Occasionally, a user is unable to handle all the sales generated by using GMass and therefore wants to uninstall GMass.
If you find yourself in this predicament, this is how you do it. It’s a two or three step process to fully remove GMass from your Chrome browser and from your Gmail account.
Step 1:
Remove the GMass extension from your browser by navigating Chrome to chrome://extensions, finding GMass in the list of extensions, and either unchecking the Enabled box it or deleting it entirely with the trash can icon. This will remove the GMass buttons from the Gmail interface.
Step 2:
Disconnect GMass from your Gmail account. Go to Apps Connected to your Google Account, and find GMass, select it, and click REMOVE. This will prevent GMass from connecting to your account and sending emails on your behalf.
Step 3:
If you’ve installed the GMass Add-on, in which case the GMass icon shows up on the right sidebar on desktop and at the bottom on mobile, you can remove the Add-on from your account by going to your Gmail Settings, navigating to the Add-ons tab, and removing GMass.
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Yes, thank you very much for the information. I couldn`t remove it. The most important application in my phone is https://www.hoverwatch.com/track-phone-location . I can be confident in the safety of the gadget. Even if, something happens with me my data will not get to a hand of strangers.
It is a scam app, I signed up for a 1-month trial period and kept deducting my money, and I couldn’t remove it.
I have followed the steps above but still see what appear to be gmass buttons on when composing an email. Please advise.
GMass buttons will not appear once disabled in your Chrome Extensions list. Please email us at [email protected] with any further issues.
I have uninstalled it and disconnected but still does appear. Weird!
I have done this but the labels keep reappearing. What can I do to permanently stop the labels? Thank you.
I didn’t even install Gmass add-on and it appears in my email. Also all the methods you provided above doesn’t show Gmass add-on anywhere that can be removed. Then it just disappeared. I am beginning to find this to be a scam and see who doesn’t complain and starts using it. Perhaps you should more conveniently put a disable button instead.
Its really a very easy process to remove Gmass from your G Mail account. the process works very fast.
I need the ability to send 500 emails per day. My account is set to only allow 50 per day. I did not use GMASS< I only installed and then decided not to do it, and then removed per the instructions. But I am still limited to only 50.
Please fix
https://security.google.com/settings/security/permissions
follow this link link and remove it + even though if its not working then remove the gmass extension from your browser
Yes, that’s correct. That link will go through the process of uninstalling the Gmail add-on.
I wanted to give GMass a test-drive to see if it would let me do a mass mailing with a personalized pdf attachment on each message, but unfortunately, I don’t think such a thing exists in the G Suite Add-ons world. (At least not yet.)
GMass didn’t show up in my Chrome Extensions screen, so I followed the instructions at this Wordzen blog post to remove the add-on from the right toolbar in GMail.
https://www.wordzen.com/blog/remove-gmail-add-on/
These were the only instructions that worked for me, although don’t forget to go to security settings to disconnect the app from your Google account, too.
https://myaccount.google.com/permissions
Hi Rieland,
You would need to host the PDFs then use personalization via Google Sheets to achieve this. Unfortunately, we can’t directly attach a personalized attachment to the emails but you can use a workaround by providing a personalized link to each of your recipients that have their personalized PDF. Please see https://www.gmass.co/blog/how-to-include-a-personalized-link-in-a-gmail-email-marketing-campaign/
I went to use GMass but decided not to when I saw how much access it would have to my account. I have deleted as per the instructions but the logo is still appearing as an addon. I do not want this to appear. Please advise.
Hi Gary,
You would need to remove the Gmail add-on as well. Please go to https://security.google.com/settings/security/permissions?pli=1 and disconnect GMass.
After completing these 2 steps go to step 3 :
Step 1:
Remove GMass from your browser by navigating Chrome to chrome: // extensions, finding GMass in the list of extensions, and either uncheck the box or delete it with the trash can icon.
Step 2:
Disconnect GMass from your Gmail account. Go to Apps Connected to your Google Account, and find GMass, select it, and click REMOVE.
Step 3:
Go in your Gmail account and click in the right corner on the wheel icon then go to settings. Just click on the Labels Option and there just delete all the Gmass labels and you have your old Gmail templete.
thanks a lot for ur information
Why has my GMass account been cancelled? The GMass button is gone and I cannot do anything with the service. My account was charged last week and paid.
I’ve followed all the steps, but I still have three Gmass folders in my inbox, which I don’t know how to delete. Please advise
Hi Alie,
You would need to manually remove these by clicking on the three dots next to each one and selecting “Remove Label”.
hi team
all mails go to spam folder except gmail id holders.
what should we do?
Thank you for these clear instructions. When I needed to stop using it and could not find out how, I felt I would not use this program again. But now that this has helped so easily, I would look for your program as a top choice next time I need something like this.
Can you stop your annoying service and promotional Email.. it is just annoying||
This app is a scam.
I used it one email address for warm-up. The dashboard says 40 emails sent, 0 in spam
Then I send using the same email address to one of my 20 gmail addresses… and it went to spam
I tried other gmail addresses also went to spam. The email address never had this problem before I used gmass.
Gmass ruined that email allowing spammers to send junk from my email address.
I have done this but the labels keep reappearing. What can I do to permanently stop the labels?
Hi Dinesh,
If the labels are reappearing, then that means you have not completed the Step #2 outlined in the above article. Disconnecting your account from GMass by revoking the permissions will stop labels from being recreated. Please go to https://security.google.com/settings/security/permissions?pli=1 and remove any permissions granted to GMass.
I hired a company to do lead generation on behalf of my company, and they used GMass. It has been a nightmare to disconnect our email from GMass when we stopped working with the agency. We’ve followed all the steps!
I wouldn’t use or recommend GMass because of the cumbersome process when canceling their subscription or services. It is also a security concern as well.