co/blog/mail-merge-personalization/ which also has detailed how-to’s which should help you get started.

      If you run into any issues, please contact our support team so we can assist you (gmass.co/g/support)

      Reply

  788. Hello,
    do you have a package that has a daily limit of more than 500?
    that is say 2000 or more per day. I have about 5,000 subscribers and I need to send emails about once a month. but now, due to the 490 / day limit, I haven’t sent them regularly.
    Is there a solution?

    Reply

    1. Hi Pesem,

      The GMass subscription plan you choose doesn’t have an effect on the sending your account is able to per day. The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular Gmail accounts are limited to a maximum of 500 emails per day. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit and varies from one account to another.
       

      However, in your case, you could create a GMass campaign with a subscription that will send to all of your 5000 subscribers split over multiple days without the need for you to manually send 500 emails daily until you’ve reached out to all of your subscribers.

      If you wish to learn more about these limits please check out the following article: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/  

      To read more about the spread out feature of GMass, please see https://www.gmass.co/blog/you-can-now-send-10000-emails-with-gmass-and-gmail/

      Reply

    1. Hi Vadzim,

      Please refresh your browser and try the form again. It looks like it was temporarily overloaded for a bit but we’ve just tested it now and it’s back to normal.

      Reply

    1. Hi muhammad,

      The GMass subscription plan you choose doesn’t have an effect on the sending your account is able to per day. The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular Gmail accounts are limited to a maximum of 500 emails per day. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit and varies from one account to another.
       
      If you wish to learn more about these limits please check out the following article: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/  
       
      You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/  
       

      Reply

  793. Hi,

    I filled out the form so that GMASS can provide feedback or even a ticket to my concern above.
    Please be advised that the policy of paying for urgent request is worth my disapprobation especially when the subject of complaint is all about financial matters originating either from over charging subscription of GMASS and system inefficiencies. The management should regulate and even drop this kind of policies.

    Overall, this is to inform this desk of my disapprobation of the said policy. Kindly be fair and just to clients who lay trust in your services and received such kind of treatment for 1.5 years. Thank you.

    Reply

    1. Hi Len,

      We’ve removed the previous email as it contained financial data and since this is a public forum, we’ve opted to make sure any private information is not made available online. We’ve responded to your inquiry regarding your subscriptions.

      Please note that our paid support option is aimed for urgent TECHNICAL requests are for technical concerns regarding campaigns, issues, and troubleshooting.

      Reply

  794. I need some help. I cancelled our GMASS account(s) a year ago, but recently received a charge on my credit card. The problem I have is that I’m not sure which account was charged, and the person who did it for the company has left, so we’re in the dark.

    It may be under these account names: ********. Also, as I recall there was a variation on *********** that we may have used, such as **********

    May I have your help? Can you see if we have an active account with an ******** extension? And, may I have your help to cancel it? Also, we just paid on May 24th. Is it possible to get a refund for that. I was under the impression that all was cancelled.

    Thanks. Ron

    Reply

    1. Hi Ron,

      We’ve had to blank out the email addresses from your comment for privacy. However, we’ll be more than happy to assist you with your request. Please contact our support team by filling up the form found at the top of this blog entry.

      Reply

  795. Hi

    My emails with gmail addresses are landing in receiver’s spam folder inspite of my subscription. Kindly resolve the issue.

    Thanks & Regards

    Reply

  796. Hi GMass,

    I want to buy any of the paid plans. How many emails can I send with it after purchase? Because I realized that for a FREE account, one can send 50 emails per day for one account.

    Finally, if I upgrade my account, can I use the same paid plan (Account) for my other Gmail accounts, because I’d like to send more emails in a day, using different Gmail accounts on Gmass.

    Reply

    1. The GMass subscription plan you choose doesn’t have an effect on the sending your account is able to per day. The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular Gmail accounts are limited to a maximum of 500 emails per day. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit and varies from one account to another.
       
      If you wish to learn more about these limits please check out the following article: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/  
       
      Also, please note that GMass subscriptions are on a per Gmail or Workspace account.

      Reply

  797. Sir I am not able to pay gmass, tried using different cards. Want to pay through only credit card. So first you tell me what can I do??

    Secondly I have tried to be at the basic free plan of 50 mails per day. Accordingly I have set the daily limit also but still the mails are not goings. It is asking again and again to upgrade the plan. Why I am not able to use the free daily 50 mails plan?? I have tried with different mail id also but same response

    Reply

  798. Hello,

    I am trying to set up an SMTP and this message appears :

    ERROR: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 74.125.195.108:587

    Reply

    1. Hi Abigail,

      Please contact our support team by clicking the link at the top of this article. Please run an SMTP test https://www.gmass.co/smtp-test and include a screenshot of the results when submitting your support ticket to help expedite troubleshooting the issue you’re encountering.

      Reply

  799. I want to ask if I pay $29.95, is it only applicable to 1 gmail account only?
    What if I had 10 gmail accounts? Do I just need to pay $29.95 for all the 10 accounts?

    Reply

  800. Please help. I have unsubscribed from GMass and I don’t even have the GMass button option anymore but I got charged $299 on my credit card. I can’t believe this is the only way I can get help with. Please take action on this.

    Reply

  801. Hi,

    What is happening with gmass? since last saturday email verifier is not working anymore; there’s a red button in the page that says “verification currently unavailable”

    can you tell when it’ll be fixed?
    thanks

    KR
    paolo

    Reply

  803. Hi

    I recently got laid off of my job and can no longer access the account that I got the gmail under. I need to cancel any re-occurring payments but can’t since I can’t log into the work account I purchased Gmass on/ for.

    Can someone please help so I don’t get charged monthly.

    The email I had purchased it on was Andrew.deaver@opendoor

    Andrew

    Reply

  806. I am not receiving your invoices via email. Very annoying! I have to go in and download them every month. Makes me want to cancel. Can you fix that please.

    Reply

  807. i don’t know what to do anymore i subscribe on the wrong email and its my office 365 email now i cant use my subscription please i need to know if you can assist me to transfer my subscription to my Gmail

    Reply

    1. Hi Anita,

      We’d be happy to assist you. Please contact our support team by submitting a ticket via the link at the top of this article so that we can assist you in transferring your subscription.

      You can also transfer your subscription yourself, directly from your Gmail account. If you want to learn how, please see gmass.co/g/transfer.

      Reply

    1. Hi Eric,

      I’ve forwarded this to our billing department. They’ll be reaching out to you regarding your inquiry.

      Reply

  809. Hi Ajay,
    I hope all is well. I am sending cold emails. I buy Gsuite and also buy the gmass premium plan but just 50 emails are sent daily.
    Thanks

    Reply

    1. Hi Nadeem,

      Please contact our support team by submitting a trouble ticket (gmass.co/g/support). To expedite troubleshooting the issue you’re encountering, please include the email address you’re sending from if different from your trouble ticket you’re going to be submitting.

      Reply

  811. I canceled over a year ago and I am still being charged. I was charged $299.00 on 04/05/2023. I need this to stop and I need my money returned. I don’t have an account to login to track this any further. I don’t have the campaign email any more, I am not sure what the email address was previously. I think it was one we got rid of, [email protected]

    I really need to get that money back and the service needs to be canceled as we thought it was.

    Reply

    1. Hi John,

      Please get a hold of our support team (gmass.co/g/support). There’s a link at the top to submit a trouble ticket. Once you submit your ticket, one of our support team members will get back with you to process your refund.

      Reply

  812. Hi,
    Interested in your Premium plan. I have a few important pre-sale questions. Please get back to me with detailed answers soon.
    1) All my contacts are 100% targeted audience and more than 99.5% of the emails are working and correct. I will send marketing emails from my gmail account to these contacts. There will be absolutely no spam content. In fact, there will be just text and one link to send them to my website. Do you GUARANTEE that all my marketing emails will land into their(contact’s) Inbox? It is very important that all the emails land into the Inbox now and all the time in the future.
    2) I do not want to put my domain reputation at risk. So I just want to use the gmail account and do NOT want to connect my domain because I am not sure IF Gmail will ban me for using GMass. Is it possible to use GMass without the need of connecting my domain?
    3) IF I signup for Premium plan, will I still have 500 daily email limit SINCE I have a personal gmail account?

    Look forward to hearing from you soon.
    Salim

    Reply

  813. Hello, I have several question about the number of email I can send

    How many email/month I can send If I only take the standard subscription and use my own SMTP?

    I see in your detailled pricing that’s its $4 USD per 10,000 messages sent via SMTP

    Is it included with my standard subscription or do I need to pay extra 4$ to send via SMTP ?

    Please respond ASAP

    Reply

  814. Hello Gmass team,

    I have somehow gotten a subscription to your extension/program – but have no recollection of doing so.
    When I check with my 2 gmails, they are free account with no subscription – So I can’t unsubscribe and I really don’t understand how this has happened.
    Really hope you are able to help me. Thanks in advance.

    Reply

  815. General Exception All GMass functions have been disabled due to abuse. If you believe this is a mistake, contact us at gmass.co/g/support.

    Please help me. I sent a lot of emails successfully. After I sent a batch of new emails, you suddenly banned my account. Please help me solve my problem. I like your service very much.

    Reply

  816. Hi we are planning use gmass for our marketing campaign,

    we are concern on what plan we need to use..?
    as of now we are planning send email throw 4 different domain
    so what plan we need to use..? Professional or Team Premium..?

    our plan is total 8 inbox, shell we use Professional paln to send email using Inbox Rotation (MultiSend)..?
    all our domain is configure in one google workspace account so one Professional account is enough to use al our 8 email inbox.

    so any one suggest me how we need to upgrade our plan or how we can use 8 inbox in one plan

    Reply

  819. I have never used this service before and have no login credentials to manage this account. However I have been charged $30/month and now $35/month for many years for this service, which I erroneously believed was related to gmail storage. I do not use and have never sent marketing emails. I have unsuccessfully attempted to get more information about these charges with no success. I believe an account has been fraudulently created in my name and I have no way to stop it, with now probably close to $1,000 in unauthorized charges paid by me to this company.
    I have opened several disputes with my credit card company but would also like a way to discuss this matter with GMass, if one exists. Thank you.

    Reply

  820. Can someone share a Loom video on how to configure Gmass with Twilo Sendgrid to send unlimimted emails per day?

    The Sendgrid customer support is pretty bad and doesn’t have any video tutorials.

    Reply

  821. Can someone share a Loom video on how to configure Gmass with Twilo Sendgrid to send unlimimted emails per day?

    The Sendgrid customer support is pretty bad and doesn’t have any video tutorials.

    Mike

    Reply

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