How to cancel your subscription to GMass’s mail merge tool depends on whether you subscribed with a credit card or PayPal.
Credit Card Subscriptions
Two ways to cancel a credit card-based subscription:
New Way:
Log in to our dashboard at https://gmass.co/dashboard with the account you subscribed. Then click Settings at the top, then Account at the left, and then the Cancel option.
Old Way:
First, you must have the GMass extension installed. If the GMass buttons aren’t showing up in your Gmail interface, then it’s not installed. You can install it from our homepage.
Then, log in to the Gmail account whose GMass subscription you wish to cancel. If you don’t have access to that Gmail account anymore, log in to ANY Gmail account that is connected to GMass.
1. Launch a regular Gmail Compose Window.
2. Set the To field to [email protected]. Do not hit Send.
3. If you are logged into the Gmail account whose subscription you want to cancel, leave the Subject blank. Do not hit Send.
If you are logged into a different account, put the email address of the account whose subscription you are cancelling in the Subject line.
4. Optionally, please tell us the reason for your cancellation in the Body of the email. This is optional. Do not hit Send.
5. Do not click the Gmail Send button. Click the GMass button. Your subscription will end immediately, but your account will remain on its plan until your paid period is up. So if you’re a monthly subscriber, you can still use GMass until the end of your monthly period. The same applies if you’re an annual subscriber. You will receive a message in your Inbox telling you when your account will be demoted to free status.
Important: Be sure to hit the red GMass button, and not the regular Gmail Send button, because [email protected] is not a real email address; it is a command. Hitting the regular Send button will result in a bounce. If you do not have the GMass button because you uninstalled the extension, you must re-install the GMass extension to cancel your subscription.
So that means: If you receive a message from Mail Delivery Subsystem saying “Delivery to the following recipient failed permanently: [email protected], ” then you have pressed the Gmail Send button. Try again, and be sure to hit the red GMass button.
Another note: It’s easiest if you’re logged into the Gmail account that has the GMass subscription you wish to cancel. But if you can’t log in to that account, you can log into ANY other Gmail account that is connected to GMass. We will then verify that the logged-in Gmail account has permission to cancel the subscription of the other account before the cancellation is final.
Last note: Uninstalling the GMass extension does not automatically cancel your subscription to GMass. Just like, if you remove the Netflix app from your mobile device, it doesn’t automatically cancel your Netflix subscription.
PayPal Subscriptions
If you paid with PayPal, you must log in to your PayPal account and cancel your GMass subscription from there. Your GMass account will be demoted to “free” account status within a few minutes after canceling. When you cancel a PayPal subscription to GMass, you do not get the unused time for the month or year. Your account will be demoted to “free” status right away and its limits will reset to the free account sending limits right away. With credit card subscriptions, you would get the unused time.
Bitcoin Subscriptions
If you paid with Bitcoin, your subscription already has a pre-determined life, and it will automatically cancel after your paid time has expired. Bitcoin transactions are one-time transactions and are not recurring.
GMass is the only tool for marketing emails, cold emails, and mail merge — all inside Gmail. Tons of power but easy to learn and use.
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Ajay is the founder of GMass and has been developing email sending software for 20 years.
Hi Gmass,
The account I signed up for got blocked by google. Is there a way I can still cancel my subscription?
Yes, If you are logged into a different account, put the email address of the account whose subscription you are cancelling in the Subject line.
Hello Ajay,
I just signed up for gmass but linked it to my personal gmail account by mistake. I went to cancel but all emails I send to [email protected] are getting bounced back. I want to cancel so I can resign up and link it to my correct gmail account. Please help.
Hi Nick,
Please use the GMass button instead of the regular send button. If you still encounter issues, Please contact our support team through http://gmass.co/g/support
Hi Marvin Quinsaat,
What if I don not have the GMass button anymore on my gmail compose window, I lost the gmail button after I install my gmass add on.
Then I tried to put the gmass button back by install gmass, no success. What happened was I got charged 5 times on my credit card $8.95 five times on Jan 6th 2020.
Thanks…
Hi Rafael,
Since your inquiry is payment-related and would need additional verification, you would need to contact our support team directly at gmass.co/g/support
The wrong email was used to sign up. Wanting to cancel to start over. Please help.
Hi Ajay,
I’m trying to cancel my account but it’s saying that I can’t because my account is free. However, I was billed last month so this isn’t the case. Can you please help me to cancel this?
Thanks,
John
Hi John,
Since this will require us to ask specifics about your payment details, Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ so we can address this directly
Hi I have just paid for a subscription and contacted support with no avail
I am unable to personalise emails, I have tried various methods including following the guide, I am able to copy the first name field into the email body but whenever I click send the entire first line disappears and the only thing that is received is my signature.
I have tried this several times without including the personalisation and everything is received fine.
Have paid for a month, started with it
Luckily- was it- because nothing has worked- have I presumably made the app work, have I received an error message to usch-what addresses?
Have a statement on the payment and expect a refund via Paypal.
Best Regards
Kicki Andersson
Hi Kicki,
Upon checking, we’re showing that your subscription was used multiple times under [email protected]. If you have any questions regarding your subscription, please contact our support team by going to gmass.co/g/support.
Hey ! I have installed Gmass but now I want to Uninstall it as its a paid thing. Kindly suggest how cancel the paid plan. Also Gmass red button in not showing to the mail. Please cancel my subscription I’m really worried as money is deducting from my credit card
I am trying to cancel my personal account so that I can join a team account. I can’t send it because I can’t get the gmass send button to appear. I have read all of the articles and can’t get it to work. Honestly, I hate that you have hidden the button. I only have to send the one email to [email protected] and can’t make it go. And your support only says this is the one way it can be done. Ugh.
Hi Larry,
You would need to use the GMass button to process this. The reason being is that any @gmass.co email address is actually not an email address to send emails to but instead is a command when used with the GMass button.
If you’re still encountering this issue, contact our support team by going to https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/
Hi Larry, Make sure you have the GMass extension installed so that the red GMass button will appear. If the extension isn’t installed then the button can’t appear.
If you’ve deleted the extension you’ll have to reinstall it.
I feel bad with your services no one reply me I can’t send any email I want to return my money back I didn t use your service please .is not faire when you take money why you don’t reply yourtr clients i want to cancel my account now
How can I change my credit card?
Hi Jay,
Please see https://www.gmass.co/blog/how-to-change-or-update-the-credit-card-for-your-gmass-subscription/
Just give people account accessibility via email and password like every other online account.
It seems crazy that you have people’s payment information with no secure account access.
Hi,
We do not offer separate account access using email/password logins to keep everything accessible right from our users’ subscribed Gmail/G Suite accounts. Cancellations, invoicing, team plan management, and any other account-related actions are accessible by issuing commands directly through the subscribed account.
Mr Goel
I cancelled the Gmass subscription 2 months ago. I received a confirmation that my services will get deactivated. To my astonishment, my services got deactivated, but for two consecutive months my payments got deducted. How?
Please refund my money. My email id is vijay@*****.in
is there a way for us to see if our account subscription had already been cancelled?
Hi,
You should receive a confirmation email from GMass of the cancellation. Upon checking, the email address you used for this comment is on the free version of GMass.
I am facing same problem. please provide me the email address to contact you/your team for deactivation of account.
I was charged for the disabled account, is there any way to get that money back?
Hi Ajay
I have been paying 19.95 dollars for months for Gmail and do not need it or use it. i seem to be unable to cancel it?? please advise me. i cant seem to login to my old emaila ccount that i registered the gmail with!
Your procedure in cancelling does not work. I want a refund for 2 months. Thank you., Please stop doing this to people. have mercy!
Hello Ajay
we have gmass paid account as [email protected] but we are unable to login and our subscription not cancel .
Can you help to login the gmail or gmass account to we can cancel the same .
-Prabhakar
Indiacom Ltd
09923000844
Hi Prabhakar,
Upon checking, your subscription has been cancelled already and was done as per your original request via our support helpdesk.
I have done that but It won’t send and keeps asking me to sign in with the account that has been deleted by a company I no longer am with. Please help!
I Subscribed into a wrong account, can I get a refund.
i subscribed into a wrong account named as [email protected].
can you pls look into it and issue a refund.
Hi Ashutosh,
Please contact our support team (gmass.co/g/support) or you may transfer the subscription over to the correct account (gmass.co/g/transfer). You may also contact our support team so we can process the transfer for you.
Dear Mr Marvin Quinsaat
I’m trying to cancel subscription, but it noitice that: “Uh oh, something went wrong. Here is the detailed error: General Exception The account [email protected] has NOT been changed, because no active Stripe-based subscription was found. Perhaps you are subscribed via PayPal. If so, you must cancel from inside your PayPal account.”
But I don’t have any paypal account. Please help.
Thank you
Hi Ajay, I am beyond fed up. I have emailed you guys, followed all of the steps on your “support” portion of your site, and I am still getting charged. I was on an annual plan and I havent used GMASS in over a year. Why are you guys still billing me? Money is not coming in fast, and a bill for something that is not of use to me anymore is crazy, considering I have asked multiple times to cancel it. I don’t have access to the email associated with my Gmass account anymore ([email protected]) and I have sent way too many emails to be blatantly ignored. I put it in the email for my account and it says that there is no account with that email. I have even tried different variations and still nothing.. But you guys have my credit card info and are still billing me, so you have something!!! There is no phone support, chat team, or anything that can help, and it is starting to get out of hand. I just got charged today! My personal email is [email protected] and I would like to have this issue resolved immediately…
Hi Cheryl,
We’ve relayed this to our billing team. They’ll be reaching out to you via the provided email to address this issue.
Hello and Yes, I checked my spam and inbox. What is the email of the support team because I don’t have anything regarding any assistance.. This is getting increasingly frustrating. Please email me at [email protected]
Hi Ajay, I have emailed you guys, followed all of the steps on your “support” portion of your site, and I am still getting charged. I was on an annual plan and I havent used GMASS in over a year. Why are you guys still billing me? a bill for something that is not of use to me anymore is crazy, considering I have asked multiple times to cancel it. I don’t have access to the email associated with my Gmass account anymore ([email protected]) and I have sent way too many emails to not be seen. I put it in the email for my account and it says that there is no account with that email. I have even tried different variations and still nothing.. But you guys have my credit card info and are still billing me, so you have something!!! There is no phone support, chat team, or anything that can help, and it is starting to get out of hand. I just got charged today! My personal email is [email protected] and I would like to have this issue resolved immediately…
Hi Cheryl,
We’ve relayed this to our billing team. They’ll be reaching out to you via the provided email to address this issue.
Hi, I still havent received an email..
Hi Cheryl,
Our support team reached out to you via this email address that you’ve inputted. Can you check your spam folder?
Yes, I checked my spam and inbox. What is the email of the support team because I dont know if this is a trick, but I dont have anything regarding any assistance.. It should not be this difficult. Please email me at [email protected]
Hello and Yes, I checked my spam and inbox. What is the email of the support team because I dont know if this is a trick, but I dont have anything regarding any assistance.. It should not be this difficult. Please email me at [email protected]
Hello and Yes, I checked my spam and inbox. What is the email of the support team because I don’t know if this is a trick, but I don’t have anything regarding any assistance..Please email me at [email protected]
Hello and Yes, I checked my spam and inbox. What is the email of the support team because I don’t have anything regarding any assistance.. This is getting increasingly frustrating. Please email me at [email protected]
Marvin, I haven’t gotten anything. I checked my spam and inbox frequently, and there is still no sign of any communication between me and any type of support team. What is the support team’s email? I use the same email: [email protected] and I need this situated
Hi Cheryl,
I’ve relayed this to our billing team. They will be reaching it out to your directly via both the subscribed email and your icloud address. Kindly search for the email coming from @wordzen.com
i changed the name on my account but it wont let me cancel the gmass account of the old one because it says it does not exists the one i need to cancel is info@systemfor awardmanagement.com
Hello I am trying to cancel my subscription but I don’t know what email was used for the account.
HI Mr Ajay Goel,
I had cancel your subscription and it seems to be still having reccruring payment.
Could you please check?
I don’t see a subscription for [email protected] via credit card or PayPal. You may have subscribed another email address.
Trying to get a refund and cancel my subscription. It returns back as error. What do I do? It keeps charging my Card.
Hi,
What error are you receiving? If you’re receiving a bounced error, this is due to inadvertently clicking on the regular Gmail send button instead of the red GMass button. If you’re still having issues, Please contact our support team through http://gmass.co/g/support
I am trying to cancel and it won’t send because it says free subscription but yet my credit card is being charged
Hi Paul,
Please contact our support team through http://gmass.co/g/support with the last 4 digits of your credit card that’s being charged and its expiry date so we could do a reverse search to find what email account is connected to the active subscription.
Ja cancei de seguir o passo a passo para cancelar essa assinatura que nunca usei e ja me foi cobrado 2 meses, e agora seguindo as instruções de vocês recebi a resposta que acabei de instalar
que palhaçada é essa?
Quero meu dinheiro de volta
fico clicando no GMASS e só parece a informação que o GMASS esta na espera e não envia o e mail de cancelamento de assinatura
quero meu dinheiro de volta
quero meu dinheiro de volta
cade a resposta?
Quero cancelar a assinatura
quero meu dinheiro de volta
quero meu dinheiro de volta
é impossível cancelar, já foi feito para não ser cancelado
I have followed your instrucitons, however this is the note I am continually getting…
HUh oh, something went wrong while sending. Don’t worry though — just hit the GMass button again and that usually fixes it. You don’t have to worry about duplicates sending. Here is the detailed error: General Exception GMass couldn’t retrieve the Draft for this campaign. Error: Google.Apis.Requests.RequestError Not Found [404] Errors [ Message[Not Found] Location[ – ] Reason[notFound] Domain[global] ]i, I have followed your directions, howver I keep getting this message back.
Hi Valerie,
Upon checking, your subscription under val.youngblood@pi***.com has already been canceled.
Why can’t I call anyone? You should really have someone I can speak with. This is very disappointing that I have to comment here to hope somebody gets back with me. I setup a payment on the wrong email and didn’t transfer it correctly so I just setup a payment with the right email and would now like to cancel the other subscription and get my money back please.
Yup, same issue for us as well!!
El día 19 de abril cancele mi suscripción a Gmass, y por lo mismo ya no lo tengo disponible. Por lo cual no entiendo por que hasta la fecha me siguen cobrando?
Ya salio en el corte de mi tarjeta para el mes de julio. Solicito que se me rembolse.
Incluso tengo la imagen de que ya di de baja el servicio.
Hi,
Please contact our support team (gmass.co/g/suppot). Please include the screenshot of the confirmation email you’ve received so we can assist you regarding this issue you’re encountering.
I have the same problem.
I have the same problem. Did u ever get logged out?
Hi Gmass,
I signed up for a team subscription on Friday but realized quite quickly that we won’t need it — I added team members but no one has used it. We are a not-for-profit and can’t afford this charge…can you please downgrade my account back to an individual and refund the charge? Thank you,
i’m having the same problem. google security is out of control, they are constantly blocking me from my account in ways i never asked them to do
Dear Mr Ajay Goel,
I have paid amount of $8.95 yesterday. Please refund.
What I thought from long and lengthy misleading & unclear literature : That I can send 2000 e-mails per day in a click or in one go by using my se…[email protected]. Which is wrong.
We can send 2000 e mails by using personal domain like [email protected], you know what we can send only 2000 individual emails not in bulk.
Cal you arrange a call. If you have something to explain.
[email protected]. is not working!!!!
Like I’ve explained above, [email protected] is not an email address. It is a command to cancel your subscription.
It is explained all over the website and blog that Gmail accounts can send 500/day but G Suite accounts can send 2,000/day.
How can I cancel my subscription in PayPal?
Hi David,
Please follow the instructions in the article above. You would just need to open a new compose addressed to [email protected] and click the GMass button to cancel your GMass subscription.
I have tried that – tells me to connect my email to GMASS. No thanks – I did that to another account, used GMass to send a PDF and the account was immediately suspended.
I am trying to remove this horrible app – and I cannot find the recurring payment notation in Paypal to cancel it. PLEASE HELP. 🙁
If you paid using Paypal, you can go to your Paypal account and cancel the Pre-Approved payment associated with GMass/Wordzen. This will cancel your subscription. To uninstall GMass, please follow the steps found here: https://www.gmass.co/blog/how-to-uninstall-gmass/
I followed the instructions, received warning message to not leave subject line blank
Sorry it doesn’t even send the 2000 per day but only 490…its a failed project please. i want a refund please.
Ajay Goel you need to stop using my bank I
Never signed up Nore I gave my account it’s a fraud I’m Calling lawyers to investigate this and calling my bank as well someone else yousing this under my bank account ! Stop it now I have 2 kids and you charging and taking my last money from my bank
Delivery failed to [email protected], so what to do to cancel paid Gmail Mail Merge subscription to GMass?????
You clicked the wrong button. Please re-read the instructions.
Mr Ajay stop scamming people and cancel the payments
Mr Ajay I canceled my account in may but you keep charging me … and I clicked the correct button see
Your GMass subscription for karlaxxxx has been cancelled.
Your account is still active, however, until 6/18/2017 11:05:19 PM. After that time, your account will be demoted to free status and will only be able to send 50 emails per rolling 24 hours. If you change your mind, you can subscribe again at: https://www.gmass.co/[email protected]
Hello Mr. Ajay,
I have cancelled the subscription following the exact instructions. Sending that email. Hitting the gmass button instead of gmail…. The GMASS button icon in my email is gone. Still I have been charged today.
Please advice.
Hi Sai,
Please contact our support team so we can assist you directly (gmass.co/g/support).
I have cancelled my account as per the process mentioned above. But Still I got charged this month, I have sent a mail and not received any response till now. email id [email protected]
Google cancelled my account I was using Gmass for. How do I cancel Gmass now?
Hi there,
Email us at [email protected], and we will cancel on your behalf. Make sure you include the email address of the account you subscribed with.
Ajay Goel
Refund my amount
I have cancelled subscription of Gmass but I am still charged.
why are you cheating us.
Call me if you have guts
+919848220745
I have plenty of guts. What I don’t have is the bandwidth to offer phone support. The cancellation instructions are above. If you follow them, it is impossible to be charged afterwards. If you have evidence, submit it to [email protected].
@Kaushkik we have a case open through Visa. Do NOT send the evidence to Ajay Goel – SEND IT to whatever merchant you had. MAKE the merchants register gmass under cautious so finally enough dings will FORCE THEM TO FIX THIS OR LOSE MERCHANT SERVICES
What is GMASS posted under Paypal as? I have looked and can’t find it.
Ajay Goel
With a great difficulty I got it cancelled.
Please do not take further money from my card its not EMI. I thought its for a month which is rule of thumb.
No subscription service is ever for “a month”, and this is certainly not the “rule of thumb”. On both our Pricing page and in the “welcome” email you get upon subscribing, it is explained that you are subscribed to a monthly service and are charged monthly until you cancel. I challenge you to find a SaaS company that operates differently.
Hello Ajay,
It’s pretty clear that a lot of people are having trouble cancelling their account with GMASS, myself included, however your responses don’t seem to be very professional.
Perhaps you would be better off treating your customers with more respect?
Your cancellation process is terrible and if you can’t face up to that then please don’t take it out on your customers.
Hi Henry,
We apologize if there is miscommunication on our behalf – we do not intend to offend or come off as disrespectful. Our cancellation process is actually very simple and straightforward. You may cancel a subscription on the account you’re logged into by opening a new compose, adding [email protected] into the TO field and then clicking the red GMass button.
However, if you’re logged into a different account and want to cancel a subscription on another, simply follow the same steps but add the email address of the account that has the subscription in the subject line before clicking on the GMass button.
Its awful practice to require someone to download/install your extension just to cancel the account.
Consider my situation: I’ve never used GMass before, but I’ve been tasked with cancelling the account by my boss. The Google account doesn’t even exist anymore.
Its fine for this GMass option stuff to be an option, but you need another option for someone who doesn’t want to install your stuff.
I also followed this step last month but today debited the same amount.
Pls suggest how to cancel subscription.
Delivery failed to [email protected] so how do I cancel my subscription?
You have to follow the directions and click the GMass button, not Send.
When Can I get my refund? I only used it for a couple of hours because all the messages where BLOCKED due to the US IP address.
It’s highly unlikely your emails were blocked because of the originating IP, unless you configured an alias address to send via an external SMTP server, and that SMTP server had an IP address with a poor reputation.
See: https://www.gmass.co/blog/gmail-send-mail-as-setting-affects-email-deliverability/
To contact us, regarding a refund: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
YOU NEED TO STOP IT AND STOP CHARGING ME ….AM NO LONGER INTERESTED!!! PLEASE PLEASE PLEASE UNSUBSCRIBE MY GMASS AND STOP SCAMMING
Cancellations are self-service.
To cancel your subscription, follow the directions here:
https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/
These instructions were sent to you in your welcome email as well as on our subscription page.
Hi, if I cancel the subscription middle of the month, will I still be able to have the full functionality until the last date? Or I will end up only with 50emails/day restriction immediately when I can cancel?
Hi Vince,
We ask that users cancel at the end of their renewal term, as we have a very basic invoicing system that cancels universally and immediately.
When do you REFUND!!!????
I CANCELED!!! I only used your service for 30 min.
REFUND!!!!
To cancel your subscription, follow the directions here:
http://blog.gmass.co/2016/09/cancel-gmass-gmail-mail-merge-subscription.html
To get the best support from our team, see: http://blog.gmass.co/2016/11/how-to-get-best-support-from-gmass-team.html
My account also got blocked as soon as i started using it. I was just sending 300 mails per day and even though i got blocked. First of all, please cancel my subscription and second how to use it properly?
We have no idea what account you are subscribed under. Please contact us: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
Hi,
I cancelled an old paid subscription to g-mail and bought a new one, but somehow still have the old features. I would like to know how to solve this as soon as possible, as it affects my working.
I’m not sure what you mean by “old features”. Contact us for more help: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
I tried to cancel just a few minutes ago and the email address on this post to cancel doesn’t even work. Last month Google almost shut my account down for using GMass.
It does work. You didn’t follow the directions. You likely clicked the wrong button.
Ajay- I cannot access my gmass accounts to send the cancel notice. What do I do?
If you are logged into a different account, put the email address of the account whose subscription you are cancelling in the Subject line. You can cancel a GMass subscription from another email account as long as it’s connected to GMass.
Hi Gmass,
The account I signed up for got blocked by google. Is there a way I can still cancel my subscription?
If you are logged into a different account, put the email address of the account whose subscription you are cancelling in the Subject line. You can cancel a GMass subscription from another email account as long as it’s connected to GMass.
THAT DOESN”T WORK if that account isn’t connected to that Google account – I WANT TO CANCEL, not connect again!
If you paid using Paypal, you can go to your Paypal account and cancel the Pre-Approved payment associated with GMass. This will cancel your subscription.
I subscribed for GMass yesterday , still Gmail is not allowing me to send more than 50 emails per day. I want to cancel my subcription. I want to know will I be charged for using the service for single day or money will be refunded?
Kindly reply
You can request a refund by contacting Support: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
My gmail account has been blocked by google. Now what is the way to cancel the subscription? I do not find any way to do so. Please reply because many people are facing the same problem.
Just contact our Support team. We will verify that you owned the account, and then we will cancel it for you.
https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
I am not very pleased with GMASS
I got my account closed
BUT cancellation was QUICK, just took one Minuit
For all those trying to cancel, read all instructions and cancel accordingly.
Sorry you didn’t like GMass, but thank you for encouraging people to follow directions!
mentira ja fiz de tudo para cancelar e não consigo
siga as instruções do site mas não cancela, serei obrigada a fazer reclamações
Hello,
I wish to send mail to Around 50,000 contacts i have. Can you please suggest the best plan for this??? Also, can i send the mail in any regional language like (Telugu).. Please advice me at the earliest.
Regards
You can send emails in any language you like. For high volume campaigns, see: https://www.gmass.co/blog/smtp-server-send-unlimited-emails-with-gmail-and-gmass/
Hi Ajay,
Didn’t realize I was still subscribed! I only used gmass once months ago. I paid by card but it’s not a direct debit; you’re just charging my bank card every month so I can’t even cancel it from my online banking. That’s pretty dangerous. A direct debit would be much easier to manage and safer. Right now I’m on my mobile so I can’t even cancel it with your instructions. You need to make it easier to cancel these payment subscriptions, including from mobile, otherwise it comes across as a bit sneaky on your part. Just a simple link to login to gmail would do. Would really appreciate it if you refunded my payment on 14/07/17 as I haven’t been using gmass for many months now – I forgot I had it, and saw no indication on my direct debits or standing orders that I was still being regularly debited each month. Thanks.
It’s made clear both on the Pricing page, the Pricing FAQ, our homepage, and in the subscription confirmation email that you get that GMass is a monthly (or yearly) service, and that you’re charged at those intervals.
To contact us to request a refund, please contact our Support team: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
GMass, being a Chrome extension, does not work on mobile, so we are not going to make it possible to cancel on a mobile device.
The Account I was using was a test account. How do I cancel service if I don’t have access to that account anymore?
Just contact us at [email protected]. We’ll verify that the account is yours via other means, and then cancel it for you.
Hi Gmass,
The account I signed up for got blocked by google. Is there a way I can still cancel my subscription?
Yes, absolutely. If you are logged into a different account, put the email address of the account whose subscription you are cancelling in the Subject line. You can cancel a GMass subscription from another email account as long as it’s connected to GMass.
I want to cancel my subscription for two email ids. I sent you email many times but didn’t you cancel. How could I’ll follow the above cancel instruction in case my both account were closed by Google. So how people will send you cancel email from closed account.
You are charging with my everytime.
[email protected], [email protected]
Hi we want to cancel my subscription we are not satisfied wit your Gmass Services so please cancel my subscription and refund,..
Thnaks
Please follow the directions to cancel.
Please Cancel my subscription not satisfied with the services at all and also provide me the summary of my whole subscription and refund.
Thanks.
Please follow the directions to cancel. And if you need additional help, please contact our Support team: https://www.gmass.co/blog/how-to-get-the-best-support-from-the-gmass-team/
cancel and refund. or Federal trade commission your choice
Follow the directions to cancel. And I don’t mind hearing from the FTC.
@Kaushkik we have a case open through Visa. Do NOT send the evidence to Ajay Goel – SEND IT to whatever merchant you had. MAKE the merchants register gmass under cautious so finally enough dings will FORCE THEM TO FIX THIS OR LOSE MERCHANT SERVICES
You have been reported to the feds at ic3 big boy
I look forward to hearing from them orbit boy.
m paid user of g-suite and gmass
I did follow your every blogs and emails
but i can not be able to send 2000 emails per day
i set command just created draft
i also set 1900 limit per day
after what happend m just sending 100-200 emails
if really it has any feature of 2000 emails per day than you have to proper guide me
The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular Gmail accounts are officially limited to 500 emails/day, while G Suite accounts are limited to 2,000. However, not every account has the full sending limit – factors like age and reputation of the account can affect you.
There’s some more information about these limits here:
http://blog.gmass.co/2016/08/how-many-emails-can-you-really-send-with-gmail-and-gmass/
But also consider using our new feature where you route around Gmail servers and send with an external SMTP server. See: https://www.gmass.co/blog/smtp-server-send-unlimited-emails-with-gmail-and-gmass/
Mr. Ajay I have been using G Suite with my company domain name. Even then I’m only able to send 500 mails per day. Please refund my 19.95 USD.
I have uninstalled gmass from my chrome extensions however it still appears as an option on my emails how do I remove this.
I do not wish to use the service.
You can uninstall: https://www.gmass.co/blog/how-to-uninstall-gmass/
And disconnect: https://www.gmass.co/blog/how-to-disconnect-gmass-from-your-gmail-account/
I have just sent this email to your support email to [email protected].
”
MY gmass google account was [email protected] . Previous month I brought the subscription of standard plan by paying $8.95 . After using it for 7 days my account got banned . yesterday another $8.95 was taken from My Card . Please refund my 2nd payment and cancel my subscription. thank you .
”
Hopefully I will get the refund and cancellation of my subscription . Thank you
I Cannot un-subscribe. I do not see it in my business paypal.
I need to cancel the subscription NOW and refund the 8.95$ that was deducted yesterday.
Sr. Ajay Goel , cancelei hoje ,13/12/2017 minha Assinatura de mala diretado Gmail pago paraa GMass.
Como tive muitas dúvidas ,por favor, espero uma resposta se realmente cancelou.
obrigada
Rosalina
Your subscription for [email protected] has not been canceled. Be sure you’re pressing the GMass button, not the Gmail Send button.
E-mail de comando: “[email protected]” seguido de envio através do botão vermelho “GMAss” simplesmente NÃO FUNCIONA!
E como vejo nos comentários não funciona para ninguém.
Que deliiícia de serviço s2
O que me sugeri?
Aposto que vai sugerir que eu siga as instruções, adivinhei? 🙂
Please contact our support team through http://gmass.co/g/support if you’re still having an issue. FYI [email protected] was canceled on 1/5.
ajay can you help to change my email id in gmass account is [email protected] to [email protected] I paid you for the service please help me for this
Hi Vivek,
We can’t transfer the subscription from a G Suite to a Gmail address directly as they have different pricing.
Please email our support team at [email protected] and our team will assist you in getting a subscription on your Gmail account and canceling the original subscription.
Hi thank you for your services but I no longer need Gmass I have sent a cancellation request to [email protected] but also tried the instructed as well. As soon as I sent to [email protected] a pop up stated that I must have used pay pal though I do not have a pay pal account and used a credit card please verify to my my account was canceled and I will no longer be charged. thank you for your time and efforts.
Hi Andy,
Please contact our support team through http://gmass.co/g/support
without my permission monthly 441 deducting from my credit card, Please stop immediately
Hi,
On both our Pricing page and in the “welcome” email you get upon subscribing, it is explained that you are subscribed to a monthly service and are charged monthly until you cancel.
Cancellations are self-service.
To cancel your subscription, follow the directions here:
https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/
Dear Gmass team,
I subscribed the service product yesterday and my Google account, linked with so many other service products, was blocked early in the morning today after I sent 320+90 email yesterday.
Google notification became my alarm and the message shocked me as I have only one Google account.
Anyhow, I think it could be some mistake from my end. I have thus sent you an email and requesting you either help me to transfer the service products to a new Google account if I am lucky enough to create one, otherwise I would request for refund process.
Please advise.
Hi Kevin,
You can actually transfer your subscription yourself.
To transfer your subscription between accounts, follow the steps at this link:
https://www.gmass.co/blog/you-can-now-transfer-your-subscription-to-another-account/ ( http://blog.gmass.co/2016/09/you-can-now-transfer-your-subscription.html )
I have deleted the extensions, sent the email….but haven’t received any confirmation that my account is deleted and that I will not be charged anymore. HELP!
I had created my account and tagged it to [email protected] and then shifted it to [email protected]
Hi,
Yes, your subscription is confirmed canceled by using the instructions on this page.
I am not paying, but I don´t want to have this service anymore. What should I do?
Hi Francisco,
Please see https://www.gmass.co/blog/how-to-uninstall-gmass/
Hi Guys, can you refund my annual payment? please let me know, Thanks
sir,
please stop service. monthly deducting 455 from my account. please stop immediateley
Hi,
On both our Pricing page and in the “welcome” email you get upon subscribing, it is explained that you are subscribed to a monthly service and are charged monthly until you cancel.
Cancellations are self-service.
To cancel your subscription, follow the directions here:
https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/
Hi Guys;
I have cancelled the e-mails of two old members that are no longer part of our start up. Those 2 use to have a gmass / gsuite subscription. I thought that by shuting the gmail account of those accounts i would be also closing the corresponding subscritption of gmass for those accounts. Do i need to do anything else? The fact is because i have closed those accounts I have no longer access to them. Can you please confirm their gmass subscription are also canceled?
Hi Luis,
You may also cancel those subscriptions attached to the email addresses you’ve shut down using any existing Gmail account connected to GMass.
To cancel your subscription, follow the directions here:
https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/
If you run into any problems or have questions, please email our support team at [email protected].
Love the product
Hate the billing
I have upgraded subscriptions on one of my organization’s accounts and cancelled the others and spoken with support in the past….
Yet, since September I have been triple billed. The PayPal cancellation needs further explanation. And support. It’s one thing to let $8.95 slide one month and contact support to resolve AND upgrade… it is another to go back and find you have been billed more than $100 for inactive accounts within your organization.
Please fix. And Also, please provide clearer instructions to manage subscription upgrades and cancellations in PayPal.
Hi Jamie,
Please email our support team at [email protected] with the email addresses the account that has the subscription and your Paypal email address (if different).
My card was charged by you and I don’t use your service again, refund my money back to my credit card
To request a refund, see: https://www.gmass.co/blog/request-a-refund/
I have followed the instructions to cancel and I am still being charged. Please contact me to discuss how to cancel and refund for the months I keep getting charged.
Hi Jill,
Could you email us with the email address that has the GMass subscription you’re referring to?
Our support team can be reached via email at [email protected]
I tried to cancel and the email bounced back I DID EXACTLY WHAT IS WRITTEN ON YOUR SIGHT. There is definitely a problem contacting your company. CANCEL MY SUBSCRIPTION My next step is to get in touch with the better business bureau and call the credit card company.What a scam!
Hi John,
You received that message because Gmail tried to send an email to an email address that does not exist. That indicates that you have clicked the Gmail send button instead of the GMass button.
Our cancelation instructions are clear to indicate that you must click on the red GMass button when processing your cancelation. Clicking on the GMass button sends a command to GMass and not directly sending an email when the cancelation address is entered into the TO field of your compose window.
Cancellations are self-service.
You may review the directions here:
https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/
I cannot cancel my subscription via email! It says: Error details: The account [MyGmail] has NOT been changed, because no active Stripe-based subscription was found. Perhaps you are subscribed via PayPal. If so, you must cancel from inside your PayPal account.
However, I payed via PayPal where no PayPal account is used (instead, I directly used a credit card). Hence, I cannot cancel it via PayPal.
It has already automatically charged twice.
Please help to cancel my subscription!!!
Thanks.
Hi,
Please email our support team at [email protected] with the email address that you subscribed to GMass so we can assist you.
Please cancel my subscription for GMASS. I find that it is to spendy for my needs. I am a volunteer for a non-profit group and there is no budget for this additional expense.
Hi Nancy,
To cancel your subscription, follow the directions here: https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/
Ajay, the method provided on this page is not working for me. Am unable to unsubscribe from the Gmass service and am being charged via credit card even though I do not require the Gmass service at present.
Have emailed you with a couple of reminders. Basically, this being unable to unsubscribe is a cause for frustration.
Could you reply and help resolve this matter?
Thank you.
Hi Prabodh,
Could you send an email to [email protected] with the error you’re receiving when processing your cancelation?
I’ve checked our records and we haven’t received any email from this email address regarding your cancelation.
If you have another email associated with GMass, please send it to us as well to expedite your request.
Hi Ajay.
As per the thread for unsubscription it says go the gmail compose button and set the to field to [email protected] and hit the Gmass Red Button.
When i do these it says Gmass is not connected to the account. Even though it has been.
How do i cancel my plan.
I changed the name of my Email and my GMASS is no longer working. I sent email to Support but no response.
Hi John,
We apologize for any delays in response. But I’m glad I was able to assist you with getting your concerns addressed.
I feel for you, Ajay, and your team. Your instructions are clear and your training is amazing. I hope Gmass users will refer to the Blog to see that they have misjudged you and have inadvertently frustrated themselves by not knowing the how to use/cancel/etc. Gmass.
My Best to your team.
Hi Brennan,
Thank you for the words of encouragement and for encouraging others to follow directions.
Hello Ajay, I cant find the Gmass Button anymore. I had it initially in my account but cant find it anymore. I just subscribed and activated about 2 days ago. Please note I have unistall and reinstall the Gmass extension but still no solution.
Hi Matthew,
Could you send us a list of extensions you’ve also installed in Chrome by emailing our support team at [email protected]?
It might be a conflict with another extension that’s preventing the GMass button from showing.
Hi, I have subscribed Premium Gmass with $19.95/month for the month of April 2018. I have subscribed only for a month. But today (June 1st) again USD 19.95 got deducted from my account. Please refund the amount immediately as I haven’t opted your service for this month.
Hi Dhawal,
On both our Pricing page and in the “welcome” email you get upon subscribing, it is explained that you are subscribed to a monthly service and are charged monthly until you cancel.
Cancellations are self-service.
To cancel your subscription, follow the directions here: https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/
Everyone here having an issue with Gmass refund policy. TAKE THIS page, go to your bank or paypal – give them a copy. TELL them YOUR ISSUE and how it is sometimes IMPOSSIBLE for refund. They will ding this company’s merchant service.
Hit them in the wallets – that’s when they pretend to care enough to change something. The FTC etc can’t do anything about it but Visa and Paypal WILL!
Also, show them Ajay and his responses. Show the management/founders actions against people. The smuggness is a red flag to merchant services. Keep that in mind.
Hi Mark,
We’re sorry you do not like our process. Since our system is mostly self-service to keep costs down, a user would simply need to follow the instructions found here: https://www.gmass.co/blog/request-a-refund/
Our refund process can easily be done from any account connected to GMass.
Requesting a refund or canceling a subscription takes no more than 10 seconds on accounts connected to GMass if the directions are followed.
Gmass is just looting people who have given you the rights to charged it from my cards.
Its my money kindly refund my money back other wise i will go to consumer court. I have send you and email from [email protected] to [email protected] the email is not getting delivered
Hi Jubed,
The email is not getting delivered because the instructions above states to click on the GMass button which sends an action to our system rather than the Gmail send button which sends an email.
Please see the above instructions on cancelations.
To request a refund, see: https://www.gmass.co/blog/request-a-refund/
Hi,
you have charged my account 3 times in the last two months even though I have cancelled my account.
Could you please return to my credit card 11,12 EUR and 7,69 EUR from previous month and 12,95 USD from this month and cancel my subscription once again, but this time for real!
I tried to send an email from GMass on [email protected] as you explained, but I got “Your GMass request failed. Error details: This account is a free account, so there is no subscription to cancel”
If you need any additional explanation, please let me know.
Thanks,
Alex
Hi Aleksander,
Please contact our support team through http://gmass.co/g/support with the last 4 digits of the card that’s being charged and its expiry date so we could do a reverse lookup for any existing subscriptions associated with your card.
Hi
I bought a package for year an hour ago
and I’d love to cancel your purchase
Please contact our support team through http://gmass.co/g/support
Our email stop the service on the [email protected] . Stop the service of the service as the credit card is from my friend, he is speaking to stop.
Please close this service
stop my subscription [email protected]
Cancellations are self-service.
To cancel your subscription, follow the directions here:
https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/ ( https://www.gmass.co/blog/how-to-cancel-your-paid-gmail-mail-merge-subscription-to-gmass/ )
I need a Payment receipt, but it seems to not be simple.
It’s taking me WAY too long just to get a simple payment receipt… Which could be simply done just by having an email, or ther contact of your support team.
The Gmass button doesn’t exist on my gmail browser., although I have a gmass account on that specific email account. And I do have a Gmass account since it has been paid from my bank account every month.
Please solve this.
and this email [email protected] doesn’t work at all.
Hi Joao,
You would need to first troubleshoot what’s causing your GMass buttons to not appear. We have a troubleshooting guide found here: https://www.gmass.co/blog/troubleshoot-missing-gmass-button/
Instructions on requesting your invoices were sent to you on May 24 10:46AM. You may also view those same instructions here: https://www.gmass.co/blog/you-can-now-request-your-gmass-invoices/
kindly refund my payment you just charged me today without notification. i am not using Gmass, now nor I want to use it any more. I don’t want to continue your services, so kindly refund the amount you charged from my card today. and discontinue my services. It was a mistake I subscribed with your gmass services.
When you subscribe to a monthly service, you have to cancel it when you want to stop paying. If you subscribe to Spotify and don’t listen to any music during the month, they don’t cancel the subscription just because you didn’t listen. They cancel it when you explicitly request to cancel the subscription. The same goes for GMass – we don’t monitor your use of the service, we wait for you to cancel the subscription when you’re ready to. Cancellations are self-service, and the directions are here on this page. These same instructions were sent to you in your welcome email, it’s also available on our pricing page when you signed up, as well as all over our blog and website.
To request a refund, see: https://www.gmass.co/blog/request-a-refund/ ( https://www.gmass.co/blog/request-a-refund/ )
why are you unsubscribing? does this service not provide good service? please tell me. how many emails can you send per day.
Kindly also confirm that my Gmass account is now deactivated and you will never charge it.
I want to get confirmation in this regard.
I already have submitted my cancelation request.
Kindly check and confirm.
Hi Manoj,
Confirmed that your subscription has been canceled dated on Jul 18, 5:53 PM
Marvin,
thanks. Can you also confirm that i will be not charged now from my card as you did this time.
I need clear confirmation, that now i will be never charged unless i do subscription again myself.
pleas reply me back urgently. I am very much worried that you may again take out mone from m y account..?
Hi Manoj,
Apologies on the delayed response via this thread. I can confirm that your subscription has now been canceled and you will not be charged for GMass relating to this email address unless you resubscribe at a later time.
Rest assured that your subscription to GMass has been canceled. You should have also received a confirmation email stating the same.
I’ve sent an email to [email protected] and use the Gmass button. Will it be delivered to you?
Hi Jim,
Yes, we’ve replied directly to your inquiry in the email you sent our support team.
Seems shady. I’ll block it through my bank. I don’t have an option to send an email with gmass but yall are charging my card.
Hi Clifton,
We’ve received your cancelation request Jul 31, 2:08 PM.
Hi, I’ve requested a cancellation for my email address a few weeks ago and still got charged on my card a few days ago, can you please look into it and issue a refund?
Thanks,
BM
Hi Bogdan,
The last charge for your subscription occurred on Jul 12, 1:28 PM, you cancelled your subscription on Jul 18, 11:53 AM.
To request a refund, see: https://www.gmass.co/blog/request-a-refund/
no refund offered. they only cancel and keep the rest of your year subscription
Hi Duy,
Emails being marked as spam is due to a number of factors which includes but not limited to your domain, your content, and your email address’ reputation. This is all dependent on your recipients’ email provider’spam filters. We have our support team that you could have contacted to assist you in pinpointing what is causing your emails to be sent in spam and what steps you can take to resolve it.
Paying for a year means that you’re committing to a year and have already tried out our services and saw that it fit your needs. Signing up for a year is optional, we have a monthly subscription as well as a free version that would allow you to send up to 50 emails per rolling 24 hours as a test bed to see how GMass would fit your needs.
Hi,
I have subscribed for Gmass in my Gamil Account [email protected] but google has disabled my gmail account. I tried cancelling through my another account [email protected] but it did not work. Please help me out.
Thanks & Regards,
Jayesh Abhani
+971 524408075
Hi Jayesh,
I’ve responded to your ticket. Please check your email for resolution.
Hi Marvin,
I have not received the confirmation email. Could you respond to my Gmail Account [email protected]. google has disabled my gmail account [email protected]
Thanks & Regards
Hi Jayesh,
I’ve responded on your most recent ticket under your current email address provided.
Am unable to cancel my subscription as per mentioned way and amount is getting debited every month.
Please expedite and confirm.
Hi Ak,
If you’re encountering an error message or notification, please contact our support team through http://gmass.co/g/support with a screenshot of the said error message/notification so we can assist you directly.
Hello, I have had several gmass accounts but one of them keeps on billing every month and i keep on disputing the credit transactions every single month, please contact me.
Hi Gon,
Please contact our support team through http://gmass.co/g/support so that we may assist you directly.
I just got charged for not using gmass after one month. How do I get a refund and cancel the subscription?
Hi,
Please follow the instructions on canceling your subscription found in the article above. You may issue yourself a refund, please see https://www.gmass.co/blog/request-a-refund/ ( https://www.gmass.co/blog/request-a-refund/ )
Will the amount paid back to my visa card after the cancellation of the subscription?
Hi,
Refunds are not automatic. You may issue yourself a refund, please see https://www.gmass.co/blog/request-a-refund/ ( https://www.gmass.co/blog/request-a-refund/ )
Hi,
No it is not automatically refunded. You may issue yourself a refund, please see https://www.gmass.co/blog/request-a-refund/ ( https://www.gmass.co/blog/request-a-refund/ )
When and how will my account be unlocked so that I can write individual messages to people?
Although Gmail accounts (those ending with @gmail.com or @googlemail.com) are officially limited to 500 emails per day, we have noticed over time that there are other factors that affect the send limits for an account. Age is a huge factor in this, as Google limit accounts to lower sending capacity until the account establishes its credibility. This is a measure to prevent scammers and spammers from opening accounts and sending at full capacity.
There’s some more information about these limits and factors here: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )
We recommend that in situations like yours, users ‘warm up’ their account by sending smaller campaigns over time to establish a reputation for the account and the domain. We don’t want your behaviors to flag Google’s spam detectors and cause bigger problems for you down the line. The more you use your G Suite to send and receive, the more it garners reputation and sets usage behavior resulting in slowly increasing Google imposed sending limits.
Your GMass request failed. Error details: You don’t have any email addresses in the To line. See this article for more information.
I wanted to unsubscribe and stop paying got GMass function. As I registered duplicate.
But I tried the way u mentioned, still not working.
Please help me to stop paying and unsubscribe.
Thanks!
Hi Crystal,
Please ensure that you’re adding our [email protected] address in the TO field. If you’re still having issues, Please contact our support team through http://gmass.co/g/support
You whole sign up process is a total mess and does not work properly.
Hi Jane,
What difficulties are you experiencing with signing up for GMass?
ajay why are you refunding my payment as it not working for me
ajay why are you not refunding my payment as it not working for me
Hi Kashif,
We’ve responded to your numerous inquiries. Since you’ve signed up the incorrect account and processing a refund request from another account, our system will not recognize that you are the same person thus erroring out – you would need to request for a refund using our refund process from the account that has the subscription. We’ve responded to your request as to how to which email address you subscribed to GMass, how to transfer it, as well as how to cancel and request for a refund.
I am now trying to cancel my account but it will not cancel. I followed the cancel instructions but no luck.
Hi Tom,
Please contact our support team through http://gmass.co/g/support
From: [email protected]
Sir/ Madam,
I’m so disappointing on your services. Before that i’m trust Google Gmail so good.
I has been cancel this service and change the credit card No, since july 2018, your system still charge me on August 2018 and September 2018. I need to cancel my credit card. This make me trouble.
I cancel through email:[email protected] need reinstall the gmass again, but the gmass not allow me to install, how to click the Gmass button to send? Yr system very poor!!!!
Sir, u may check he transaction, i didn’t use the service after june.
Can you please refund me the payment back to the credit card.
I attached with my credit card statement.
Transaction Date as below:
25 Sep 2018 RM29.44
25 Aug 2018 RM29.21
25 Jul 2018 RM28.60
Hope to get your reply soon! Thanks!
Rose Lee Loak Szu
Hi Rose,
I’ve responded to your ticket directly. But upon checking, we did not receive a cancellation for your subscription which is why the recurring payment continued. Uninstalling the GMass extension does not cancel your subscription as GMass can be installed/uninstalled freely to allow users to use GMass on multiple PCs.
Marvin, I have left messages for customer service with no reply. I just want to confirm my account is cancelled.
Marvin Quinsaat
October 31, 2018 at 4:44 pm
Reply
Hi Tom,
Please contact our support team through http://gmass.co/g/support
Hi Tom,
Upon checking, the last message we’ve received from this email address dates back to August but with regards to your subscription on this email address, I can confirm it has been canceled and that it is under our free version of GMass as of this writing.
hi gmass
i cancel my subscription in gmass because i want to change my subscription to another account
change gmail to gsuite account and i want to now if money back to start with gsuite
Hi Abenghal,
Unfortunately, we cannot refund a subscription onto a different card. When we issue refunds, we can only do so back to the same card that was used in the original transaction. I did not receive a response to my previous email but have just sent you cancellation instructions and steps to request for a refund.
Hi Abenghal,
Cancellations are self-service.
To cancel your GMass subscription, please follow the instructions found in the article above.
Dear sir
all my mail goes to SPAM,
then why should i use this GMASS,
when it was free, 50 mail send. then waist all mail ges to SPAM…
NO use i lost my time and money….
I would like a refund. Sending emails through gmass/sendgrid suspended my account and cost me time and money. This is unacceptable.
You may request for a refund, please see https://www.gmass.co/blog/request-a-refund/ ( https://www.gmass.co/blog/request-a-refund/ )
Great add on!! Worth the investment to reach as many people and clients as you need!
Hi, i am unable to use the gmass. need assistance
I was cancelled gmass subscribe by sending mail on [email protected] last month
But why today you deduct money from my credit card
Hi Manish,
Upon checking, we’re not showing a cancellation for your email address. Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/
i have cancelled since oct 26, but u are still deducting $6.95 every month from my credit card. please stop the autopay now. and return the Nov 28 and Dec 28 fee to my credit card.
http://i68.tinypic.com/m90qkn.png
here it is the proof of my cancellation,i have cancelled since oct 26, but u are still deducting $6.95 every month from my credit card. please stop the autopay now. and return the Nov 28 and Dec 28 fee to my credit card.
Hi David,
Upon checking, your Google Apps Standard – Monthly subscription on your email address has been canceled. I’ve done a reverse lookup for any subscriptions on the same card and did not find any subscriptions attached to it.
The screenshot you’ve provided – based on the amount charged – is for a Gmail Minimum subscription. Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ so I can assist you directly.
I’m trying to cancel my account but it always appear like this “Uh oh, something went wrong. Here is the detailed error: The account …… has NOT been changed, because no active Stripe-based subscription was found. Perhaps you are subscribed via PayPal. If so, you must cancel from inside your PayPal account”
my account paid via credit card, can anyone help?
I’m not able to cancel my paid subscription via [email protected]. It says I’m probably subscribed via Paypal. I went into Paypal and there have been no withdrawals to Gmass. How do I cancel?
Hi Ewen,
Please go to your pre-approved payments in your Paypal account and cancel the pre-approved payment from there. If you’re still having issues, Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ so we can address you directly.
I canceled my membership and am still being billed. Could someone please help?
Hi Bobby,
Upon checking, your subscription has been canceled on Feb 5, 4:00 PM GMT
I see I’m getting billed for gmass on my credit card but I have no idea which email address it is attached to. How do I cancel?
Hello, I cancelled my subscription on 12/30 and still got charged on 1/22 again. Can you please help me understand why I was charged after cancelling?
Hello! I am a student and I recently signed up for GMass to send mass emails from my student job. However, that was an error on my part. I just learned my school has a program so I paid unknowingly. Would you be willing to refund my money please? I know this is a mistake and I am sorry. If you can I would really appreciate it, since you already had the organization business. Thanks
Hi Ajay,
Can you ensure if my subscription related to this gmail account is cancelled since I received no confirmation or anything by following the steps told above. My ID is also blocked by Google after using Gmass.
Regards,
Musadiq
[email protected]
Hi Musadiq,
Your subscription is confirmed canceled on Feb 23, 9:53 AM GMT
Every month my savings account is debited for some gmass account where as I don’t use any such account. Kindly help at the earliest because such fraudulent transactions aren’t welcome.
Hi Rahul,
We’ve responded to your ticket directly. Kindly check your email.
We cancelled our Gmail corporate account and Gmass over a year ago. Our billing department just informed me we have been getting charged all this time for GMass. We don’t have Gmail anymore so I can’t try to cancel AGAIN through the instructions. Please give me instructions to get GMass cancelled immediately!
Hi Howie,
We’ve responded to your email directly regarding your concern.
I paid from a different account, and I cancelled the same. When my money will be refund..??
Hi Abdul,
Since this is a financial request, Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ so that we may address you directly and privately.
Pls. cancel this auto payment of this month . I never asked for this month
Hello, last night, 3.30.19, I signed up for GMAil version of GMASS at a monthly fee of $8.95 thinking i signed up for GSUITE . the limitation is 500 emails, but i want 2,000 emails per day.i could not find the G Suite button on the pricing page. I understand their is a way to transfer my subscription from gmail (GMASS) to G Suite (GMASS), is that correct and could you do that for me or walk me thru that please? Thank you very much.
Please cancel my subscription and give refund money asap my email id [email protected]
We are sending to you email but it is not deleverd to you
Hi Riken,
Please use the GMass button when canceling your subscription.
Please cancel my subscription on [email protected] and give refund money asap
We are sending to you email but it is not delivered to you
Hi Riken,
Please use the GMass button when canceling your subscription.
I have two charges of 12.95 for signing up with GMASS. I only have 1 account. I need a refund of one of the amounts.
Hi Scott,
It appears there was an error to the email you first subscribed. We’ve gone ahead and canceled that erroneous subscription and have issued a full refund which you should see reflected in your bank statements in 5-10 days, depending on your bank.
I am attempting to cancel but I receive the following message.
Uh oh, something went wrong. Here is the detailed error: A GMass subscription could not be found for [email protected]; [email protected]; lpgenedixlab.com in Stripe. If [email protected]; [email protected]; lpgenedixlab.com was subscribed with PayPal, you need to cancel the subscription directly from PayPal.
I need to cancel
Hi Ariel,
To cancel your subscription, please log into your Paypal account and under pre-approved payments, remove the one set for GMass. This will cancel your subscription immediately.
Hi
I pay by paypal, but i dont have account on it, can you cancel my subcription?
Thanks!
I cancel the subscription 12 days ago after that you charge my card $12.95.Please refund the funds as soon as possible.
Here is the information
[email protected]
[email protected]
[email protected]
Hi Abhishek,
Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/
I need my refund.I cancel the subscription but still Gmass charge my card.
Again, you will have to contact our support team directly as we would need to confirm additional information which cannot be done in a public forum such as these comments.
You may also request a refund by following the instructions found here: https://www.gmass.co/blog/request-a-refund/
I did this nothing will happen.This month again your company charge my card.I have all the screen shots.
PLEASE CANCEL MY SUBSCRIPTION. I hired a marketing guy for my business and he told me to set up a gmail account and a Gmass subscription. I did this and he send too many emails from the account and it was suspended. I can not access the account to cancel. I’ve tried with another gmail account of mine and it says that the account can not be found. My credit card was just charged again. I DO NOT want this service anymore. PLEASE cancel my account for [email protected]
Hi Ron,
Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ since this would require us to confirm the payment details to verify ownership as the request is being made from a different email address.
Hi, Please CANCEL MY SUBSCRIPTION to Gmass because I do not have access to mail. because Google cancel it. Thank you
Hi Katarina,
Cancellations are self-service.
To cancel your GMass subscription, please see follow the second set of instructions (2nd image) on how to cancel your subscription from any account you have connected to GMass.
OK thank you. I did it i think so 🙂
I need to cancel immediately.
Hi Micah,
To cancel your subscription, open a new compose addressed to [email protected] and click the GMass button.
Gmass will not let me cancel the account. I email ed the request as instructed from the team leader account and now the system is saying the email is not the team leader. I have emailed Ajay several times about this and no one is responding. It was such an effort to get us to write a positive review to sign up and now it’s super difficult to cancel. I will call my bank if someone doesn’t respond.
Hi Angela,
Your subscription has been canceled as requested. If you have further questions or need assistance, Please contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ so we can address you directly.
How a company don’t have a contact phone number??
Hi Shawn,
We do not offer phone support to keep costs down, however, you may contact our support team at https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ so we can address you directly.
Hi –
I would like to make sure that I am refunded for the purchase of an individual account that I cancelled less than an hour after purchasing.
I meant to upgrade to a team account rather than adding a single account.
Please advise.
Thank you.
Hi Jason,
We’ve responded to your ticket directly. Kindly check your email if you haven’t yet.
Hi GMASS
I have cancelled the monthly subscription by email today since the registered email for gmass has been blocked by Google.
Please validate the cancellation.
Hi Roslina,
Your subscription has already been canceled and a confirmation email was sent to you when you canceled your subscription.
Hi I set up account with credit card through Paypal. I want to cancel the account.
I am unable to cancel at Gmass
Uh oh, something went wrong. Here is the detailed error: General Exception The account jing******@gmail.com has NOT been changed, because no active Stripe-based subscription was found. Perhaps you are subscribed via PayPal. If so, you must cancel from inside your PayPal account.
And I am unable to cancel at Paypal as I do not have or want a Paypal Account
Hi Malcolm,
As requested, we’ve gone ahead and canceled your subscription. You should also receive a separate confirmation email stating the same.
Hello, I use Gmass with email @studiobar.in Today it said the account was cancelled. Im not sure how since I did not. There is no place I can go and check my account and activity. Neither is there a support mail. Can you mail me back and inform why its cancelled?
Hi Vickram,
The reason why it was canceled was that after repeated attempts in charging the card we have on file, the charge was returned as failed. We’ve sent you notification emails sent to your email ending in @studiobar.in about it. If you would like to resubscribe, please go to https://www.gmass.co/pricing.
Good day sir,
I have subscribed your service and paid for it. though my gmail account, ‘[email protected]’
But after start use this service, a few days later, The google blocked my account. I got your warning message, but it was too late so I couldn’t get time to adjust my campaign.
anyway, It was blocked. even I can’t use it one month, it was charged and paid. I have tried to unsubscribe your service and cancel the paying, but the process for the cancel was too complex and unfriendly. so I couldn’t do that. but unrelated my thought and feeling, the system take my money again. as I told you, the using day of this service is only a few days. so I wanna ask you is it possible refund it.
I have found a way to ask the help of the support team. but there is too may rule and article for asking the help. and the article told me ‘don’t mail to support team directly’. so I wrote the question on this page..
Awaiting for your answer. thank you.
Hi Je,
You may contact our support team through the email address found in this article: https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/
If your account was blocked by Google, you may request for reinstatement. Keep in mind though that reinstatement is at Google’s discretion. You may request for reinstatement by filling up the form found in this article: https://www.gmass.co/blog/did-your-google-account-get-suspended-or-did-gmail-bounce-your-emails/
If you would like to cancel your subscription, you may do so from any account that is connected to GMass. Just open a new compose addressed to [email protected] with the subject line as the email address of the address that was suspended, then click the GMass button.
You may also contact our Support Team to request to cancel your subscription directly. If you wish to continue to use GMass on a different account, you can simply transfer your subscription to a different email account. You can actually transfer your subscription yourself. To transfer your subscription between accounts, follow the steps at this link: https://www.gmass.co/blog/you-can-now-transfer-your-subscription-to-another-account/ or you may contact us so we can transfer it for you.
Please cancel my subscription immediately. My credit card is being charged $8.95 per month but every time I try to cancel the subscription I am told I have a free subscription. I do NOT have a free subscription.
I’m trying to unsubscribe, but I’m getting the same error message over and over. This is the message:
Uh oh, something went wrong while sending. Don’t worry though — just hit the GMass button again and that usually fixes it. You don’t have to worry about duplicates sending. Here is the detailed error: General Exception GMass couldn’t retrieve the Draft for this campaign. Error: Google.Apis.Requests.RequestError Not Found [404] Errors [ Message[Not Found] Location[ – ] Reason[notFound] Domain[global] ]
Hi Andrea,
We’ve responded to your ticket directly.
I got deducted USD 199 and USD 129 on Aug 3 2019 even when I cancelled in 2018. Followed the commands exactly, input 4 emails in subject line, clicked on gmass button, got reply, that all my accounts are FREE accounts and still got charged USD 199 and USD 129
This is horrible Ajay, really dissapointed. Was a fan but now this is horrible service.
Hi Caleb,
We’ve responded to your ticket directly. Kindly check your email.
Hello. My wife and I have each had GMass accounts. We thought that they were all cancelled. Our credit card was billed $19.95 today (8.27.2019). Please let me know what email address this charge was for.
Please respond directly to me at my email address. Mark
Hi Mark,
We’ve responded to your ticket directly. Please check your email.
I did this in March and am still getting charged. Who do I talk to about fixing this and refunding the last 3 months?
We’ve responded to your ticket directly. Kindly check your email.
Hi I am trying to cancel my GMass subscription and have pushed GMass several times and it comes up with an error and says something went wrong while sending…..retry etc. Rather frustrating.
Hi Steven,
We’ve responded to your ticket directly. Kindly check your email.
Hi
Last month only I’m sending request to cancellation of gmass account,but this one also amount deducted my credit card and last month also I’m not used gmass ,
I request to please Stop subscription and refund my last to months amount
Hi Dinesh,
Your subscription has already been canceled. Kindly check your email for our support team’s response to your request.
Hi Ajay/ Marvin
I just got the subscription yesterday Gsuite premium, trying to get help from many sources from you panel as well, no mails are getting revert and no solution to it.
Having a lot of problem using GMass i thought it might help in my business.
Well i would like to know will i get my refund back as its not over 24hr i m using it and really pissed now.
please provide me help to get it clear or just give me refund so that i can go for another ways to bulk mailing.
here my request (24692) the only revert i received. sent via my personal mail [email protected] as Gsuite one is not sending any mails further.
details – [email protected]
Hi Swati,
We’ve responded to your ticket directly. Kindly check your email. If you’re still running into issues, please reply back to let us know.
You guys keep charging and wont cancel our subscription – I follow your instruction and it says we’re on the free plan, yet your charge keeps coming through. I’ve emailed [email protected] x3 times – can someone respond?? This is so dodgey!
Hi Annie,
We’re unable to find a subscription under your conxjobs.com email address. Kindly contact our support team directly as we’ll need to ask for identifying details to do a reverse lookup to find the subscription: https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/
I don’t really know where to start to express my disappointment and even anger at the case outlined below. I decided to move my email campaigns from GetResponse to Gmass based on the verified claim that I could obtain better opening rates. I created a Gmail address in line with my campaign and then prepared my transmission. I was fully aware of the fact that with a new email address my campaign (more than 1300 opted-in addresses) would be split up into 500 messages each day. I submitted the email (using the gmass button) and 480 messages were sent on day one, with a great opening rate (20% +).
But then no more messages were sent on day 2 and I couldn’t make heads nor tails of the reason why. Something about my message had turned up in the Trash folder. So I rewrote the same message and sent it to the same addresses. Suddenly, I kept getting hundreds of messages that I had gone over the allowed email quantities and that my account had been suspended with no explanation of why. I wrote to Google Gmail support outlining this case and received a response with no explanation why this had all happened. As a side note, I had also enrolled in your monthly Gmass subscription (before my campaign transmission).
Apparently, GMass is selling itself under false pretences. Either you are a mass email service or you are not. I have followed your instructions as outlined in your training videos and this has lead me to catastrophic consequences. All my older Gmail accounts connected to the account “[email protected]” have been suspended, even those housing my old YouTube accounts, and I haven’t got the faintest idea why. I cannot access my email list to download, nor the videos in my YouTube account, nor all my documents in Google Docs which represent ten years of hard work and thousands of dollars!
The only thing that I can imagine that possibly could have happened is that the Gmail system didn’t recognise my campaign transmission as a Gmass transmission and that therefore I am being punished under the Gmail rules and not those of Gmass. I demand an explanation to this (for me) debacle.
I am requesting the following:
– A .csv file of all my email addresses uploaded into Sheets in the (original) [email protected] account
– Reinstatement of all other accounts which have been affected by [email protected]
– Either reinstatement of this account or cancellation and refund of my Gmass subscription
Without a sufficient explanation and action I intend to take this matter further. There is enough dissent currently about Google’s monopolistic stance and this is a good example of someone trying to do the right thing being totally ignored and crushed by this giant.
Hi Colin,
Suspension of a Gmail account is at the sole discretion of Google. According to their knowledge base, an account may be terminated for violating its Terms and Conditions. GMass can’t control whether Google suspends an account, nor can it help re-activate a suspended account as GMass is a separate entity from Google, Gmail or any of its subsidiaries.
We’re unsure what you mean by GMass selling itself under false pretenses as is with any process, mass email marketing also has its set limits. We’ve written several articles, one of goes into details as to exactly how many emails a Gmail or a G Suite account can actually send versus the officially listed sending limit. We’ve also stated that whether you have a free or a paid GMass account, your overall sending limit per day is the same and is determined by Gmail, not by GMass.
We’ve also been transparent that new free Gmail accounts (ending in @gmail.com or @googlemail.com) with no history has very limited sending ability and could be limited to even just 10 emails right when the account is created.
Those are enumerated in this article: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/
With regard to your other accounts:
– [email protected] was never connected to GMass so we couldn’t provide you a list of your contacts since none were ever used in a scheduled GMass Campaign.
– again, GMass cannot help to reactivate a suspended Gmail account.
– you may request for a refund by following the steps outlined here: https://www.gmass.co/blog/request-a-refund/ or you may contact our support team for assistance
How do i found out which email account was connected to my gmass subscription. Im still being charged after i though i cancelled months ago. It might be a different account. how do i found out.
Hi Philippe,
Please contact our support team directly using the instructions found here: https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ as we would need to request some details regarding the card that’s still being charged so we could do a reverse lookup to find the active subscription associated with your card.
I didn’t register on any plan.
I want a refund for the charge on my credit card.
I installed the unpaid version, saw that I could only 50 emails a day and uninstalled GMass.
How do I cancel if I don’t have a subscription?
thank you for your understanding!
Hi Mitzi,
You had 2 subscriptions to GMass to which you contacted us on May 29, 2019 stating you should only be paying for one subscription and not two.
We addressed your concern and resolved your issue on the same day by canceling and refunding the account you did not want to have GMass on. To which we stated your active subscription was on the email address you requested to keep.
On May 30, you sent us another email asking how to activate your subscription under banking_day_2019@*******.br to which we replied 2 minutes from your email stating that your subscription (under banking_day_2019@*******.br) was active and provided you with steps on transferring your subscription
If you would like to cancel your subscription, please follow the steps as outlined in the article above.
I want to transfer my subscription to [email protected]
I recently used my yahoomail when signing up. please help
We’ve responded to your ticket directly.
GMass Team,
I no longer have access to the Gmail account where my subscription is active and I do not have any other account that has a GMass Subscription. What are my other options in canceling? I haven’t been using my GMass for two months now but it has continuously debited the payment from my credit card.
Hi Richard,
Please contact our support team. Since you’re making the cancellation request from a different email address, we’ll just need to verify some information to confirm ownership and we’ll assist you in cancelling your subscription. Please see https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/
Hello, I got my account blocked by google. I like the way that Gmass works but learning and will try to not exceed. Please can you cancel all the Follow ups, I tried removing the glass extension, and also wrongly deleted the campaings, but as I can’t send any email for emergency, can you please stop sending follow ups from my account? also , when im going to be able to continue sending emails? How much time does google takes to re-activate an account?
Hi D T,
When an account gets suspended, all campaigns are disconnected and will no longer send. However, if you are able to log into your account, then your account is not suspended. You would need to go into your GMass Auto Follow-ups label and cancel each of the scheduled follow-ups from there. Please see https://www.gmass.co/blog/how-to-cancel-or-edit-auto-follow-ups/
I tried to cancel my subscription last month following the instructions as seen as I don’t use it at all, it told me it was a free subscription so I just assumed it was sorted. I was shocked to see money had been taken out of my account a few days ago. I cannot afford this anymore nor do I need it. Please refund me asap. [email protected]
Upon checking, we’re unable to find an active subscription under that email address. Please contact our support team (https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/) as we would need to request for your payment method and some additional details to do a reverse lookup to find and cancel the subscription connected to your account.
I am about to transfer my paid Gmass subscription account from [email protected] to [email protected] . Actually today I purchased Gmass paid subscription to my [email protected] and then some issues with my team head to change the mail domain into [email protected]. They changed into originux.in and then only I checked transfer subscription details. Now I try to send transfer subscription email from [email protected] but I am not able to transfer and It tells old mail id need to be active like. Kindly transfer my Gmass paid subscription from [email protected] to [email protected] address [email protected] is no more.
Hi Kannan,
Please contact our support team (https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/) as we would need to verify account ownership before transferring subscriptions.
I’ve tried following the link on your blog to cancel my subscription months ago. I am completing the actions but it’s saying I’m on a free plan so cannot cancel, however, I am being charged every month.
I’ve tried endlessly to contact you or anyone and cancel this subscription. How are you guys a legal business???
Hi Keith,
Upon checking, your subscription is active. We haven’t received any tickets or support emails requesting for cancellation. What contact information are you using to contact GMass? Since you are having difficulties cancelling your subscription manually, you may contact our support team directly through our support email found here: https://www.gmass.co/blog/how-to-get-support-from-the-gmass-team/ so as to verify that the origin of the request is indeed coming from the email account with the subscription you are cancelling. Please note that email address is the only official email for getting in contact with GMass.
I keep getting billed every month for 5 different gmass transactions.
I only use 1 gmass and would like to cancel the other gmass I have.
The issue is that I do not know what is the domain names I have gmass set up with on this card, how can I get a list of the domains under a particular card.
I am trying to cancel but keep getting a please wait for gmass message.
I have some Gmass accounts. I tried to cancel all of them. and applied cancel to Gmass. But, today I realized Gmass still get payment money from my Credit card account for
1 Gmass account. It seems there still remains1 account. But, I am not sure which of my Gmass account still remains. For Credit card payment detail only describes as “Gmass” and no other detailed description like Gmass account name mentioned.
I checked all of my Gmass accounts, but, can not find the account remained.
How should I cancel Gmass account and make no more payment???
I had to search to figure out how to cancel via PayPal because it’s unclear and this was the first PayPal subscription I’ve ever had. You should update the PayPal cancellation instructions to include:
Once signed into PayPal, go to Settings(gear button)>Payments. Under Automatic Payments click Manage Automatic Payments. Click Wordzen, and then click cancel. The status will then read inactive and you should receive an email confirming cancellation.
Hi Judd,
Thank you. Yes, we’re actually in the process of updating quite a few of our blog posts including the steps in cancelling a Paypal-subscribed subscription.
Hello, Marvin and any GMass team member reading this!
I subscribed with [email protected], it’s a GSuite account, but later sent an email to cancel my subscription with a few hours as I realized your service wouldn’t suit my needs. I have also sent a refund request email, but it seems your team is less interested in any refund issue.
As a CEO myself, while you might be right on how you address refund cases because there might be way too many corny requests, I do humbly request you to refund me whatever I have paid to use your services.
That being said, if you’d charge for the number of emails I have sent, even all didn’t go through, I am totally fine with that.
Keep in mind, you can no longer reach me in that email because I have cancelled it.
Best,
Mr. Bee
Hi Mr. Bee,
To which email address did you send your refund request to? Our support email can be found in this article: gmass.co/g/support. That is the only address that is directly connected to our Support Team so if you’ve sent your request to a different email address, our support team may not have received your email.
If you would like to formally request for a refund, please submit a request using our support email address instead. Since you mentioned that you no longer have access to the previously subscribed email account, we would need to verify ownership which must be done directly due to the sensitive information. Once confirmed, we’ll be more than happy to process your request.
Yeah, I cannot remember to which of your email I resent the refund request.
Once again, I DO NOT have access to [email protected] anymore.
I have sent you a refund request to [email protected] with my personal Gmail account.
Hi Mr. Bee,
I’ve responded directly to your ticket. Kindly check your email regarding your request.
I went through this process a month ago and still got charged this month for my subscription. Please cancel my subscription.
hello Dear
Please cancel my plan And Refund Payment
other Wise Bulk Sending Email Integrate SMTP to me So Continue Services
Hi Mukesh,
Upon checking, you had another active subscription that was the reason for the charges. However, as a courtesy, we’ve gone ahead and canceled that other active subscription and have issued you the requested refunds. Please note that it may take 5-10 days for the refund to reflect in your bank statements, depending on your bank.
Mr Goel
I cancelled the Gmass subscription 2 months ago. I received a confirmation that my services will get deactivated. To my astonishment, my services got deactivated, but for two consecutive months my payments got deducted. How?
Please refund my money. My email id is vijay@******.in
I am subscribed. I paid manually before expiry date for one more year, then after a while I noticed I am again charged on automatic charging, ignoring the fact I paid earlier a week ago. Can you please check and process refunding the extra charged amount. Thank you, Stephanie
Hi Stephanie,
Upon checking, your account is no longer subscribed to an annual plan. Your Annual Plan expired November 8, 2019 and you resubscribed on November 9, 2019 for our monthly plan for $19.95/month.
I have been charged 10 days earlier than my subscription has been charged in the past. I am paid through PayPal so I didn’t want to cancel before my period was over — but now it’s more than a week early. Please refund and cancel. Thank you.
Hi Patricia,
Your account was not charged 10 days early, it was actually charged 21 days late due to your bank declining the charge. Your renewal date is on the 20th of each month and the most recent charge made on January 10, was for your December 20 payment.
To cancel your subscription, please process the cancelation procedure found in the article above or you may contact our support team directly as we would need to verify account information for us to cancel your subscription for you.
Hi,
I am being charged $17.52 every month to my credit card. I have a gmass subscription for my personal email on another card, but I do not know what the monthly charge on my personal card is for. How can I find out which account my credit card is being charged for?
Thank you!
Hi Jesse,
Since your inquiry is payment-related and would need additional verification, you would need to contact our support team directly at gmass.co/g/support
i think i subscribed to gmass with the wrong email as i havent got a confirmation email. the correct email ends in .co.uk and i think i accidentally put .com. it is a business email and i dont own that email. is there a way i can get a refund and cancel that subscription so i can subscribe with the correct email?
Hi Aja,
We’ve gone ahead and transferred your subscription to your .co.uk address. Please reload your Gmail tab for the changes to take effect.
I tried canceling my subscription in all possible ways. I have been using the gmass button and gmail bounces the email back saying it has been bloqued.
It seems like you guys have planned a great method to keep charging people while not letting anyone unsubscribe. is the only way by canceling my bank account?
Why can’t I ask for support on that either.
The account i want to cancel is [email protected] please help,
I don’t want to go to the hassle of canceling my bank account beacuse of some dishonesty from your part.
PS: YES I HAVE USED THE GMASS BUTTON TO SEND THE CANCELLATION REQUEST
Hi Paola,
Upon checking, we’re not showing any active subscriptions to cancel under [email protected]. Please contact our support team directly (gmass.co/g/support) so that we can assist you in locating and cancelling your subscription.
I have tried to cancel my gmass subscription from two of my accounts and you are STILL billing me $8.95 a month!!! Everytime I try to cancel, I get this message:
Uh oh, something went wrong. Here is the detailed error: General Exception This account is a free account, so there is no subscription to cancel.
BUT THIS IS NOT TRUE – YOU ARE STILL BILLING ME!!!!! It’s the same issue from the user above. You guys are sketch.
I have cancelled in very first month, but still you guys charged me continuously 2 more months. this is very unprofessional.
Regards
SAJID
Hi Sajid,
Upon checking, we’re not showing an active subscription under sajid@hamdan*******.com. We’re not seeing this account ever been connected to GMass. However, upon checking, a subscription was recently canceled on vacancy@hamdan********.com using our cancellation procedure. You should have received a confirmation email confirming the cancelation sent to your vacancy@ email address.
I have the same issue with GMass cancellation. It’s ridiculous. It’s a full-fledged game to grab people’s money. Please do needful for these GMass victims.
[Uh oh, something went wrong. Here is the detailed error: General Exception This account is a free account, so there is no subscription to cancel]
Hi Mani,
The reason why you’re receiving that message was that your subscription had already been canceled. As stated in the message you received, we cannot cancel an already canceled subscription. Since canceling your subscription downgrades your account to a free account, there wouldn’t be a subscription to cancel, which is why you’re seeing the error you received. Please see https://marvin-wordzen.tinytake.com/media/c09c5c?filename=1583165133267_mani%40.png. As you can see, your subscription was canceled on Feb 27, 2020, 9:41 PM GMT
We’re not sure what you mean by a game to grab people’s money as our cancellation instructions is as easy as opening a new compose window, address it to [email protected], and clicking the red GMass button.
A confirmation email was also sent to you as seen in this screenshot (https://marvin-wordzen.tinytake.com/media/c09c62?filename=1583165278210_mani2.png) that your subscription has indeed been canceled.
Hi Ajay, My credit card is being charged monthly subscription. I am unable to find out what email id/account this is attached. I have tried the options given and with email ids that we use in our agency for such subscriptions. No luck. What is the remedy? I have paid subscription over the last year without knowing for which account? How do we resolve this?
Hi Kumar,
Please contact our support team (gmass.co/g/support) so that we can assist you directly. When submitting a helpdesk ticket email, please include the last 4 digits and expiration date of the card that you’re being charged on so that we can do a reverse lookup to find and cancel the subscription.
I cancelled my subscription back in September, and I’ve been billed every month since (I can’t believe I just noticed). There are no email addresses here for support, can someone please get back to me about this?
You cancellation method showed that I should be cancelling – but I was charge again.
I would like a refund for March and to cancel ASAP!
[email protected]
Hi Christopher,
Upon checking, it shows that you’ve canceled roughly an hour ago using our cancellation procedure from ************[email protected]. Your most recent charge to GMass was on February 29. Your cancellation was done after your renewal date which is why you were charged.
hi I try to cancel and i get a an error message when i send the email. Please help me cancel
[email protected] or [email protected] or [email protected]. I have no idea what account it is on, but its still popping up on my card.
Hi Christopher,
Upon checking, a recent cancellation was done for [email protected] on Mar 13, 2020, 10:47 PM GMT. I’ve also checked the card associated with that recently canceled subscription to see if there are any other subscriptions using the same card to ensure there weren’t any other active subscriptions.
I am trying to cancel my subscription, but I am receiving the following error
“Uh oh, something went wrong while sending. Don’t worry though — just hit the GMass button again and that usually fixes it. You don’t have to worry about duplicates sending. Here is the detailed error: General Exception GMass couldn’t retrieve the Draft for this campaign. Error: Google.Apis.Requests.RequestError Not Found [404] Errors [ Message[Not Found] Location[ – ] Reason[notFound] Domain[global] ]”
Hi Saad,
Upon checking, your subscription has already been canceled. You should have received a separate confirmation email of the cancellation.
Hii
I am trying to cancel my monthly subscription but they are asking me to cancel it from the PayPal account but I haven’t paid by PayPal, I have paid by direct GMass website by the debit card.
Kindly advice.
Hi Manali,
You’re receiving that message because your subscription has already been canceled. When processing the cancellation, when GMass checks for active subscriptions paid using a card. Since this only applies to subscriptions paid using a credit card, we advise our users who paid using Paypal to cancel their subscription from their Paypal account.
Hii
I am trying to cancel my GMass monthly subscription by sending the cancellation mail but they are asking me to cancel it from PayPal account, but I haven’t paid bt PayPal, I have paid by direct GMass website by the debit card.
Kindly advice.
Hi Manali,
You’re receiving that message because your subscription has already been canceled. When processing the cancellation, when GMass checks for active subscriptions paid using a card. Since this only applies to subscriptions paid using a credit card, we advise our users who paid using Paypal to cancel their subscription from their Paypal account.
Please help me, something is wrong, I want to pay per month, but Gmass charged per year.
It was so expensive for me.
Hi Leonardo,
We’ve responded to your ticket directly. Kindly check your email.
Hi, I have paid for a monthly one using debt card, does it auto debit for the next month?
Hi Krishna,
Yes, it is a recurring charge that debits you on the same date you initially subscribed each month until cancelled.
ok, I hope I will find it so useful so that I will not have a reason to cancel this.
Also, do you think you have any suggestion “to do or not to do” email marketing during this corona time as all that we planned tore apart and not sure to forecast.
Hi, I tried sending emails using Gmass, but to be very Frank I am not satisfied as there were so many things, I wanted to know but there was not a single option to contact then I found on the internet that I have to read the blog and articles like literally, I chose gmass to save my time and now I have to go through like 20+ articles to know how to use and what to do and what not to do.
Therefore, I request you to tell me briefly how can I cancel and ask for a refund I already have paid for one month, and then recently I was charged on my credit card for next month, I don’t want my first month’s payment, but please refund me the 2nd instalment that you have charged to me recently, I hope you will be able to answer me here at least.
Hi Ravi,
You were provided links in your welcome email on how to cancel and request for a refund. To request for a refund, please see gmass.co/g/refund. In that same email, we also sent you a link on how to contact our support team so that we may assist you directly via email (gmass.co/g/support)
Like everyone else in the blog…Can you confirm that my account has been cancelled. I pressed the Red Gmass button when I sent the cancellation email, but you guys hid the Blue one. Why? It was alarming, specially when trying to cancel the subscription. Please try to be more transparent.
Hi Stu,
The reason being is when you have any address that ends with @gmass.co, it is an internal command for GMass when used in tandem with the red GMass button. Any @gmass.co address is technically not an email address to send emails to but is meant to issue commands to GMass, this is the reason why GMass hides the regular send button because using the blue send button with an @gmass.co address would result in a bounced email.
You may contact our support team so that we can assist you in cancelling. Please see gmass.co/g/support
I keep submitting a request for a refund since my account doesn’t renew till April 21st and I noticed my credit card was charged. I have not used this feature in almost a year. When I submit the request, I keep getting an error response saying … Uh oh, something went wrong. Here is the detailed error: SqlException error: Index #0 Error: System.Data.SqlClient.SqlError: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
Usually waiting a few seconds and hitting the GMass button AGAIN will fix this.
I have done this step about 6 times and it is still not going through. Can you please assist?
Thank you!
Hi Elena,
Upon checking, we’re showing that you’ve already canceled your subscription yourself. You should have received a separate confirmation email confirming the cancellation.
As a courtesy, we’ve also issued a refund for your most recent charge for GMass (which renews on the 6th of April each year). Please note that it may take 5-10 days for the refund to reflect in your bank statements, depending on your bank.
Thank you very much Marvin for your reply and for the courtesy of the refund. It is greatly appreciated. Stay safe and healthy.
Hi,
I purchased gmass service for my another email which is difficult for me to recognize it. I am wondering is there any way to cancel its subscription as i am keep charging for it without using it.
Looking forward to hearing from you
Regards
Hi Ahsan,
Please contact our support team (gmass.co/g/support) so that we can verify ownership and assist you in cancelling your subscription.
Why is canceling buried in a blog post? I’m interested in trying the paid version for a month so I purchased it. I was looking to cancel so that I don’t forget after the one month and I literally had to google “How to cancel gmass” to get here.
I like the product but come on. This is slightly predatorial. Where is the account page I can log in to with clear billing information? A little surprised here.
Hello, I think it will be better to put a license key and if we want to cancel our subscription, we just remove the license key.
Hi Lowell,
Since a subscription can be connected to multiple instances of a GMass installation, we opted to have the cancellation via a command using the subscribed account instead which would prevent inadvertently cancelling a subscription when disconnecting a PC to GMass.
It’s a fast and easier alternative, so you would just need to open a new compose on the subscribed account that you want to cancel the subscription on. Address it to [email protected] and then click the red GMass button to process.
I am trying to cancel the GMASS subscription. I place [email protected] in the To section and press the GMASS send button. It comes up as an error.
We are charged 12.95 each month and no longer need this service. It is under my email and it will not let me cancel. Will you cancel this subscription for me?
Hi Kyle,
Upon checking, we’re not showing an active subscription for the email address you’ve inputted in the form of this article. Please contact our support team (gmass.co/g/support) so we can assist you in canceling the subscription associated with the charges you received.
I did the subscription with a different gmail account that I really wanted to.
How can I change it?
I don’t want to cancel it.
Thank you.
I just got charged on my Amex, and I have no idea where it came from! I have not used GMass in years now. I had to go all the way to install the extension just to cancel any subscriptions just in case, but it said your accounts are free. Now I am confused about what is happening. How can I resolve this?
Hi Ali,
Upon checking, we’re not showing an active subscription under this email account. Please contact our support team (gmass.co/g/support) so we can assist you in canceling the subscription associated with the charge you are receiving.
Hello,
I have tried to cancel my Gmass and Gsuite account but I keep getting an error message. Please help, I need to cancel my monthly subscriptions for both.
Hi Dorissa,
As requested, we’ve gone ahead and canceled your subscription under your motivated******[email protected] account. You should receive a confirmation email confirming the cancellation.
However, we’re not showing any other subscription on the same payment method. Could you contact our support team (gmass.co/g/support) so we can assist you in canceling the second subscription you referred to?
I’ve tried to cancel my subscription but get this instead of canceling
“Uh oh, something went wrong. Here is the detailed error: General Exception One or more errors occurred.”
The gmass email is the same as in this form 4WP*****@gmail.com
Hi William,
Upon checking, the email address you submitted via the form does not have an active subscription to cancel which is why you’re receiving an error.
GMass button is not available on my paid account. Why is it so? I am not able to send more than 500 emails yet. Is there any chat support where we can get instant support.
Hi Rudra,
If you have the GMass Chrome Extension installed and do not have the buttons visible, you may have another extension installed that is causing a conflict with GMass. Please see https://www.gmass.co/blog/troubleshoot-missing-gmass-button/
You may also contact our support team by going to gmass.co/g/support.
Please cancel my account. Every time I try to cancel I et a message saying there’s been ab error, this is a free account but I keep getting charged.
Hi Ben,
Upon checking the email address you’ve inputted for your comment does not have an active subscription. Please contact our support team (gmass.co/g/support) and provide them with the payment method where you’re being charged on. If it’s a card, please provide just the last 4 digits and expiration date. If you’re being charged on a Paypal account, please provide the email address associated with that Paypal account.
I wish I’d never signed up for this, not the best product and you cannot cancel it. I followed the procedure here multiple times, and my account hasn’t been closed and I’ve been charged for it without using it for the past 4 months. PLEASE MAKE IT POSSIBLE TO CANCEL SUBSCRIPTION AND STOP STEALING PEOPLE’S MONEY!!!
Hi Elena,
Upon checking, I’m not seeing a cancelation request through the automated system for this email address. If this was done correctly, you should have received a confirmation email for the cancelation of your subscription. If you received something like a bounce error – then you have inadvertently clicked on the Gmail send button instead of the red GMass button.
You could’ve contacted GMass support back then so we could be able to assist you with the cancelation, but we didn’t hear from you until today.
Our cancellation procedure is a basic 3 step (with an extra optional step to provide the reason for cancellation). It’s as easy as opening a new compose, address it to [email protected], and click the red GMass button.
I was charged 3 months in a row and I cant even use your app due to Chrome. Please cancel my subscription and refund me my money please. The customer service it horrible as well as the app, It doesn’t do what it supposed to do. CANCEL MY SUBSCRIPTION PLEASE AND REFUND ME MY MONEY.
how do I cancel a subscription to a email account I no longer have access to? please let me know so that I do not have to file a dispute to my credit card company.
Hi Adrianne,
You can follow the steps found in the article above, namely #3 in the section “Credit Card Subscriptions”.
I’m getting charged twice and I can’t remember the email addresses I used to create the account. Can you help me cancel both recurring subscriptions?
Hi Cory,
Yes, we can help with that. However, since this would require us to confirm payment methods (so we can do a reverse lookup for the subscriptions), this must be done via email and not in a public forum. Please go to gmass.co/g/support to submit your request along with the payment method used where you’re receiving charges for GMass (just the last 4 digits and expiry would suffice) and we’ll get that taken care of that for you right away.
The Gmail account was suspended,I dont want your subscription.
But it was auto detected from credit card.Please cancel and refund
Hi Raj,
Upon checking, your subscription has already been canceled, you should have received a confirmation email of the cancellation sent when you processed the cancellation instructions. A refund has also been issued. Please note that it may take 5-10 days for the refund to reflect in your bank statements, depending on your bank.
The Gmail account was suspended,I dont want your subscription.
But it was auto detected from credit card.Please cancel and refund
Hi Raj,
Upon checking, your subscription has already been canceled, you should have received a confirmation email of the cancellation sent when you processed the cancellation instructions. A refund has also been issued. Please note that it may take 5-10 days for the refund to reflect in your bank statements, depending on your bank.
I canceled my account as stated on your blog, the subscription is still being billed.
What do I do or who do I call to get a refund and cancel the account?
It has now been 3 days since we tried to get refunded and cancel the GMass subscription and still no reply or refund. Need urgent reply and don’t want to be billed again.
Hi Jason,
Upon checking, we’re not showing any subscriptions on the email address you used for this comment. Please contact our support team by going to gmass.co/g/support so that we can address you directly.
This is now the 3rd time that I’m requesting a subscription cancellation AND refund for a service I don’t want! Not impressed as support STILL hasn’t replied and I’m concerned that I will be billed again against my wishes. I want my money back!!!!
What is the support email address for this fraudulent company.
How do I stop you from charging me?
I’ve cancelled my card so hopefully that will stop you from stealing my hard earned money.
Surprise, surprise, no answer from this fraudulent operation. Buyer beware do not buy thIs dubious product …
Hi,
Hope all is well.
My email is [email protected] and I really need to cancel my monthly subscription as I cannot use this email anymore. If I can transfer my account from [email protected] to [email protected] that would be ideal. Let me know on how to proceed further. Thank you for all of your help.
Kindest Regards,
Nikola Jevric
Hi Nikola,
For us to transfer your subscription over you would first need to connect [email protected] to GMass. You can do this by logging into that account and clicking any of the red GMass buttons which will prompt you to connect it to GMass. Once you’ve done this, please contact our support team (gmass.co/g/support) so we can process the transfer for you right away.
Hi,
Hope all is well.
This is my email id: [email protected]
Today (25-96-2020) i have cancel my subscription. I purchased it using my colleague’s credit card. So don’t take money from that credit card. kindly remove that credit card details. If I need it again, I will add new credit card. So kindly dont use that credit card. We look forward to good information from you.
Thank you.
Hi,
Upon checking, you’ve already successfully canceled your subscription to GMass. You should have received a separate confirmation email confirming the cancellation.
Hi,
Hope all is well.
This is my email id: [email protected]
Today (25-6-2020) i have cancel my subscription. I purchased it using my colleague’s credit card. So don’t take money from that credit card. kindly remove that credit card details. If I need it again, I will add new credit card. So kindly don’t use that credit card. We look forward to good information from you.
Thank you.
Hi,
Upon checking, you’ve already successfully canceled your subscription to GMass. You should have received a separate confirmation email confirming the cancellation.
Hi Gmass,
The account I signed up for got blocked by google. Is there a way I can still cancel my subscription? I cant hit the glass button because the Gmail that was connected to glass is blocked.
Or instead of canceling my subscription. Can I just change the Gmail my gmass is connected to? Without logging into my email that it’s connected to since it’s blocked by google.
Thanks in advance
Hi Collins,
You can transfer your subscription from the email address you wish to transfer your subscription to (the destination email account). Please see gmass.co/g/transfer for more details. To summarize these steps, you would need to open a new compose on your NEW email account addressed to [email protected] with the subject FROM:[email protected] then click the red GMass button.
Wow! You sure make it easy for people to cancel. Only fifteen steps. If only your coders could put a link to a button that says “CANCEL” and leave it at that. But that is asking a lot. Gotta go, still figuring out how to jump through your fifteen steps to cancel…
My mail id is [email protected], i want to cancel my subscription immediately. the red button is not appearing on the mail which i am trying to send to [email protected]
Pls cancel my subscription from immediate effect. My no is 9810005293 (India)
Hi Deepak,
As requested, your subscription to GMass has been canceled. You should receive a separate confirmation email of the cancellation shortly, if not already.
I cancelled my account, I didn’t use but one test e-mail to myself and my girlfriend. It’s been a hassle trying to figure out how to get my money back. I had an account less than 15-20 minutes at best. Is there a way to get a refund? I subscribed with one e-mail and my paypal was another and so I wouldve had to go through the transfer option, but that was another run around that I would rather just get a refund all together please. The account listed below is the one I paid to. Thanks
Hi Monty,
Upon checking, your ticket was already responded to and a refund has been issued. If you need further assistance, please reply back to the ticket’s email thread so we can assist you directly.
I received an error when trying to cancel my account at [email protected]. Ido not have access to this account anymore. When trying to cancel, I had to download the extension again on my personal email and now can’t remove it.
Hi Daris,
Upon checking, there is no subscription to cancel under [email protected]. However, upon checking, we do see a cancellation on a different email address within the same domain done yesterday.
hello sir Want to cancel my gmass subscription but it show me error
“Uh oh, something went wrong. Here is the detailed error: General Exception The account [email protected] has NOT been changed, because no active Stripe-based subscription was found. Perhaps you are subscribed via PayPal. If so, you must cancel from inside your PayPal account.”
This is because your subscription was already canceled. When you attempted to cancel the subscription again, it returned this error because the subscription had already been canceled on your initial attempt. You should have received a confirmation email regarding the cancellation.
This is my 2nd comment, but I am not getting any solution.
Unable to cancel the subscription under [email protected] & [email protected]
An error message appeared, while cancelling the subscription.
Hi Himanshu,
Upon checking, you had inadvertently inputted the incorrect address in the TO field when you attempted to cancel. Instead of [email protected] you had [email protected] which sent an email to that address. However, upon looking at both your accounts, we’re showing that both subscriptions have already been canceled by you.
Hi Marvin,
It is getting messed up. Please help me to fix it. ^^)
First, by my mistake, I got your subscription on [email protected] which is not Gmail. Please refund it.
2nd, I tried to get [email protected] refunded but, my mistake, I got [email protected] canceled. -.-
To make it short, I just want to subscribe on [email protected] only.
Please help
Hi Paul,
Upon checking, only your jrxdiagnostics email is subscribed. Your initial subscription has been canceled and refunded but may take anywhere from 5-10 days to reflect in your bank statements, depending on your bank.
send me confirmation that my payed account [email protected] has been cancelled.
Send the message to [email protected]
I take a print-screen so in case you take money from my paypal , I will contact directly them.
Hi Giuseppe,
Upon checking, you have already canceled your subscription. You should have received a confirmation email of the cancellation that should have come directly from Paypal.
How do I stop receiving the notify me emails
I HAVE CANCELED THE SUBSCRIPTION [email protected] BUT I KEEP GETTING CHARGED
HOW CAN I CANCEL AND GET A REFUND..
Hi Alex,
Please contact our support team (gmass.co/g/support) with your payment method where you are being charged for GMass so we can do a reverse lookup to find and cancel any associated subscriptions.
Hi Alex,
Upon checking, we’re not showing a cancellation from [email protected]. Please contact our support team using the email address which you had a subscription on so we can assist you directly.
Hi I’m trying to cancel my subscription but it’s not working. My company blocked GMass so I can not use anymore. As I couldn’t reinstall in my account I installed in a different email/computer and followed the steps as it’s described in this page. I hit Gmass to send the email and this is the message I got
Uh oh, something went wrong. Here is the detailed error: General Exception th*****[email protected] does not have permission to cancel the GMass subscription for fl******[email protected]. fla*******[email protected] is still an active Gmail account and you must log in to fl******@colpal.com to cancel its GMass subscription.
can you help me?
Hi Flavia,
We’ve responded to your ticket directly. Kindly check your mailbox.
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Cancelei minha conta terei reenbolso? acabei pagando valor errado
pls cancel
My gmail is blocked because of Gmass. Now, you charged me for 1 more month. I didnt opt for auto renewal. I havent used the service because gmail is being blocked. Then why did you charge me again. please refund the amount.
Thanks
Hi Daniel,
When you signed up for the subscription, you were signing up for either a monthly or annual subscription which is by definition recurring. Signing up for the subscription is your opt-in for the auto renewal.
With regard to your account, you would need to contact our support team (gmass.co/g/support) so we can assist you in cancelling and refunding your most recent charge. This is required as we cannot directly cancel via requests on our blog without being able to verify ownership first.
This is the request please refund the amount and cancel the subscription.
Hello,
I no longer work for the company I used to work for due to the pandemic. They changed my old email password and no longer have access. Please cancel my subscription to [email protected]. Thank you!
Hi Rosemarie,
As requested, your subscription to GMass has been canceled. You should receive a separate confirmation email of the cancellation shortly sent to [email protected], if not already.
As we have take subscriptions of GMass for G Suite Mail id but while we are trying to login in GMass Extension through GSuite mail id it is showing error like :
“authorization Error Error 400: admin_policy_enforced Access to your account data is restricted by policies within your organization. Please contact the administrator for more information.”
what to do now if someone has any solutions pls provide us as soon as possible.
Hi There! I forgot to close my subscription in the beginning of the month and it got auto-renewed. Since I am not using Gmass anymore for my campaigns, I would like to close my subscription and get a refund for this month (December 2020).
Requesting your response 🙂
Hi Ayushi,
Please contact our support team so we can assist you directly (gmass.co/g/support).
I have followed your instructions on how to Cancel Subscription several times. It seems you have a block on this address ([email protected]). I would like this subscription cancelled since I am unable to cancel I will leave it to you to take care of.
Hi Bill,
Upon checking, your subscription had been canceled on November 27.
Hi Bill,
Upon checking, you subscription had already been canceled in late November. You should have received a confirmation email sent to you.
need to switch my plan from one gmail to another…. How????
I actually just bought another plan as i couldnt switch. I literally JUST paid for the other one I just switched from…Waste of $$$
Need to take this off my old account as I do not work there anymore. And,…. have no access to do myself……
Hi JD,
Upon checking, you canceled your subscription prior to attempting to transfer. You should have received a notification that states what the reason for the failure in transferring your subscription which was sent on December 10. If you need further assistance or have clarifications, please contact our support team (gmass.co/g/support).
Hi,
I’m getting automatic Gmass charges on my credit card so I must have an active account. But I’ve followed the steps above for the two email addresses I believe may be associated with the account and in both cases I get an error saying I have a free account.
Can you confirm if [email protected] and [email protected] are cancelled or suggest how I can resolve this some other way?
Hi Anthony,
Upon checking, info@ is a free account. However, anthony@ is not. Please contact our support team (gmass.co/g/support) so we can verify ownership of the account and we’ll go ahead and cancel your subscription for you.
hello. i am trying to cancel my gmass account – i have been getting debited this money for months now without using it and was unaware it was costing me money. i cant get into the account i registered it under and when i tried to cancel from another gmail account it would not let me. i hit the send by gmass button and entered my old email as the subject line but still this did not work. can someone please help me? thank you
Gmass never worked and you have been taking payments for months for something that does not work. I would like to unsubscribe. [email protected]
Hi Ms. Akinyemi,
Upon checking, there is no paid subscription under [email protected]. Please contact our support team (gmass.co/g/support) so that we can assist you directly.
Hi,
I’m getting automatic Gmass charges on my credit card every month for US$12.95, so I must have an active account. But I could not remember the Gmail/GMASS account that I signed up with GMASS.
Can you confirm the account I have the GMASS? I would like to cancel it since I already signed up on an annual plan using another account. Thanks.
Hi Somchai,
Please contact our support team so that we can assist you in looking for and cancelling the subscription. Please see gmass.co/g/support
I did look at the page you suggested. But I do not know the account associated with the GMAS payment so could not enter the required information (account id).
I am having this same issue – there is no way to contact anyone or any way to view your account without having GMass plugin installed.
PLEASE HELP!! This is unconscionable!! You are charging people and they can’t get out of it!
And also NOT responding to these threads since March or sending an email!
hello
I looked at the subscription payment instructions, you provide the currency of payment, but I still cannot see the how to use BTC to subscription payments operation process, please help on my questions.
Hi Chenjie,
At this time, we only support 2 payment methods. Either through a Visa, Mastercard, or Amex branded credit (gmass.co/pricing) or debit card or through Paypal (gmass.co/paypal).
We previously had support to accept BTC as a payment method but unfortunately, we had to discontinue it as our payment gateway Stripe discontinued support for accepting BTC payments.
Hello Gmass
I subscribed my email address [email protected] for my website https://indified.in but my account got blocked by Google. Can I transfer my plan to another email address?
Hi Harish,
Yes, you can, please see gmass.co/g/transfer.
I to am one of these who have been sucked in and can’t find a way to cancel my subscription . Email gmass.co/g/support bounces by the way.
What a terrible way to treat people AJay – you should be ashamed of yourself – Kama will strike back – and very soon. Watch your health disappear…..
Have the cancellation issues and the 500 email cap problem been resolved yet? I was planning on signing up but after reading the comments here and seeing the owner’s responses I am very hesitant.
If I sign up for a year and decide to cancel part way through will I receive a prorated refund or am I on the hook for the whole year?
Hi Christopher,
Most of the issues experienced by users in cancelling their subscription are usually caused by 1 of 2 reasons. The first being they are not clicking the red GMass button when cancelling and the other is they are not logged into the account they are attempting to cancel.
However, we have made changes to our policies from more on self-service to more on customer service. This includes cancelations so if a user needs to cancel their subscription, they can simply contact our support team (gmass.co/g/support) to request to cancel. Of course, if they are requesting from a different email address that the one subscribed, we will need to verify ownership first by having them confirm details of their payment method. However, if the request is coming from the subscribed email address, it is canceled as requested right away.
The sending limit is something that is enforced by Gmail, not by GMass. According to Google, regular G Suite accounts are limited to 2,000. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit.
There’s some more information about these limits here:
https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ ( https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/ )
You can configure your account with an external SMTP server if you’d like to send unlimited emails without Gmail-imposed sending limits. See: https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ ( https://www.gmass.co/blog/unlimited-mail-merge-sending-gmail/ )
Regarding the annual subscription, yes we would offer a prorated refund. But if you’re not 100% sure about being able to utilize an annual subscription fully or if you’ll just be using the subscription on some months then we would recommend going the month-to-month route.
The instructions on the support page require you to “reinstall” the GMass button in order to cancel the account. I have no idea what email (if this isn’t a fraudulent charge, which I’m trying to figure out) is attached to GMass. There has to be a REGULAR email for folks that aren’t sure where they may have had GMass attached to them.
Any chance someone can fix that issue? Real support would be greatly appreciated.
I signed up using my main yahoo email thinking I would have the option to select which Gmail account I wanted to use later.
So, I have no access to GMass and no way of how to cancel.
Please cancel and refund and I’ll redo under the correct gmail acct from the start.
Thanks
Have the cancellation issues and the 500 email cap problem been resolved yet? I was planning on signing up but after reading the comments here and seeing the owner’s responses I am very hesitant.
If I sign up for a year and decide to cancel part way through will I receive a pro-rated refund or am I on the hook for the whole year?
Hi, I am being charged every month on my bank statement although GMass is not installed/active on my gmail account. I have many chargers from your GMass company over the past year +. My bank TD Canada suggested I contact the charging company before I initiate the chargeback process. You do not have a phone contact or no direct email contact.
What can be done?
Thanks
Josh Kane
I am also being charged, didn’t even know I had a gmass account?? Don’t even know what email it is attached to. Very disconcerting that there is no one to talk to or a way to reach anyone about this. Please advise immediately. I do not want to be charged for this service AND/OR am not sure that the charge isn’t fraudulent on my card, in which case, I will need to go through that procedure with my bank. How do I reach you ASAP?
Thank you
Hi there,i can not login the account below, but i do want to cancel the subscription. please help check
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Hi Eric,
Unfortunately, we do not process cancellation requests via comments since we can’t verify that the request to cancel is coming from an authorized person. Please contact our support team (gmass.co/g/support) using one of the listed addresses and/or provide the payment method used for these subscriptions to verify ownership of the accounts.
I am being charged for Gmass and I cannot access the dashboard.
The email address linked to the Gmass account is no longer used and has been disconnected from Gmail, so there is no “GMASS” send button.
I have read all the above threads and nothing is working. Please can you make contact with me via my email and cancel my subscription? Otherwise I will contact my bank and get them to cancel debits and retract the money from you.
Please respond promptly. It appears you have become slack at responding based on above comments.
any support you got Jonni from gmass. I am also facing the same issue and they are charging me even though i used free subscription ?
thanks
Shekhar
tried cancelling the account from another account by follwoing the isntructions:
fill send to: with [email protected], then enter into subject line my banned account, then press “GMASS send” button.
Gmass says that my account doesnt have subscription and that’s it. Not sure my subscription is cancelled.
Hi MK,
Upon checking, the email address you used for this comment does not have an active or cancelled subscription. The email account used for this comment was actually never connected to GMass. Please contact our support team so that we can assist you in locating and cancelling your subscription (gmass.co/g/support)
Hello! You continue charging me with the subscription that I cancelled last month. My account got banned and I followed your instructions of how to cancel the account. All invane.
I will have to go to my bank to ask for a chargeback.
How hard it is to have an account deletion link page on settings page. I subscribed for GWarm and now I what to delete my account but for that I have to sign in t GMass and then install the extension ????? UX is a joke to you …..
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please charge my card again for invoice in_1JVqZAFXq7EiSlnCDGzEoPVf for account [email protected]
Hi Cora,
Unfortunately, your subscription had already been automatically cancelled after 5 failed attempts to charge your card. However, upon checking, it looks like you have already resubscribed.
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I can’t cancel my subscription because the account associated with my GMass account has been deleted by my prior company. I cannot send an email to [email protected] because I do not have an account with Gmass with any other emails. I cannot log into my gmass account as the only way to log in is through gmail, but again the gmail account I used to log in no longer exists.
Hi Maria,
Your subscription has already been cancelled. You should have received confirmation of the cancellation by one of our support team members.
Hey
i used gmass on my gmail id info@v****.com . I was using free subscription but i found since 3 /4 months my hdfc credit card stateent is charging the gmass subscription 19.95 usd. To this i checked gmass website putting my used gmail email id and found my subscription is free but in one section under invoice, i am being charged every month.
Can you please explain why this is happening , even though i didnt subscribe for it. Request to refund the amount as i didn’t applied for it .
Your response to this will be highly appreciated.
Thanks
Shekhar Mehta
+91 9825065659
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Hi,
I’m probably a “special case”
I have a subscription since March 18, 2021 for a Premium Monthly.
Now we are moving to an agency (sorry) so I wanted to cancel, but the “My Account” tab under Setting tells me that “This is a free account”
I tried the Old Way described in the site and I got an error in return indicating that the account is free so there’s nothing to cancel.
Yet, I’m getting charged the 19.95 every month.
Can you help me cancel the subscription please?
Hi Ajay,
I have been using Gmass for mass mailing of our price to our customer, everyday.
for practice and understand I have been using gmass now I wish to handover this task to my team with different email id.
Kindly advise how to change my subscription email id
With Regards
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¿Se puede utilizar como lavabo o lavaojos?
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I needed assistance on how to fix my credit and perhaps purchase a small condo/townhouse. I had a credit score of 537, 4 hard inquiry (11-6-2019); 3 open accounts (car note, $45,000) and student loans (187,000-greatest mistake of my financial life); 3 negative marks, totaling $7,000-thought of asking for a “pay to delete” before a learned about Hack West Credit Specialist on MyFico blog. It still seems like a dream but I now have a FICO score of 790 and all the hard and soft inquiries, student loans, open accounts erased from my report and every debt now appears as paid on time. I sincerely appreciate the service I got from Hackwest AT writeme Dot com, I encourage anyone who has credit issues to quickly contact Mr. West on the above email.
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Hi,
We do not have business account on google and can’t event download GMASS as an extension left with only option to use SEND.
We wish to discontinue the services for the very reason and have recently been charged after 3 months of not using the account.
KINDLY REFUND OUR MONEY BACK WE ARE A BOOTSTRAPPED START-UP!!!
Hi Harsha,
Please contact our support team (gmass.co/g/support) so that we can assist you directly.
GMass for Gmail I got a month subscription on 6 April 2022 and today on 6 May 2022 I am automatically charged $20, and I do not want to continue because my project is ended that’s why I need a refund.
how can I contact you and share the email and accounts detail for check the status. I did not find any support on your website please guide me.
please provide sopport email address so I can send you email documented proof
GMass for Gmail
Hi Ali,
You can contact our support team by filling up the form found here: gmass.co/g/support.
I used to subscribe to a monthly subscription. However, I changed the plan to a yearly plan and made the required payment. Unfortunately, I received a message mentioning that the monthly subscription was detected from my account.
Please fix and refund
I have always had issues with payments irregularities, a credit score as low as 486, bad credit history so I can’t condole the hardness of paying up my debts, as a matter of fact I just loosed my job recently to cater for the kids is another burden on me since I’m a father of 3, So I contacted ACE CYBER GROUP when I saw someone recommend them for credit help on a credit blog, the recommendation I saw are all encouraging, I got in touch with them on phone and we discussed about the process and the way forward, they promised to help me out, I held their words and gave them a go ahead, within a couple of days my credit was perfectly fixed, no more evictions, bad reports, repos, everything was done appropriately without any cause for alarm, my credit score was also boosted to a very much encouraging rate, I can’t express to you guys how happy I am. This is a year of wonders and miracles in my life. You can as well get in contact with them ACECYBERGROUP @GMAIL. COM. Cheers
Ive left the company that my gmass account was tied to, hence unable to log in to cancel my subcription. My last billing was 4th January 2022.
The email I need cancellation: [email protected]
I need to cancel my account. The email that was tied to the Gmass suscription has been blocked by the provider.
It was [email protected]
I don’t have access to it.
Please contact me to [email protected]
PLEASE DELETE MY ACCOUNT WITH YOU. I CANNOT LOGIN AS MY EMAIL WAS DELETED – [email protected]
I WAS CHARGED EVERY MONTH FOR NOT USING YOUR SERVICES. I DO NOT WANT TO BE CHARGED ANYMORE AND CANNOT STOP IT.
I contacted a trusted hacker called PINNACLE CREDIT SPECIALIST I had credit card debt with Amex credit card, student loan, Chex and DUI system on my report which brought down my credit score to 602 across the three credit bureaus. I emailed him on PINNACLECREDITSPECIALIST @ GMAIL . COM he said he can get everything fixed within 3 days without a trace. He helped me, hacked into my credit report and cleared off my credit card debt. Student loan, Chex and DUI system all disappeared like magic. My credit score has been increased to 801 TransUnion 804 Equifax 806 Experian all THANKS to PINNACLE.
I ask you to return the money, as the fee was automatically charged for the second month, but this month we did not even use your services. I thought that you do not have automatic renewal or at least you notify.
If the return is refused, then I will do a chargeback.
I ask you to return the money, as the fee was automatically charged for the second month, but this month we did not even use your services. I thought that you do not have automatic renewal or at least you notify.
If the return is refused, then I will do a chargeback.
I do not have access to my old email address (previous employer) and could not access my GMass account to cancel it. I had to contact American Express to block charges. Please acknowledge that I’m all set, Ajay… I hope to use the service again at some point.
🙁
Just found out I’ve been paying this service for over 2 years while i used it for just a month.. Own fault but leaves a sour taste
I cancelled this subscription three months ago and am still being billed three times per month! Disgraceful conduct from this company.
Hi Nathan,
Our billing team replied to your inquiry through our helpdesk. Based on their response, you had multiple subscriptions but did not cancel all of your subscriptions.
We have deleted the account which had the Gmass account linked to, but are still being charged for not sure how long. Remove all accounts under @wotnot.io from billing and refund us the amount.
Hi Hardik,
Since this is an account-related request, please contact our support team (gmass.co/g/support) since we need to verify ownership of the account(s) with a GMass subscription that needs to be canceled.
I want a refund ASAP, I don’t want to pay higher. The current subscription is not incompatible with my G Suite.
the email I sent on [email protected] via G mass is bouncing back, Ajay is not responding.
Hi Iqbal,
Please contact our support team (gmass.co/g/support). There’s a link to the form near the top to get into direct contact with our support team. Since this is a cancelation request made over our blog, we’ll need to confirm ownership.
Do you want to increase your FICO score? Do you want to pay off your credit card debts? Do you want negative items on credit report wiped off? I want to use this medium in appreciating pinnacle credit specialist for his good service. My FICO score suddenly raised up from 602 to 813 excellent score across board within 5days and he also helped me make payment on my credit card to clear off my debt the total sum of $85K within the short time. He did exactly what he said he would, He’s always available at any time and awesome. Reach him for help via: pinnaclecreditspecialist AT gmail DOT com
We needed to consolidate our debt and I was looking at some options. But first we had 3,000 to 4,000 to throw at it to get some of the utilizations down to possibly get a better rate. One is an instalment loan from last summer when our HVAC failed. The payments are ridiculously almost all going to interest and we are still above 90% utilization several months later. Our FICO score taken a hug drop since we took our last summer, we couldn’t apply for anything again in the country. But all thanks to PINNACLE CREDIT SPECIALIST who came through for me. They helped me raised my credit score to (807 TransUnion, 802 Experian 805 Equifax) they also cleared all my debt and reduced my utilization. They’re the people’s Angel helping people from financial stress. You can contact them via pinnaclecreditspecialist AT gmail DOT com
I got an email from Experian saying my score went up, so I decided to check my scores on Credit Karma and my scores has dropped 56 points from 600 to 544. I went to check what happened and there’s no changes listed. Now I just feel defeated. I just don’t want to bother anymore. I’ve been keeping my credit use under 30%, paying my card off every month, been setting all my bills up for auto pay. I’ve been trying so hard and it’s all for nothing. Thank to PINNACLE CREDIT SPECIALIST who came through for me. I’ve been working so hard with them to rebuild my credit, and seeing that score goes up again, that made me so proud. Within 5 days of working with PINNACLE they increased my score to TU 819, EX 810, EQ 816. All negative items have been removed; credit card debt marked as paid on time. I sincerely recommend PINNACLE CREDIT SPECIALIST to anyone out their who has similar issues with me. You can get them on: pinnaclecreditspecialist AT gmail DOT com Let them know Morton Howard, I referred you.
Hello – I have been charged for 7 months of your service but I was not aware that I had even signed up. I would like to request a refund since I have not used the service and did not intent to subscribe to the service. Thank you for your help.
Hi Maya,
Please contact our support team (gmass.co/g/support) so that we can assist you directly.
We only subscribe 5 account for Gmass corporate solution ,but today Gmass ask me to pay 8 account , and we just cannot accept it. We think Gmass is cheating us and we need Gmass to cancel all our payment for the next month , and need a refund .Otherwise ,we think Gmass is frauding us
Hi Benjamin,
Please contact our support team (gmass.co/g/support) so that we can assist you directly.
I did not know that the subscription is automatically renewed. This month I did not use your services and I ask you to return my money for this month.
Why don’t you warn in advance that the subscription is renewed automatically??????
Hi,
It’s actually stated in the welcome email you’ve received when you initially subscribed that you will be billed $XX.XX per month along with the links to instructions on canceling and transferring your subscription.
You may issue yourself a refund (gmass.co/g/refund) or you may contact our support team (gmass.co/g/support) from your subscribed account so that we can issue the refund for you.
Hi,
I was charged for a monthly subscription on January 10th. I do not want to continue with the subscription beyond the first month so I just went in to cancel as I don’t want to be auto-charged. After I hit submit I was told that my account would be transferred back to a free account effective today. As I’ve already paid for a month I respectfully request that my access be reinstated for the rest of the month.
Thanks,
Becky
After I wrote this I just received a cancellation confirmation which states “Your account is still active, however, until 2/10/2023 5:31:17 PM. After that time, your account will be demoted to free status and will only be able to send 50 emails per rolling 24 hours”.
Hi Becky,
Yes, your subscription is canceled but will still be usable for the duration of your paid through time which is until Feb 10. You don’t have to do anything else as your GMass account will automatically downgrade back down to the free version on that date.
Hello Gmass team,
I have somehow gotten a subscription to your extension/program – but have no recollection of doing so.
When I check with my 2 gmails, they are free account with no subscription – So I can’t unsubscribe and I really don’t understand how this has happened.
Really hope you are able to help me. Thanks in advance.
I am so mad I was just ripped off by Gmass. I sign up for a paid subscription so I can send bulk emails after. After signing up and trying to send bulk emails Google blocked me and told me I did not have permission to send that many emails what?? I just paid. After talking to support and telling them what was going on again he just sent me a link I filled out the form to be able to send bulk emails and sent it. I got a message back saying/”you have reached the end of your support you can not send us any more emails” Wait how can I send you this form? Gmass BLOCKED me. Now I can’t get set up for bulk emails or get support after I just paid for it. I am going to do a Ripoff report. This is crazy save your money. nothing to see here.
Hi Beth,
The GMass subscription plan you choose doesn’t have an effect on the sending your account is able to per day. The sending limit is something that is enforced by Gmail, not by GMass, which appears to be what happened based on your comment. According to Google, regular Gmail accounts are limited to a maximum of 500 emails per day while Workspace accounts are officially limited to sending a maximum of 2000 per day. But other factors like the age of the account, content of the Campaign, or reputation of the domain can affect your sending limit and varies from one account to another.
If you wish to learn more about these limits please check out the following article: https://www.gmass.co/blog/how-many-emails-can-you-really-send-with-gmass-and-gmail/
Regarding the issue you’re encountering with the ticket submission being blocked, we’ll be looking into this to resolve it as soon as possible. In the meantime, you may directly submit a ticket by emailing our support team through the following email address: [email protected]
Yesterday I signed up for the $19.99 plan, paid it with a card, today I decided to cancel so I don’t forget to do it before next billing cycle. It says it will cancel my account in 5 hours, so I chose to re-subscribe so I can make the $19.99 worth it for one month. But it now wants to charge me another $19.99. So I basically threw the $19.99 out the window. Make sure you are 1000% certain this will work for you before you sign up.
Hi Ivan,
Please contact our support team (gmass.co/g/support) to get assistance in cancelling your subscription.
Dear Sirs
I am writing to ask for a cancellation and a refund for the account “[email protected]”
I created another gmass account to request a refund and cancellation but have no idea if it went through or if anyone received it.
I am beyond upset. This service never lived up to it’s advertised promise.
In addition my gmail account was blocked and suspended for spam.
Please be upstanding and honor my request.
Thank you
Mike
Hi,
I had a Gmass subscription, but my gmail got blocked after using gmass… the gmail id linked was [email protected]… I want to unsubscribe from Gmass… But since that mail is blocked, I am not able to do that… Kindly take this as a request to cancel the subscription and if anything needs to be done from my end let me know in [email protected]…
hi
I had delete my gmail account but still getting billed for gmass.
how do I get this resolved ? unsubscribe
thank you
Hi, I have not used this in well over a year, I tried to cancel and got billed again. I would like my money refunded, please let me know how I can facilitate that.
Thank you,
Craig
I just got charged $!99 I will be disputing this charge as it appears I do not even have a paid subscription.
How do I cancel my account when I never subscribed for an account. When I check all my email no account exists for gmas yet payments are exiting my account monthly
Why do I get billed for this, please cancel and refund